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Skills

  • Client feedback gathering and analysis
  • Planning and coordination
  • Strong technical acumen
  • Sales process engineering
  • Relationship development
  • Client consultation and needs analysis
  • Multilingual support (program, framework)
  • Team management
  • Administrative support
  • Microsoft Visio

Work Experiences

  • Provided training and product support for other members of sales team.
  • Negotiated tender and contract terms in order to meet the needs of both the client and the company.
  • Went to company seminars to learn more about the products and gain a better understanding of them.
  • Working with team members and customers to find workable solutions improved operations.
  • Finished category of project, which resulted in method.
  • Assisted in the creation of framework procedures.
  • Assisted 11 account executives.
  • Devised a number of product configurations to meet a variety of customer requirements.
  • Planned logistics for Miscellaneous products and services delivery to customers across Raleigh.
  • Saved money by developing functional solutions to procedure problems.

Summaries

  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Method, system, and standard are all available.
  • Active leader with excellent communication and collaboration skills.
  • Achieved recognition in 2022 as the top-performing Sales Support Engineer.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Looking forward to taking on a new challenge with a successful team.
  • Expert in program with a strong aptitude for streamlined and spearheaded.
  • Strategic thinker with expertise in risk assessment.
  • Extensive training and experience with initiative products to help customers understand the product line.
  • Sales Support Engineer and team leader with 11 years of experience in method settings.

Accomplishments

  • Conducted in-depth customer needs assessments during discovery calls, which led to a 81% success in offering relevant product upsell solutions.
  • Utilized Tableau to customize product configurations during client onboarding, shortening the average set-up time by 4 hours.
  • Worked directly with product managers to refine technical feature sets, helping the marketing team craft more compelling messaging that improved lead conversion by 62%.
  • Identified and implemented key technical optimizations that led to a 23% decrease in recurring support tickets.
  • Contributed to quarterly product roadmap meetings, providing key technical insights that led to a 63% increase in client satisfaction scores.
  • Designed a workflow automation system using Power BI that reduced response time for technical queries by 57%.
  • Leveraged technical expertise to support the launch of HubSpot, contributing to 51% unit sales growth in the first several months post-launch.
  • Worked closely with the sales team to tailor technical pitches, helping close 42% more deals in 6 months.
  • Simplified complex product demonstrations, leading to a 27% increase in qualified leads from product showcases.
  • Prototyped new technical demo environments, which allowed sales engineers to improve demo time efficiency by 38%.

Affiliations

  • Certified member of the Customer Service Professionals Network (CSPN), focusing on customer satisfaction benchmarks and technical support strategies.
  • Affiliated with the North American Sales Engineer Council, specializing in pre-sales product presentations and feedback loop creation.
  • Regular webinar attendee through the Sales Enablement Society, enhancing support skills for technical sales closings.
  • Continuous learning as a member of the Technology Services Industry Association (TSIA), focused on implementing better support strategies to increase customer retention.
  • Active participant in the Commission for Technical Sales Engineering, aiding in the development of future standards for technical sales professionals.
  • Holding advanced membership in the Cloud Infrastructure Sales Engineers Federation, applying cloud technical knowledge to daily sales support activities.
  • Member of the ITIL User Group with a focus on streamlining post-sales technical troubleshooting procedures in alignment with IT service management standards.
  • Regular contributor to the Technical Pre-Sales Network Group, focusing on industry challenges faced during complex deal negotiations.
  • Member of the High-Impact Sales Support Forum, collaborating with industry peers to improve technical support for complex product lines.
  • Certified Salesforce Administrator, continuously integrating CRM technical support into daily workflows for enhanced client relationships.

Certifications

  • Certified Pre-Sales Engineer (CPLSE) - Northwind
  • Microsoft Certified: Azure Fundamentals – Microsoft
  • Professional in Project Management (PMP) - Project Management Institute
  • Sales Engineer Professional Certification - Harbor & Co.
  • Red Hat Certified Engineer (RHCE) – Red Hat
  • Certified Solutions Consultant (CSC) - Brightline
  • Certified Information Systems Security Professional (CISSP) - ISC2
  • American Academy of Financial Management (AAFM)
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Certified Business Analysis Professional (CBAP)

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