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Skills

  • Conflict mediation with service providers
  • Elderly care program coordination
  • Communications
  • Community Engagement Strategy Development
  • Process improvement
  • Client advocacy
  • Government benefits navigation expertise
  • Case management for at-risk populations
  • Client resource distribution planning
  • Symantec Endpoint Protection

Work Experiences

  • Attracted over 11 attendees annually.
  • Assisted clients in navigating complex governmental benefits, resulting in improved client success rates for obtaining support services by 67%.
  • Aided in diagnosing cases.
  • Coordinated multi-agency efforts to resettle refugees, leading to more than 43% integration success post transition.
  • Looked for industry trends on social media and through online sources.
  • Answered 6 calls per 6 months to help customers with their questions and concerns.
  • Advocated for clients’ rights.
  • Coordinated housing services for at-risk individuals.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with legal service providers, advocating for clients' rights and achieving 14% success rate in favorable outcomes for clients facing eviction.

Summaries

  • Achieved results over one year.
  • Award-winning Social Assistant honored with Excellence Award for successfully implementing a crisis intervention program that generated positive outcomes for over 4 adolescents in 2015.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Compassionate Social Assistant with hands-on experience in training and overseeing volunteers, improving crisis response times by 83% through best practice methodologies.
  • Achieved a 69% reduction in crisis situations.
  • Collaborated with local government and healthcare entities.
  • Analyzed program impact using data tools.
  • Achieved 15% improvements in response efficiency.
  • Strong network defense strategies are something I'm well-versed in.
  • Achieved a 18% decrease in affected populations.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Processed client cases using Power BI database, achieving 76% improvement in case tracking efficiency and overall client satisfaction.
  • Facilitated grief counseling sessions for 16 clients, resulting in an overall satisfaction rate of 32% in emotional wellness improvements.
  • Documented and resolved program which led to framework.
  • Built referral pathways with 8 agencies, enhancing clients' access to employment, housing, and healthcare resources.
  • Led a 13-member task force in conducting an outreach initiative that improved community volunteer recruitment by 34%.
  • Led advocacy efforts for Vantage, which drove a 74% increase in public funding allocations for social services programs.
  • Established partnerships with 5 local organizations to expand residential assistance for vulnerable communities.
  • Developed and implemented a referral system that led to 60% improvement in client access to mental health support services.
  • Led social media campaigns for Ironclad Systems which raised awareness by 79% on issues related to mental health and wellness.

Affiliations

  • Project Management Institute
  • American Counseling Association (ACA)
  • International Society for Quality of Life Studies (ISQOLS)
  • International Council of Nurses
  • Freemason
  • Association for Community Practice & Social Action (ACOSA)
  • Council on Social Work Education (CSWE)
  • Association for Computing Machinery
  • Lions Club
  • National Organization of Human Services (NOHS)

Certifications

  • Adult Mental Health Case Management Certification procedure
  • Certified Entry-Level Social Services Practitioner (CELSSP) Ironclad Systems
  • Mediation and Conflict Resolution Certification procedure
  • Cisco Certified Network Associate (CCNA)
  • Case Management Certification (CMC) system
  • Certified Crisis Intervention Specialist (CCIS) standard
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Trauma-Informed Care Certification Northwind
  • ServSafe

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