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Skills

  • MS Office
  • Elderly care program coordination
  • Client resource distribution planning
  • Designing security controls
  • Organization
  • Customer service
  • Qualys Cloud Platform
  • Supervision
  • Implementing security programs
  • Coordinating housing services

Work Experiences

  • Coordinated housing services for at-risk individuals, reducing homelessness rates in Denver by 41% in 2022.
  • Conducted social behavior assessments in partnership with psychologists, aiding in diagnosing and categorizing over 17 cases.
  • Assisted clients in navigating governmental benefits.
  • Applied evidence-based methodologies to assess clients, increasing successful rehabilitative outcomes by 38%.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Transported Asana to two years customer locations.
  • Collaborated with mental health professionals to create holistic care strategies for vulnerable clients, reducing crisis events by 16% over the past year.
  • Achieved appropriate placement within timeframes.
  • Recommend that security systems and procedures be improved.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved results in 2017.
  • Achieved a 18% decrease in affected populations.
  • Costs were consistently reduced while profits were increased.
  • Extensive experience developing and testing cloud-based software security frameworks.
  • Achieved a 67% increase in client satisfaction.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Achieved service access well ahead of deadlines.
  • Collaborated with mental health professionals.
  • Social Assistant with 2 years of successful stakeholder engagement and project management experience.

Accomplishments

  • Managed a caseload of 6 clients, providing ongoing mentorship and support, leading to an 58% reduction in recidivism.
  • Coordinated 7 community engagement events, leading to 15% increase in public involvement and awareness on workflow optimization.
  • Developed and presented workshops on substance abuse rehabilitation, achieving 55% higher program completion rates.
  • Documented and resolved program which led to framework.
  • Developed weekly meeting structures to provide continuous feedback and support to 9 clients, boosting overall program engagement.
  • Leveraged ITIL training to develop targeted intervention strategies, resulting in an method for improving client outcomes.
  • Developed and implemented a referral system that led to 60% improvement in client access to mental health support services.
  • Initiated partnerships with 16 entities, enhancing the delivery of social aid services to targeted communities across the Northeast over framework.
  • Collaborated with multidisciplinary teams to create personalized support plans for clients, improving life satisfaction for 48% of participants.
  • Enhanced access to rehabilitation services by lobbying local authorities, leading to policy improvements that benefited 5 individuals.

Affiliations

  • Council on Social Work Education (CSWE)
  • Society for the Psychological Study of Social Issues (SPSSI)
  • Association of Information Technology Professionals
  • National Association of Social Workers
  • Coalition of Community Organizations
  • Nonprofit Human Service Leaders Association (NHSLA)
  • National Human Services Assembly (NHSA)
  • Society of Women Engineers
  • Rotary International
  • Society for Social Work Leadership in Health Care (SSWLHC)

Certifications

  • Certified Public Accountant (CPA)
  • Homelessness Advocacy Specialist Certification metric
  • Motivational Interviewing Certification category
  • Certified Professional in Aging Services Risk Management (CPASRM) initiative
  • Certified Public Accountant
  • Trauma-Informed Care Certification Northwind
  • Cisco Certified Network Associate (CCNA)
  • Google Certified Professional Cloud Architect
  • Community Health Worker (CHW) Certification category
  • Mental Health Case Management Certification 2016 metric

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