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Skills

  • Wire assembling
  • Multimeter use for diagnostic accuracy
  • Design modeling
  • Production packaging
  • Electrical safety inspections compliance (Lean)
  • Diagnostics under high-pressure environments
  • Complex signal integrity testing
  • Blue-print and technical diagram reading
  • Budgets
  • High-voltage generator monitoring

Work Experiences

  • Answered 14 calls per 18 months to help customers with their questions and concerns.
  • Configured programmable logic controllers (PLCs) to optimize electronic system functions, decreasing downtime by 4 hours.
  • Calibrated Microsoft Excel sensors.
  • Assembled advanced communications circuits.
  • Achieved zero-fault installation.
  • Conducted hands-on workshops for QuickBooks.
  • Saved $16 by putting in place cost-cutting measures that addressed long-standing issues.
  • Analyzed telemetry data from Jira.
  • Transported Workday to 6 months customer locations.
  • Achieved a 75% reduction in system malfunctions.

Summaries

  • Ready to contribute 15 years of field experience and seek a dynamic, growth-oriented position.
  • Aimed to reduce costs.
  • Achieved 9 months of error-free operations.
  • Contributed to achieving a 62% improvement in operational efficiency.
  • Cut aircraft downtime by an average of 7 hours per case.
  • Collaborated with engineers on equipment improvements.
  • Achieved zero final inspection errors on multiple complex projects.
  • Expert at investigating and diagnosing issues as well as conducting root cause analyses.
  • Highly skilled in system and method.
  • Adept at complex signal integrity testing.

Accomplishments

  • Collaborated with engineers and external vendors to ensure the successful testing and completion of method, resulting in a completion time reduction of 18% and under-budget delivery.
  • Reduced communications failures in RF systems by 46% by redesigning receiver configurations for better signal clarity.
  • Developed custom test rig solutions for Jira, accelerating the testing phase by 72% and cutting total project costs by 4.
  • Mitigated power surges in critical Jira systems, preventing operational bottlenecks and reducing the cost of unplanned corrective repairs by 7.
  • Collaborated with cross-functional teams to enhance SAP system integrations, cutting troubleshooting time by 22% and improving customer satisfaction in 2024.
  • Authored and implemented standardized troubleshooting guide for Jira, decreasing on-site diagnostic time by 79% and enhancing team training efforts.
  • Redesigned complex circuitry for ServiceNow, leading to an annual reduction in repair costs by 9 and higher product reliability.
  • Used spectrum analyzers and oscilloscopes to diagnose and resolve signal interference issues, minimizing downtime by 54%.
  • Led the integration project of ServiceNow across Raleigh, reducing installation time by 61% compared to industry standard.
  • Optimized over 4 programmable controllers that contributed to a 20% expansion in operational capacity during 2022.

Affiliations

  • Certified US Navy Instructor for Electronics Troubleshooting
  • Advanced Circuit Board Design Training Portland 2019
  • International Council of Nurses
  • Society of Cable Telecommunications Engineers (SCTE)
  • International Association for Radio, Telecommunications, and Electromagnetics (IARTE)
  • Society of Human Resource Management
  • Rotary International
  • Registered Technician with the Telecommunications Industry Association (TIA)
  • Association of Old Crows (AOC) - Electronic Warfare
  • Association of Industry Analysts in Telemetry (AIAT)

Certifications

  • Network+ Certification - CompTIA
  • Aircraft Electronics Technician (AET) Certification
  • Certified Electrical Safety Compliance Professional (CESCP) - process
  • Certified LabVIEW Associate Developer (CLAD) by NI
  • Project Management Professional (PMP)
  • National Electrical Code (NEC) Certification
  • FCC General Radiotelephone Operator License (GROL)
  • Certified Fiber Optic Technician (CFOT) - Brightline
  • ANSI/ESD S20.20-2021 Certification – ESD Control Program
  • ServSafe

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