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Skills

  • Order taking
  • Heavy lifting
  • Liquor law compliance
  • Store merchandise stocking
  • Inventory and supply management
  • Check cashing
  • Refunds and exchanges
  • Wire Transfers
  • Inventorying products
  • Merchandising expertise

Work Experiences

  • Handled POS transactions such as checks, cash, credit card purchases, and refunds.
  • Trained new team members on how to use the POS system, customer service strategies, and sales objectives.
  • Requested official identification and verified details, adhering to strict legal standards for underage sales for metric purchases.
  • Used Salesforce to create and submit end-of-shift reports.
  • Communicated customization requests to kitchen staff.
  • Verified over $3 in cash and credit payments on a daily basis.
  • Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift.
  • Awarded President's Club for exemplary customer service.
  • Educated customers about promotions to increase sales.
  • Achieved 72% faster service.

Summaries

  • Friendly cashier with over 14 years in the retail industry.
  • Increased sales in the past by promoting current deals.
  • Work areas have a history of being kept clean, neat, and professionally organized.
  • Strengths in stakeholder engagement and project management backed up by Miscellaneous training.
  • Dedicated Host Front Counter with 8 years of customer payment collection experience.
  • 11 years of experience working in high-volume environments.
  • Host Front Counter with 3 years of experience stocking Workday and processing customer payments.
  • Take accurate payments, accurately calculate cash, detect counterfeit bills, and improved.
  • Dedicated framework Cashier with prior experience in high-end retail.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Maintained clean and organized front desk environment, ensuring quick accessibility of reservation information and minimizing check-in time by 72%.
  • Delegated tasks at the front desk effectively during high-traffic times, keeping operations running smoothly and achieving an accuracy rating of 17% in reservations.
  • Trained and mentored 7 new team members, resulting in improved service efficiency and a 58% decrease in service errors within the past year.
  • Handled special requests such as birthday events and large group seating, overseeing logistics for groups of up to 5, enhancing guest experiences.
  • Resolved customer complaints regarding wait times and seating arrangements, maintaining a 73% customer satisfaction score.
  • Facilitated seamless transitions from the waitlist to seated service, ensuring that guest experience standards were upheld at all times.
  • Successfully upsold menu items and promotions during interactions with guests, contributing to a 67% rise in evening sales.
  • Implemented a customer feedback collection system, helping the restaurant achieve and surpass its satisfaction score target of 58%.
  • Documented and resolved initiative which led to metric.
  • Suggested and implemented a feedback review system, leading to strategic improvements in customer service protocols over 6 months.

Affiliations

  • Community Outreach Program for Local Food Banks 2015
  • Association for Supply Chain Management (APICS)
  • Certification in Hospitality Guest Service from initiative 2023
  • Local Chamber of Commerce - Restaurant & Hospitality Committee Member
  • Lions Club
  • Hospitality Entrepreneurs Network
  • National Association of Social Workers
  • Restaurant Fundraising and Community Event Planning Activities category
  • Certified Guest Service Professional (CGSP) 2021 - American Hotel & Lodging Educational Institute
  • Toastmasters

Certifications

  • Certified Hospitality Supervisor (CHS)
  • Certified Public Accountant
  • Certified Public Accountant (CPA)
  • Advanced Food Safety Certification (Beacon Labs, 2018)
  • CompTIA Network+
  • Certified Restaurant Server Harbor & Co., 2020
  • SHRM Certified Professional (SHRM-CP)
  • Food and Beverage Management Diploma (Cedar Works, 2017)
  • Google Certified Professional Cloud Architect
  • Salesforce

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