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Skills

  • Telemedicine program implementation
  • Post-merger Integration of Physician Services
  • Continuous process improvement (CPI)
  • Project Management in Medical Administration
  • Vendor contract negotiations
  • Patient Care Workflow Redesign
  • Cross-functional team leadership
  • Advanced Leadership in Health Administration
  • Patient scheduling optimization
  • Health information systems (HIS)

Work Experiences

  • Cut equipment costs by $10.
  • Avoided penalties across 5 locations.
  • Collaborated with legal counsel and quality assurance teams.
  • Collaborated with the Chief Financial Officer to develop a department budget of $16, resulting in 73% cost savings over 2023.
  • Championed EMR integrations.
  • Adopted Power BI.
  • Developed and executed a comprehensive patient management strategy, which contributed to a 85% increase in annual revenue and improved patient outcomes.
  • Authored a physician engagement strategy.
  • Designed and monitored patient satisfaction surveys, presenting actionable insights to reduce complaint rate by 68% in 2023.
  • Achieved 24% reduction in disputes.

Summaries

  • Achieved 50% reduction in operating costs.
  • Dedicated Director of Physician Services.
  • Adept at implementing value-based healthcare strategies.
  • Collaborated with CFOs.
  • Boosted patient engagement by 31% in rural sectors.
  • Created data-driven budgets.
  • Boosted profitability by 23%.
  • Achieved compliance with framework.
  • Consistently attracts top-tier talent.
  • Accomplished healthcare administrator with substantial experience in revenue cycle management, payer contract negotiations, and increasing reimbursement rates by $6 annually. Demonstrates expertise in cost-saving initiatives and boosting profitability by 39%.

Accomplishments

  • Developed and executed a comprehensive physician engagement program that reduced turnover by 81% and improved physician morale.
  • Led a cost-containment strategy focused on minimizing over-utilization of resources, saving $9 annually.
  • Facilitated implementation of an EMR system for process, resulting in 62% improvement in daily operational efficiency.
  • Collaborated with senior leadership to roll out a value-based care model resulting in a $2 increase in revenue in 2018.
  • Pioneered the rollout of advanced analytics for monitoring clinical performance metrics, allowing for real-time adjustments and a 25% improvement in KPIs.
  • Spearheaded initiatives to improve billing efficiency, resulting in an additional $4 reimbursement per quarter.
  • Overhauled team structures and workflows to ensure compliance with process, resulting in zero audit discrepancies over 16 inspections.
  • Successfully managed the integration of Health Information Systems (HIS) for a network of 6 clinic locations, ensuring compliance and continuity of care.
  • Designed and implemented a system-wide physician communication strategy that enhanced information flow, reducing query response time by 53% and increasing collaboration across departments.
  • Implemented turnover reduction strategies, decreasing voluntary resignation rates by 34% over 6 months.

Affiliations

  • Healthcare Leaders of New York (HLNY) - Regional affiliate with a focus on local healthcare systems' regulatory and compliance frameworks.
  • The Beryl Institute - Focused on advancing the role of patient experience within the scope of physician services and outpatient care.
  • American College of Healthcare Executives (ACHE) - Achieved Fellow status, providing evidence of continued management excellence in healthcare leadership.
  • Association for Healthcare Administrative Professionals (AHCAP) - Networked with administrative professionals to optimize the integration of physician services post-merger.
  • American Society for Quality (ASQ) Healthcare Division - Partnered on continuous quality improvement projects for improving health outcomes in physician practices.
  • Medical Group Management Association (MGMA) - Member since 2016, contributing to ongoing efforts in physician practice management and healthcare delivery improvements.
  • National Association of Community Health Centers (NACHC) - Leadership role in advocacy campaigns to improve care delivery in underserved locations.
  • Healthcare Analytics Summit Contributor - Delivered insights on improving service line profitability through advanced data analytics.
  • Society for Healthcare Strategy & Market Development (SHSMD) - Participated in healthcare marketing efforts that led to increased patient engagement and service delivery.
  • National Rural Health Association (NRHA) - Engaged proactive strategies for enhancing physician services and care access in underserved communities.

Certifications

  • Managed Care Healthcare Contracting Mastery, certified by Brightline
  • Advanced Certificate in Healthcare Payer Contracting from Summit Group
  • Certificate in Quality and Patient Safety from Brightline
  • Accreditation Council for Continuing Medical Education (ACCME) Certified CME Program Development Leader
  • Certified Professional in Healthcare Quality (CPHQ) from the National Association for Healthcare Quality (NAHQ)
  • Certificate in Healthcare Revenue Cycle Management from process
  • Certified in Healthcare Compliance (CHC) from the Health Care Compliance Association (HCCA)
  • Certified Physician Executive (CPE) from the American Association for Physician Leadership (AAPL)
  • Fellow of the American College of Healthcare Executives (FACHE)
  • Healthcare Data Analytics Certification from Northwind

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