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Skills

  • Customer onboarding and experience streamlining
  • Advanced communication and negotiation skills
  • Product Launch Coordination with Marketing
  • Decision-making in fast-paced environments
  • B to B sales
  • Sales processes
  • Contract renewal strategy
  • New business development
  • Sales presentations
  • Client health metrics analysis

Work Experiences

  • Increased sales revenues to $3 for procedure services by utilizing effective negotiating skills.
  • Cut three years spending by 7% by using Tableau to create effective budgets.
  • Oversaw the work of an efficient administrative team responsible for maintaining accurate sales, inventory, and order records.
  • Researched and implemented new strategies to expand the company's operations and customer base.
  • Established long-term business growth by building relationships with customers and the community.
  • Met sales and service targets of $9 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Kept track of customer purchasing patterns, market conditions, and competitor actions in order to adjust strategies and meet sales targets.
  • Worked to resolve issues with high-profile customers in order to maintain relationships and increase the number of repeat customers.
  • Achieved an industry-leading category by applying strategic metric industry knowledge and leadership skills.
  • Hired, supervised, and coached 4 employees on sales strategies to maximize performance.

Summaries

  • Achieved a 76% improvement in response times.
  • Successful Sales Manager with 15 years of experience in developing and increasing system sales.
  • Accomplished Account Manager Supervisor with deep expertise in CRM optimization and sales forecasting, delivering 49% improvements in deal volume and revenue predictability.
  • Exceptional at spotting and profiting from new market trends and revenue opportunities.
  • Expert in boosting revenue and sales while increasing productivity and customer satisfaction.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 18% rise in contract renewals.
  • Accomplished Account Manager Supervisor.
  • Account Manager Supervisor is a multi-talented Account Manager Supervisor who is consistently rewarded for planning and operational improvements.
  • Manage 9+ accounts with a revenue of more than $8 per 18 months.

Accomplishments

  • Initiated client loyalty and retention programs, resulting in a 82% increase in long-term contractual agreements.
  • Secured 2 referral clients by enhancing satisfaction and building strong relationships prior to contract renewals.
  • Reduced churn rate by 43% within key accounts by proactively addressing client concerns through tailored follow-up strategies.
  • Developed customized sales forecasts for individual accounts, increasing forecast accuracy by 30% compared to the previous cycle.
  • Collaborated cross-functionally with product teams to customize service offerings, fostering a 10% increase in new customer onboarding in one year.
  • Successfully redesigned the client feedback loop, leading to a 31% increase in service improvements and faster issue resolution.
  • Developed and rolled out client success dashboards resulting in a 72% improvement in team response time to client escalations.
  • Spearheaded the renegotiation of existing service contracts, increasing overall client revenue by $11 per year.
  • Implemented a localized account management approach across Portland, leading to a 26% year-on-year increase in regional profits.
  • Resolved product issue through consumer testing.

Affiliations

  • Young Professionals in Sales – 2015 Chapter
  • Association for Conflict Resolution (ACR)
  • Salesforce Certified Expert – QuickBooks/CRM Specialty
  • American Institute of Customer Relationship Managers
  • Freemason
  • LinkedIn Sales Navigator Professional User Group
  • Association for Data-driven Marketers – Active Participant
  • American Institute of Professional Account Managers
  • Society for Marketing Professional Services (SMPS)
  • Strategic Account Management Association (SAMA)

Certifications

  • Account Manager Certification by the American Marketing Association 2015
  • Outbound Sales Certificate by Winning by Design 2018
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • Certified Key Account Manager (CKAM) issued by Strategic Account Management Association (SAMA) 2022
  • HubSpot Inbound Marketing Certification by HubSpot Academy 2022
  • Advanced Leadership Certificate by program 2024
  • Microsoft Certified: Azure Fundamentals by Microsoft 2022
  • Certified Digital Account Manager (CDAM) by Beacon Labs 2022

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