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Skills

  • Initiative equipment
  • Time management and prioritization
  • Program oversight
  • Problem resolution
  • Process improvement strategies
  • Debriefing and performance feedback
  • Daily Operations Management
  • Team building
  • Field support
  • Hands-on problem solving

Work Experiences

  • Achieved a reaction time improvement of the past year.
  • Achieved a 16 yearly contract renewal.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Administered a multi-phase range equipment overhaul, resulting in an increase of 16% system capacity and uptime.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Answered 16 calls per 18 months to help customers with their questions and concerns.
  • Deployed innovative e-learning programs for continuous facilitator education, resulting in 40% more facilitators earning certifications in 2018.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Achieved 53% enhancements in performance year after year.
  • Focused and adaptable standard Crew Range Facilitator with over 17 years of US finance experience and unwavering commitment to mission objectives.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Customer-focused Crew Range Facilitator experienced in tailoring range services to meet specific client objectives, securing a 14 contract extension.
  • Cut down accident rates on-site by 68%.
  • Strengths in project management and process improvement backed up by Miscellaneous training.
  • Capable of maintaining procedure procedures, method protocols, and framework standards while preparing personnel for difficult tasks.
  • Ability to manage logistics, keep accurate records, and organize training to ensure that personnel, equipment, and supplies are ready for field operations.
  • Attained Lean for facilitators.
  • Conducted debriefs.

Accomplishments

  • Implemented a comprehensive feedback system to assess training efficacy, resulting in 69% participant approval and reduced retraining needs.
  • Resolved product issue through consumer testing.
  • Led the coordination of multi-department response drills, resulting in a 34% faster emergency response compared to the previous year.
  • Facilitated 10 crew rotation sessions weekly, ensuring all participants met safety and operational standards without incident.
  • Led the deployment and testing of new simulation technologies, increasing training accuracy by 39%.
  • Implemented automated tracking tools, reducing manual data entry efforts and increasing productivity of training facilitators by 45%.
  • Worked with manufacturers to enhance range equipment customization, improving overall system versatility by 70%.
  • Documented and resolved method which led to system.
  • Implemented a new range equipment tracking system, resulting in a 43% decrease in equipment downtime.
  • Formulated detailed reports on range activities, identifying inefficiencies and offering actionable recommendations that reduced training delays by 17%.

Affiliations

  • Lions Club
  • American Society of Safety Professionals (ASSP) certified in performance reporting
  • Association for Talent Development (ATD)
  • International Military Training & Simulation Association
  • American Society for Training & Development certified in SAP
  • Emergency Medicine Association certified Incident Coordinator
  • International Association for Continuing Education and Training (IACET)
  • American Marketing Association
  • American Medical Informatics Association
  • Certified Training and Development Professional (CTDP) holder

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Preventative Maintenance and Equipment Handling Certification - Meridian
  • Firearms Instructor Certification, Cedar Works, 2015
  • Salesforce
  • National Incident Management System (NIMS) Certification – 2018
  • CompTIA Security+
  • Certified Instructor in Emergency Preparedness Operations - Beacon Labs
  • Advanced Range Operations Certification - Harbor & Co.
  • Google Certified Professional Cloud Architect

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