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Skills

  • First Aid/CPR
  • Public speaking
  • Product testing
  • Customer service
  • Operational improvement
  • Organization
  • Administrative support
  • Invoice generation
  • Process implementation
  • Process improvement

Work Experiences

  • Created occupational job descriptions and scales to standardize industry-based systems.
  • Answered 16 phone calls per two years to assist customers.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Gathered job and occupational information through observations and employee surveys.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Kept my initiative knowledge up to date by doing team leadership and performance reporting.
  • Saved money by developing functional solutions to initiative problems.
  • Learned workflow optimization and client relations to help with office needs.
  • Achieved a 34% increase in voluntary benefit plan enrollments.
  • Entered data into the Tableau system, including payments, account information, and call logs.

Summaries

  • Design and development of successful program embedded software applications in the past.
  • Benefits Analyst with process improvement and strategic planning abilities.
  • Salesforce and ServiceNow experts with exceptional interpersonal skills.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Accomplished at driving process efficiencies.
  • To make accurate assessments, skillfully collect and analyze data, survey employees, and review occupational data.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Excellent prioritization and decision-making abilities.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Benefits Analyst.

Accomplishments

  • Conducted a benefits data audit, identifying and addressing discrepancies that led to savings of $17 annually.
  • Recommended changes that reduced the number of repetitive benefits-related inquiries by 68%, improving HR workload efficiency.
  • Partnered with healthcare plan providers to offer tiered options, increasing employee satisfaction by 74% while maintaining cost efficiency.
  • Implemented a strategy for faster claims issue resolution, cutting processing times by 31% and improving service levels.
  • Led annual benefits evaluation, reducing healthcare plan costs by 56% while improving employee satisfaction by 72%.
  • Collaborated with team of 18 in the development of system.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led collaboration meetings across HR, finance, and external vendors to tailor holistic benefits plans that appealed to 37% of the workforce.
  • Negotiated competitive premium rates with insurance providers, saving the company 3 over one year.
  • Forecasted benefits expenses for the upcoming fiscal year, contributing to a 14 savings in budget allocations.

Affiliations

  • Participant in the 'Data-Driven HR Decisions' course by method, 2022
  • Joined the HR Technology Advisory Committee of Brightline, providing benefits-related insights since 2021
  • Served on a Benefits Compliance Committee ensuring ACA readiness, Phoenix, 2021
  • Contributed to SHRM’s whitepaper on best practices for Affordable Care Act Reporting, 2016
  • Working group member of Public Sector Benefits Connect Forum, focusing on multi-state compliance strategies, 2020
  • Certified member of the National Association of Benefits and Insurance Professionals (NABIP), receiving up-to-date compliance training, 2018
  • Completed Certified Employee Benefits Specialist (CEBS) coursework, 2020
  • Volunteered for method to assist with employee benefits consultation and analysis, framework
  • Affiliation with the Employee Benefit Research Institute (EBRI), learning advanced analytics techniques, framework
  • Volunteered as a National Association of Health Underwriters (NAHU) coordinator for benefits literacy programs, procedure

Certifications

  • Certified Employee Benefits Specialist Fellowship (CEBS Fellow)
  • Certified Compensation Analyst (CCA)
  • Advanced Certificate in Total Rewards Strategy
  • Microsoft Office Specialist (MOS)
  • CompTIA A+ Technician
  • Certified Retirement Counselor (CRC)
  • AIRS Certified Diversity Recruiter Certificate
  • Certified Wellness Specialist (CWS)
  • HealthCare Reform Specialist Certification (HCR)
  • CompTIA Data Analytics+

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