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Skills

  • Customer service
  • Team building
  • Spanish speaking
  • Accurate cash inventory reconciliation
  • Budgets
  • Effective problem-solving under pressure
  • Cash flow variance analysis
  • MS Office
  • Cross-department collaboration
  • First Aid/CPR

Work Experiences

  • Addressed compliance issues as they arose.
  • Coordinated with multiple teams to deliver cash and coin stock on time for 5 regional branches, improving vault-to-branch delivery times by 72% hours per day.
  • Conducted reports in advance of quarterly reviews.
  • Contributed to a 78% decrease in operational errors.
  • Remained poised and professional even in high-stress situations and when dealing with irate individuals.
  • Achieved $18 savings.
  • Achieved Top Performer for implementing digital methods to optimize money counting processes, leading to increased daily productivity by 69%.
  • Coordinated daily cash reconciliation in a high-volume location.
  • Contributed to a 68% year-on-year improvement in teller efficiency metrics.
  • Achieved fully compliant reports.

Summaries

  • Lead Vault Teller is a capable Lead Vault Teller with a proven track record in customer service, sales, and banking.
  • Customer loyalty is increased by effectively resolving problems and processing transactions quickly.
  • Achieved 77% efficiency gains.
  • Costs were consistently reduced while profits were increased.
  • Dependable and punctual, with exceptional math skills.
  • Setting up services, transferring funds, and assisting with complex transactions are all skills that she possesses.
  • Achieved substantial reduction in cash loss incidents.
  • Accomplished professional with a focus on vault security protocols, achieving Excellence Award for operations safety and successfully leading compliance efforts across multiple audits.
  • Professional banker with exceptional attention to detail and a high level of integrity.
  • Smart professional with project management, budget management, and quality assurance skills.

Accomplishments

  • Collaborated with external auditors during regulatory inspections, supporting a non-discrepant audit outcome in fiscal year 2020.
  • Collaborated with team of 13 in the development of category.
  • Standardized cash withdrawal and deposit tracking protocols, reducing reporting errors by 32% within 6 months of implementation.
  • Achieved OSHA in cash management compliance, demonstrating advanced proficiency in vault operations and regulatory requirements.
  • Partnered with bank branches to implement new cash allocation procedures, driving a 23% improvement in vault-to-branch cash transfers.
  • Documented and resolved system which led to standard.
  • Optimized team scheduling and workflows, resulting in consecutive months of zero discrepancies in vault inventory management.
  • Reduced physical inventory processing time by 30%, integrating automated vault systems to boost cross-departmental efficiency.
  • Spearheaded the transition to cashless procedures for procedure, helping reduce the physical cash backlog by 51%.
  • Maintained strict security protocols for vault access, ensuring no unauthorized entries and reducing risks of losses by $183,000.

Affiliations

  • Vault and Safe Deposit Box Association
  • International Security Management Association
  • International Association of Money Transfer Networks
  • Credit Union National Association (CUNA)
  • National Association of Social Workers
  • Association for Safe Deposit Box Operations
  • Financial Industry Regulatory Authority (FINRA)
  • Society of Women Engineers
  • Society of Human Resource Management
  • International Professional Security Association (IPSA)

Certifications

  • Certified Cash Management (CCM) from Summit Group
  • Certified Currency Sorting and Handling Specialist by category
  • First Aid/CPR Certified
  • Certified Vault Teller Professional (CVTP) from Cedar Works
  • Cisco Certified Network Associate (CCNA)
  • Operational Risk Management Certification from Ironclad Systems
  • Salesforce
  • Navigating Banking Regulations (NBRC) Certified by program
  • Bank Secrecy Act (BSA) Compliance Certification
  • International Cash Management Certification (ICM) by category

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