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Skills

  • Contract negotiation/review/drafting
  • Supervision
  • Operational improvement
  • Quick learner
  • Process improvement
  • Blueprints and schematics
  • Excellent communication
  • MS Office
  • CRM Systems
  • Customer satisfaction

Work Experiences

  • Answered an average of 4 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Achieved a 64% improvement in cleanliness scores.
  • Achieved a 76% decrease in customer complaints related to sanitation.
  • Metric helped me achieve $113,000.
  • Was in charge of scheduling, training, and performance monitoring for 7 employees.
  • Was in charge of the facility's day-to-day operations.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved results over several months.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Achieved a 36% improvement in sanitation levels.
  • Committed to safety and efficiency, with a focus on providing support and leadership to teams in order to achieve their objectives.
  • Expertise in identifying and eliminating safety hazards with a proven track record.
  • Accomplished at building strong relationships with building management and external vendors, resulting in improved contract negotiations and material cost reductions of $11 annually.
  • Procedure are well-understood.
  • Experienced in identifying, analyzing, and eliminating safety hazards.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Janitorial Supervisor is a multi-talented Janitorial Supervisor who is consistently rewarded for planning and operational improvements.
  • Reliable Janitorial Supervisor seeking a Maintenance Supervisor position in which to apply a diverse skill set honed over 2 years in the industry.

Accomplishments

  • Documented and resolved initiative which led to metric.
  • Collaborated with team of 18 in the development of framework.
  • Introduced standardized cleaning schedules that increased departmental productivity by 25%, reducing overtime requirements.
  • Led cross-departmental workshops to promote safety protocols, reducing overall operational cleaning damages by 28% in two years.
  • Implemented a real-time tracking system for janitorial task completion, leading to a 38% increase in work transparency and accountability.
  • Increased operational effectiveness by instituting a new cleaning rotation system, decreasing cleaning time per area by 85%.
  • Improved environmental compliance by adhering to strict cleaning and disposal guidelines meeting system requirements.
  • Reduced absenteeism across the cleaning team by 57% through morale-boosting initiatives and feedback loops.
  • Led custodial team in cleaning high-traffic areas, maintaining excellent sanitation during major public events at Austin.
  • Collaborated with procurement to select cost-effective eco-friendly cleaning supplies, lowering annual supply costs by 43%.

Affiliations

  • Occupational Safety and Health Administration (OSHA) Certification - 2024
  • Association for Computing Machinery
  • International Facility Management Association (IFMA) Sustainability Committee
  • United States Green Building Council (USGBC) - Membership
  • Certified Facility Manager (CFM) – 2018
  • American Medical Informatics Association
  • Society of Women Engineers
  • American Society of Safety Professionals
  • Leadership in Energy and Environmental Design (LEED) accreditation
  • Certified Custodial Supervisor - framework

Certifications

  • Certified Sanitary Maintenance Consultant (CSMC) - ISSA
  • Certified Operations Professional - Building Service Contractors Association International (BSCAI)
  • Cleaning Management Institute (CMI) Supervisor Certification
  • OSHA 30-Hour General Industry Safety and Health Certification
  • SHRM Certified Professional (SHRM-CP)
  • Certified Protection Officer (CPO)
  • Certified Restroom Sanitation Specialist (CRSS)
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Salesforce

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