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Skills

  • Compliance
  • Quality control tests
  • Team management and supervision
  • Performance Improvement Programs
  • Corrective and preventive action management (CAPA)
  • Salesforce use
  • Process optimization
  • External quality assessment
  • Data integrity and validation
  • Qualitative Analysis

Work Experiences

  • Achieved a 67% improvement in customer satisfaction ratings.
  • Established and tracked the goals and objectives of the quality department.
  • Conducted FMEA before full-scale production.
  • Collaborated with stakeholders to redefine critical quality indicators for quality assurance, resulting in measurable improvements in throughput and product quality.
  • Achieved results over 6 months.
  • Achieved a 26% reduction in operational costs by initiating a waste reduction program and improving efficiency across the quality control process.
  • Used coaching tools and techniques to help managers and team members improve their performance.
  • Conducted a quality audit of program departments and presented my findings to the department heads for consideration.
  • Ensured consistent production quality by implementing and enforcing automated practice systems.
  • Established the standards, practices, and procedures for the quality department.

Summaries

  • Professional with experience in developing a company's quality strategy, procedures, and processes.
  • Exceptional at spotting flaws and initiating solutions to problems.
  • Organizational excellence and continuous improvement have a proven track record.
  • Increase the productivity and quality of finished goods by using creativity to improve the manufacturing process.
  • With extensive knowledge of Jira use, committed to high standards of product inspections and customer service.
  • Accomplished Director of Quality Management.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Director of Quality Management is a multi-talented Director of Quality Management who is consistently rewarded for planning and operational improvements.
  • Achieved a 17% improvement in process efficiency.
  • Ensures that production and manufacturing lines run smoothly, coordinating employee efforts and facilitating communication between management and production departments.

Accomplishments

  • Successfully led the company’s compliance initiative for ISO ITIL, securing certification ahead of schedule and reducing non-compliance issues by 65%.
  • Developed and implemented a comprehensive CAPA management system, resulting in a 64% decrease in recurrence of major incidents over 2017.
  • Achieved a 38% reduction in product defect rates by optimizing manufacturing processes and implementing lean quality initiatives.
  • Reduced average customer complaint resolution time from 3 days to 11 days by implementing a faster, customer-focused corrective action process.
  • Developed a supplier quality scorecard that improved collaboration and led to a 82% increase in the on-time delivery of conforming materials.
  • Established and standardized a Supplier Quality Management (SQM) program that improved supplier compliance rates by 47%, reducing defective materials risk.
  • Directed the adoption of new quality management software, reducing manual errors and improving reporting accuracy by 23%.
  • Piloted a continuous improvement initiative that increased first-pass yield rates by 64% and lowered rework costs by 16 annually.
  • Earned a CPA in quality management, enabling the team to deliver data-backed improvements that elevated overall operational efficiency.
  • Introduced statistical process controls (SPC), which significantly improved process reliability and reduced production variation by 60%.

Affiliations

  • Society of Human Resource Management
  • Society of Women Engineers
  • International Organization for Standardization (ISO) Working Group Affiliate
  • Institute of Food Technologists (IFT) - Quality Assurance Professional
  • National Quality Institute (NQI) - Professional Membership
  • National Association of Social Workers
  • Jaycees
  • Regulatory Affairs Professionals Society (RAPS) / Manufacturing Compliance
  • Society of Quality Assurance Practitioners (SQAP)
  • Global Association for Quality Management (GAQM) Certified

Certifications

  • ISO 14001 Environmental Management Certification – Vantage
  • Lean Six Sigma Black Belt Certification - Ironclad Systems
  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP) - Brightline
  • ISO 9001:2015 Lead Auditor Certification - system
  • ASQ Certified Quality Improvement Associate (CQIA) 2018
  • Certified in Risk and Information Systems Control (CRISC) - Harbor & Co.
  • Certified Cost Professional (CCP) – metric
  • Certified Supplier Quality Honda/Automotive (CSQHA) – Cedar Works
  • Certified Supplier Quality Professional (CSQP) – program

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