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Skills

  • Budget forecasting and management
  • Recruitment
  • Metric equipment
  • Adaptability to changing client needs
  • Contract negotiation and agreement management
  • Data-driven decision making
  • Process improvement
  • Compliance with alcohol regulations
  • Problem resolution
  • Creativity in event theming and design

Work Experiences

  • Organized and managed food service training for employees to learn about budget management, risk assessment, and process improvement.
  • Achieved consistent 5-star reviews on method.
  • Collaborated with executive management to introduce themed banquets, increasing specialty event bookings by 83%.
  • Limited portion sizes and used garnishes to keep food costs down.
  • Kept the kitchen clean and sanitary by following proper procedures and cleaning surfaces and equipment on a regular basis.
  • Developed banquet menus in collaboration with the executive chef, tailored to seasonal ingredients and customer preferences.
  • Increased quality assurance by performing frequent line checks.
  • Collaborated with marketing department.
  • Developed health and safety protocols.
  • Delivered exceptional guest experiences at banquets.

Summaries

  • Adept at coordinating with clients.
  • Exceptional budget management resulted in a savings of 14% in 18 months.
  • Maintain budget controls and coverage requirements in order to meet business objectives and provide excellent framework support.
  • Banquet Director with 17 years of successful cross-functional collaboration and budget management experience.
  • Achieved high client satisfaction.
  • Adept at managing large-scale, high-profile events, such as standard, ensuring VIP clients receive best-in-class banquet services.
  • Banquet Director known for talent in team leadership and cross-functional collaboration, ensuring seamless event execution even in high-demand, fast-paced environments.
  • Achieved budget savings of up to 53% annually.
  • Strengths in performance reporting and workflow optimization backed up by Miscellaneous training.
  • Achieved a 59% boost in repeat bookings.

Accomplishments

  • Led training sessions on food safety and logistics protocols, resulting in 3 team members earning industry-recognized Six Sigma.
  • Implemented health and safety protocols resulting in the department earning Lean, supporting the company’s commitment to food safety.
  • Engineered improvements in financial reporting and tracking, leading to 36% more accurate cost forecasts for year-end reviews.
  • Developed standardized procedures for banquet setup and cleanup, leading to a 69% decrease in overtime hours worked.
  • Documented and resolved framework which led to standard.
  • Negotiated and executed vendor contracts, leading to a $12 reduction in annual banquet supply costs.
  • Maximized revenue opportunities by optimizing food and beverage pricing for large events, resulting in a 81% increase in overall profitability.
  • Proactively resolved 17 event-related conflicts, resulting in a 62% increase in client retention.
  • Decreased banquet service costs by 72% through increased efficiency, quality audits, and strategic vendor negotiations.
  • Collaborated with marketing and sales teams to package banquet services for special events, resulting in an increase in closed contracts by 34%

Affiliations

  • Society for Foodservice Management (SFM)
  • International Caterers Association (ICA)
  • Local Convention and Visitors Bureau Partnership Program
  • Resorts and Commercial Recreation Association (RCRA)
  • International Live Events Association (ILEA)
  • International Council of Nurses
  • Foodservice Educators Network International (FENI)
  • American Society of Safety Professionals
  • Certified Meeting Professional (CMP) certification
  • Lions Club

Certifications

  • Certified Hospitality and Tourism Management Professional (CHTMP) - standard
  • Customer Service and Communications in Hospitality Certification – program
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • Licensed Alcohol Service Training – method
  • Certified Hospitality Sales Professional (CHSP) – American Hotel & Lodging Educational Institute
  • Certified Hotel Administrator (CHA) – category
  • Wedding and Event Planning Certification – Lakeside Partners

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