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Skills

  • Employee hiring and retention
  • Community integration programming
  • Wound care maintenance
  • Customer service
  • Project Planning
  • Adaptive behavior strategies for non-verbal clients
  • Client intake and assessment
  • Audit preparation and success
  • Collaboration with Multidisciplinary Teams
  • Medication management

Work Experiences

  • Directed patients to the restroom, optimized, and launched to assist with bladder and bowel relief.
  • Adjusted routes for timely medical appointments.
  • Achieved results over three years.
  • Was in charge of 13 household employees, contractors, and vendors.
  • Laundered items, changed sheets, and made the bed to keep the patients' bedroom clean.
  • Recorded patients' pulses, blood pressures, and respirations (TPRs) to assess and document important health information.
  • Identified specific needs and provided the highest level of care for the patient's well-being.
  • Kept track of the entire family's schedule and planned events.
  • Addressed incidents within the past year.
  • Took vital signs such as temperature, blood pressure, pulse, and respiration rate as directed by medical or nursing staff.

Summaries

  • Several years of experience assisting executives in high-stress, high-profile positions.
  • Within Miscellaneous, senior Lead Direct Support Professional and outstanding performer in data analysis and strategic planning.
  • Caring healthcare aide with over 18 years of experience providing in-home care to patients.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Weekends and evenings are available 8 hours per week.
  • By managing health needs, assisting with personal grooming, performing light housekeeping, and data analysis, I am skilled at providing attentive care to patients.
  • Experienced non-medical care provider with 11 years of in-home care experience.
  • Costs were consistently reduced while profits were increased.
  • In-home or in a care facility, a skilled care provider assists the elderly, convalescents, or persons with disabilities with daily living activities.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.

Accomplishments

  • Resolved product issue through consumer testing.
  • Advocated for additional mental health resources, leading to a 31% reduction in critical incidents related to client crises.
  • Partnered with local vocational rehabilitation services to create job coaching programs, successfully securing employment opportunities for 14 clients.
  • Developed a person-centered care model tailored to clients with unique support needs, increasing care plan adherence by 69% over the past year.
  • Led data input optimization workshops for direct support professionals, improving daily operation efficiency by 43%.
  • Coordinated with family members and guardians to actively involve them in care planning, leading to stronger family-client relationships and a 74% boost in client satisfaction surveys.
  • Created and implemented a performance evaluation system that increased staff accountability and teamwork, reducing turnover by 70% within two years.
  • Designed and facilitated a skills-development program for clients, empowering 44% to increase their independence through customized plans.
  • Developed staff performance reviews and feedback cycles, resulting in a 16% increase in individual role effectiveness and professional growth.
  • Led a team of 16 direct support professionals to provide person-centered care for individuals with developmental disabilities, resulting in a 21% improvement in client satisfaction.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Rotary International
  • Jaycees
  • National Council on Independent Living (NCIL)
  • Behavior Analyst Certification Board (BACB)
  • American Society of Safety Professionals
  • Association for Positive Behavior Support (APBS)
  • Society of Human Resource Management
  • American Network of Community Options and Resources (ANCOR)
  • National Association for the Dually Diagnosed (NADD)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Dementia Practitioner (CDP)
  • Certified Community Inclusion Professional (CCIP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Autism Specialist (CAS)
  • Human Services Board-Certified Practitioner (HS-BCP)
  • Salesforce
  • CompTIA Network+
  • Project Management Professional (PMP)
  • Medication Administration Training (MAT) Certification

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