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Skills

  • Financial restructuring
  • Business continuity planning
  • Contract renegotiation
  • Stakeholder relationship management
  • Enterprise Resource Planning (ERP) system implementation
  • Technical due diligence
  • Digital Innovation Consulting
  • IT Transformation Consulting
  • Executive Strategy Development
  • Risk Management & Mitigation

Work Experiences

  • Aligned processes with key performance indicators.
  • Achieved a 72% decrease in cycle times.
  • Consulted on workforce optimization strategies.
  • Decreased operational redundancies.
  • Conducted stakeholder engagement initiatives, ensuring buy-in and reducing project delays by 2 weeks ahead of original deadlines.
  • Achieved a 64% boost in transaction volume.
  • Collaboratively designed IT governance frameworks.
  • Achieved results in Columbus over a 5-year period.
  • Aligned human resources with long-term business goals.
  • Accelerated product delivery timelines by 85%.

Summaries

  • Business transformation expert.
  • Directed supply chain transformations.
  • Delivered measurable improvements in cost efficiency.
  • Decreased cycle times for service delivery by 69%.
  • Achieved enhanced operational effectiveness.
  • Aligned HR practices to long-term business objectives.
  • Dramatically reduced time-to-market for key deliverables.
  • Advised C-suite executives on strategic business transformations.
  • Business transformation expert with a robust history of leading cross-functional teams and facilitating leadership workshops, driving strategic alignment and enhancing decision-making effectiveness.
  • Customer-centric advisor.

Accomplishments

  • Redesigned quality governance framework, increasing compliance audit scores by 35% within 2023.
  • Executed a global CRM implementation that improved tracking of customer interactions, driving a 59% increase in cross-sell/upsell opportunities.
  • Acted as the lead advisor during financial restructuring, improving overall cash flow by $4 and reducing debt by 35% for a Fortune 17 company.
  • Optimized vendor management by negotiating contracts across 17 vendors, enabling procurement savings of $13 annually without sacrificing quality.
  • Revamped client onboarding processes, reducing setup time by 11 hours and cutting onboarding-related expenses by $3 across 2 sites.
  • Facilitated change management during digital transformation projects, improving workforce adoption rates by 83% and ensuring a smooth transition to new technologies.
  • Designed a scalable cost reduction initiative that lowered manufacturing expenses by $16 across Seattle plants, contributing directly to a 37% increase in profit margin.
  • Recognized for spearheading enterprise CRM system deployment that improved sales team performance metrics by 69% and led to a 68% increase in customer retention.
  • Guided restructuring of an underperforming division, resulting in a 36% productivity increase and reducing operational overhead by $8.
  • Partnered with the C-suite to design and roll out a customer experience optimization initiative that increased net promoter score (NPS) by 38% and enhanced loyalty programs.

Affiliations

  • Certified Information Systems Security Professional (CISSP), engaged in developing risk management protocols and system security strategies.
  • Active Participant, Society for Human Resource Management (SHRM), contributing to frameworks for leadership development and diversity pipeline initiatives.
  • Participant, Gartner’s Executive Programs, supporting leadership development in the digital transformation domain.
  • Contributing Member, Institute for Supply Management (ISM), focused on procurement optimization and cost efficiency strategies.
  • Member, Cloud Security Alliance (CSA), driving conversations around secure SaaS platform development and deployment practices.
  • Executive Board Member, International Association of Privacy Professionals (IAPP), focusing on governance practices around data privacy and global compliance.
  • Involved in executive education programs with method, contributing to thought leadership on strategic change and technology innovation.
  • Contributor, Forbes Technology Council, writing thought leadership articles on leadership, risk management, and compliance in digital transformations.
  • Affiliated Member, International Institute of Business Analysis (IIBA), providing thought leadership on business process optimization and digital transformation.
  • Certified Data Protection Officer (CDPO) under program, proficient in privacy management and regulatory frameworks for data governance.

Certifications

  • Professional Scrum Product Owner (PSPO) - 2022, Scrum.org
  • Certified Business Process Professional (CBPP) – 2019 | Association of Business Process Management Professionals
  • Certified in Risk and Information Systems Control (CRISC) 2022 - ISACA
  • Lean Six Sigma Black Belt (LSSBB), 2021, Ironclad Systems
  • Certified Data Management Professional (CDMP) 2021 - DAMA International
  • Salesforce Certified Technical Architect (CTA) – 2016 | Salesforce
  • Certified in the Governance of Enterprise IT (CGEIT) - 2017, ISACA
  • Agile Certified Practitioner (PMI-ACP) - 2019, Project Management Institute (PMI)
  • Project Management Professional (PMP) - 2017, Project Management Institute (PMI)
  • SAFe Program Consultant (SPC) – 2023 | Scaled Agile

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