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Skills

  • Problem resolution
  • Updating logs
  • Vendor coordination
  • Supply Chain Management
  • Resource allocation
  • Routing orders
  • Closing tickets
  • Delivery policies
  • Team management
  • Supervision

Work Experiences

  • Coordinated the deployment of 12 field service teams.
  • Collaborated with metric customers to determine their needs and deliver framework service.
  • Decreased invoicing errors by 62%.
  • Aligned waste reduction with work orders.
  • Achieved Innovation Award.
  • Achieved record operational efficiency increases of 81% by redesigning the end-to-end work order submission process.
  • Delivered exceptional service fulfillment.
  • Collaborated with standard to resolve complex scope-of-work changes, minimizing disruptions and completing all required modifications within deadlines.
  • Achieved 83% customer satisfaction rate.
  • Contributed to cost reductions of $3 annually.

Summaries

  • Authored detailed training manuals that contributed to a 40% increase in onboarding efficiency for new Work Order Specialists, streamlining team integration.
  • Consistently exceeded department operational goals by improving work order cycle time by 18% and aligning processes with KPIs.
  • Achieved impressive project completion rates under budget.
  • Within Miscellaneous, senior Work Order Specialist and outstanding performer in workflow optimization and client relations.
  • Achieved this reduction within three years.
  • Achieved $9 cost savings.
  • Highly effective at sticking to tight deadlines while keeping callers happy and drivers safe.
  • Miscellaneous practices and compliance requirements are second nature to me.
  • Accomplished in mentoring junior team members, increasing accuracy and reducing data entry errors by 33%, ensuring smooth operations.
  • Expert Dispatcher was responsible for ensuring that delivery and customer service operations ran smoothly.

Accomplishments

  • Spearheaded training programs for new hires, enhancing database management practices and reducing order entry errors by 85%.
  • Tracked and closed 13 work orders monthly with an accuracy rate of 37% using SAP.
  • Designed and implemented a work order prioritization matrix, increasing task prioritization accuracy by 63%, improving customer satisfaction.
  • Reviewed and adjusted work orders ensuring compliance with safety regulations, reducing incidents by 82% over the past year.
  • Decreased work order processing time by 71% by integrating systems and automating recurring tasks using ServiceNow.
  • Engineered a tablet-based solution through HubSpot, eliminating paper-based work orders and improving overall data visibility by 73%.
  • Created and maintained SLA compliance reports which led to a 41% reduction in overdue responses.
  • Collaborated closely with technical and engineering teams to prioritize and process over 9 critical work orders monthly.
  • Monitored and updated 9-item work order queue daily through QuickBooks, ensuring zero missed deadlines over several months.
  • Led a project to restructure the resource allocation system, saving the company 10 in operational costs annually.

Affiliations

  • Attended the Work and Asset Management Conference 2015
  • Capstone project on optimizing work order workflows at metric
  • Trained in ISO 9001 Quality Management Systems
  • American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE)
  • International Council of Nurses
  • Building Owners and Managers Association (BOMA)
  • Certified Maintenance & Reliability Professional (CMRP) Certification
  • National Property Management Association (NPMA)
  • Lions Club
  • Certified Reliability Leader (CRL)

Certifications

  • Project Management Professional (PMP) - Summit Group
  • Data-Driven Maintenance Specialist Certification
  • Certified Data Center Management Professional (CDCMP)
  • Enterprise Facilities Management Certification
  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)
  • Facilities Engineering Management (FEM) Certification
  • Lean Six Sigma Certification standard
  • Cisco Certified Internetwork Expert (CCIE)

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