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Skills

  • Remote work connectivity solutions
  • Network operations management
  • Call triaging
  • Documentation and reporting of network issues
  • Supervision
  • Communications
  • Budgets
  • Customer service
  • Customer satisfaction improvement
  • Operational improvement

Work Experiences

  • Configured WAN accelerators in Raleigh branches, reducing latency for cross-office communications by 58%.
  • Was in charge of managing system-wide operating system and software deployments, as well as any software upgrade issues that arose.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Achieved President's Club in 2018 for delivering high-quality network installation and support services on time and within budget.
  • Configured Cisco routers and switches.
  • Created a systematic method for tracking equipment/components across Austin, reducing lost inventory by 16%.
  • Collaborated with the security team.
  • Collaborated with framework customers to determine their needs and deliver metric service.
  • Configured and supported Workday network equipment.
  • Assessed existing network security protocols and updated them, resulting in a reduction of external attacks by 23%.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a customer satisfaction rate of 16%.
  • Delivered proactive network support, resolving tier 3 issues swiftly, achieving a 73% reduction in operational downtimes.
  • Delivered proactive network support.
  • Networking Technician is a multi-talented Networking Technician who is consistently rewarded for planning and operational improvements.
  • Adept at crafting cost-effective network strategies, delivering operational savings of $14 while increasing system efficiency.
  • Clear understanding of stakeholder engagement and project management as well as stakeholder engagement training.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Boosted system stability.
  • Conducted regular performance audits.

Accomplishments

  • Completed data center setup and equipment configuration for 3 new branches, improving network scalability.
  • Followed ITIL processes to continuously improve incident management, reducing escalated network issues by 18% over two years.
  • Integrated load balancing techniques on web servers, achieving a 45% increase in application availability.
  • Performed network penetration tests, identifying vulnerabilities and reducing potential risk exposure by 83%.
  • Provisioned secure remote access for 16 users, enhancing system security without sacrificing performance.
  • Resolved 18 critical network outages within several months, reducing overall downtime by 80% in 2015.
  • Managed and updated method, improving the protection against 4 cyber threats.
  • Conducted comprehensive network assessments and presented detailed reports to executive leadership, leading to a 64% reduction in operational costs.
  • Trained and mentored 18 junior technicians on best practices for network installation and troubleshooting.
  • Worked directly with vendors and internal teams for successful installation of ServiceNow in 12 global facilities.

Affiliations

  • American Society of Safety Professionals
  • Member of the Telecommunications Industry Association (TIA)
  • Affiliate of the Internet Society (ISOC)
  • Member of the Cloud Networking and Virtualization Experts Program
  • Participant in the Network Operations and Management Symposium (NOMS)
  • Member of CompTIA Network+ Study Group
  • Participant in the Data Center Energy Efficiency Group (DCEE)
  • Certified Advanced Network Technician through procedure
  • Member of LinkedIn Cisco Certification Group
  • Participant in the IEEE Technical Committee on Communications Quality and Reliability (CQR)

Certifications

  • Cisco Certified CyberOps Associate
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Juniper Networks Certified Professional - Security (JNCIP-SEC)
  • Certified Wireless Network Administrator (CWNA)
  • First Aid/CPR Certified
  • Salesforce
  • Google Professional Cloud Network Engineer Certification
  • Project Management Professional (PMP)
  • Juniper Networks Certified Associate - Junos (JNCIA-Junos)

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