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Skills

  • Network throughput optimization
  • Data center setup
  • Network security protocols
  • Failure resolution
  • Staff assistance
  • Budgets
  • Business operations
  • Troubleshooting network issues
  • Relationship development
  • Agile and Scrum methodologies in IT projects

Work Experiences

  • Conducted regular audits of network logs, detecting and mitigating potential intrusions before they could escalate into significant issues.
  • Had an excellent attendance record and was always on time for work.
  • Addressed recurring network issues.
  • Achieved President's Club in 2018 for delivering high-quality network installation and support services on time and within budget.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Conducted regular audits of network logs.
  • Configured and supported Workday network equipment.
  • Transported HubSpot to 18 months customer locations.
  • Looked for industry trends on social media and through online sources.
  • Built relationships with cross-functional teams to address recurring network issues, improving communication and system reliability long-term.

Summaries

  • Clear understanding of stakeholder engagement and project management as well as stakeholder engagement training.
  • Delivered proactive network support.
  • Achieved a 59% decrease in network congestion.
  • Delivered high-quality tier 2 and 3 technical support, resolving over 9 networking issues monthly with a customer satisfaction rate of 54%.
  • Cut costs by $13.
  • Maintaining current software and hardware to meet user needs is a skill.
  • Created clear and intuitive guides.
  • Adept at crafting cost-effective network strategies.
  • Achieved 35% faster data access.
  • Delivered optimal remote work capabilities.

Accomplishments

  • Led the implementation of network segmenting strategies, decreasing latency by 32% across critical applications.
  • Integrated load balancing techniques on web servers, achieving a 45% increase in application availability.
  • Conducted comprehensive network assessments and presented detailed reports to executive leadership, leading to a 64% reduction in operational costs.
  • Worked directly with vendors and internal teams for successful installation of ServiceNow in 12 global facilities.
  • Trained and mentored 18 junior technicians on best practices for network installation and troubleshooting.
  • Executed routine firmware upgrades on 18 network devices, increasing system stability and operational efficiency.
  • Successfully migrated metric to new physical infrastructure without service disruption for 17 users.
  • Resolved product issue through consumer testing.
  • Reduced network outages by implementing proactive monitoring tools, detecting and resolving 77% of issues before escalation.
  • Proactively identified network inefficiencies using advanced monitoring tools, reducing downtime by 61%.

Affiliations

  • Member of LinkedIn Cisco Certification Group
  • Certified expert by Cisco in CCNA Routing and Switching
  • Participant in Cisco Networking Academy Alumni Program
  • Member of the Telecommunications Industry Association (TIA)
  • Participant in the Network Operations and Management Symposium (NOMS)
  • Certified by EC-Council in Network Security Management
  • Professional Member of the Society for Telecommunications Consultants (STC)
  • Participant in the IEEE Technical Committee on Communications Quality and Reliability (CQR)
  • Active in the Information Systems Security Association (ISSA)
  • Association for Computing Machinery

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant
  • Juniper Networks Certified Professional - Security (JNCIP-SEC)
  • Certified in Risk and Information Systems Control (CRISC)
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals
  • Microsoft Certified Systems Engineer (MCSE)
  • Microsoft Certified: Azure Fundamentals
  • Google Professional Cloud Network Engineer Certification
  • Cisco Certified Network Professional (CCNP)
  • ServSafe

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