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Skills

  • Multi-tasking
  • Fluent in Spanish
  • Business Development
  • Business Planning
  • Operations management
  • Competitive analysis
  • Budgets
  • Customer targeting
  • Financial and tax regulations
  • Process improvement

Work Experiences

  • Documented business processes and analyzed procedures to ensure alignment with changing business needs.
  • Developed and improved intelligence resources to make program more consistent.
  • Created and implemented marketing programs and general business solutions that resulted in increased brand awareness, customer traffic, and sales for the company.
  • Increased annual revenue by 4% by recommending improvements in process efficiency.
  • Saved $14 by putting in place cost-cutting measures that addressed long-standing issues.
  • Used SAP to create and update tracking spreadsheets.
  • Implemented user acceptance testing with a focus on defect documentation, bottleneck identification, and test case execution.
  • Used metrics in order to evaluate performance and policies.
  • Was in charge of category costs and quality.
  • Oversaw the marketing department's monthly analysis of customer acquisition data and campaign performance, as well as making improvement recommendations.

Summaries

  • Quickly grasps business priorities in order to determine the most appropriate personnel and IT solutions.
  • Providing knowledge of how to run a successful small business.
  • Experienced Management Consultant with a thorough understanding of metric business operations, requirements, and best practices.
  • Small Business Advisor is adept at adapting to changing business needs and priorities in a systematic and efficient manner.
  • Business Analyst with the technical expertise and business acumen to translate business requirements and objectives into scalable, highly resilient, and successful system solutions.
  • Quality-driven leader with experience in fundraising, customer acquisition, and executive management who is focused on growth.
  • With a growing company, I'm looking for new professional challenges.
  • Product marketing, operations, strategic alliances, and account management graduate with a proven track record.
  • Highly effective Business Analyst who meets tight deadlines by delivering high-quality system requirement documentation.
  • Business leader who is strategic, decisive, and motivated.

Accomplishments

  • Audit Technology Integration: Uncovered $500,000 budget process errors with development of a multiple source analytical auditing tool.
  • Guided clients in setting up risk management frameworks that mitigated potential losses and ensured business continuity during market fluctuations.
  • Delivered workshops focused on entrepreneurship fundamentals, which have helped over 12 participants successfully launch their own business ventures.
  • Advised on small business compliance audits, helping 3 clients mitigate operational risks and pass regulatory checks over one year.
  • Increased service offerings' adaptability with a focus on innovation, leading to a 74% uptick in client satisfaction scores.
  • Procedure Trained staff on basic standard concepts and computation construction.
  • Partnered with local chambers of commerce, positioning 10 businesses for long-term growth through access to resources and networking opportunities.
  • Management: Directed marketing team of 12 direct reports Supervised creation of marketing strategies/plans and ensured operations were within budget constraints.
  • Facilitated the adoption of customer-centric marketing strategies, increasing repeat business by 22% year-over-year for Miscellaneous clients.
  • Led pro bono consulting efforts for small businesses, delivering solutions that generated $16 in new revenue streams collectively over several months.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Entrepreneurs’ Organization (EO)
  • Institute for Supply Management (ISM)
  • International Association of Administrative Professionals
  • National Veterans Small Business Coalition (NVSBC)
  • National Small Business Network (NSBN)
  • International Council of Nurses
  • Toastmasters
  • Association of Latino Professionals For America (ALPFA)
  • American Management Association (AMA)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • ServSafe
  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • Certified Digital Marketing Professional by Digital Marketing Institute
  • CompTIA Security+
  • Certified Leadership Coach by the International Coach Federation (ICF)
  • Sales and Business Development Certificate (SBDC) by Cedar Works
  • Lean Six Sigma Green Belt
  • Fundamentals of Business Process Management Certificate

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