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Skills

  • Event promotion and marketing
  • Community Engagement Strategies
  • Onsite facility tours
  • Stakeholder collaboration
  • Process improvement
  • Community Needs Assessment
  • Conflict de-escalation techniques
  • Written and verbal communication
  • Event planning and coordination
  • Business operations

Work Experiences

  • Achieved zero incident reports over a 5-year period.
  • Referred clients to the appropriate team members, community agencies, and organizations to meet treatment needs.
  • Designed and developed programs and tracked their effectiveness against the needs of individual participants.
  • Built strong partnerships with local organizations.
  • Boosted engagement in events by 47% %.
  • Collaborated with compliance on a mental health awareness initiative.
  • Answered 16 calls per three years to help customers with their questions and concerns.
  • Collaborated with human resources to organize 2 diversity and inclusion workshops, resulting in improved staff-resident relations and 33% higher morale.
  • Achieved 64% improvement in student support services.
  • Solved method issues, improved operations, and provided excellent customer service.

Summaries

  • With forward-thinking strategies and skilled leadership over teams and resources, she has a track record of increasing community support.
  • Achieved a 53% retention rate post-program.
  • Committed Community Life Coordinator adept at program evaluation; successfully reduced conflict incidents by 32% through effective resident programming in the first 18 months.
  • Within Miscellaneous, senior Community Life Coordinator and outstanding performer in stakeholder engagement and workflow optimization.
  • Accomplished Community Life Coordinator.
  • Accomplished Community Life Coordinator with a demonstrated ability to design engaging programs that lead to improved community satisfaction. Coordinated 5 diversity workshops contributing to 79% higher morale among residents.
  • Achieved 46% faster resolution for resource access requests.
  • Attracted over 3 participants.
  • Committed Community Life Coordinator.
  • Achieved 15% greater engagement over two years.

Accomplishments

  • Developed and deployed monthly newsletters, increasing readership by 40% and improving community event awareness.
  • Managed annual community event budget of $101,000, successfully staying within financial constraints while improving satisfaction scores by 23%.
  • Partnered with Lakeside Partners to execute food drives benefiting underprivileged members of the community, impacting 16 individuals.
  • Developed conflict resolution training sessions attended by 10 staff and volunteers, reducing recurring disputes by 20%.
  • Documented and resolved metric which led to procedure.
  • Led community outreach initiatives, strengthening relationships with key stakeholders, resulting in a 51% rise in donations for community programs.
  • Successfully mediated and resolved 13 resident disputes, fostering a more harmonious and inclusive community environment.
  • Trained and mentored new resident coordinators, improving onboarding experiences by reducing errors by 58%.
  • Collaborated with metric to increase mental health resource utilization by 79% through awareness campaigns.
  • Fostered relationships with multicultural and underrepresented groups, enhancing inclusivity efforts and improving community satisfaction by 27%.

Affiliations

  • Statewide Independent Living Council (SILC)
  • National Association for Human Services
  • National Council for Behavioral Health
  • American Society of Safety Professionals
  • American Marketing Association
  • Association of Fundraising Professionals (AFP)
  • Council for the Advancement of Standards in Higher Education (CAS)
  • Project Management Institute
  • Freemason
  • National Association of Resident Services in Affordable Housing (NAR-SAH)

Certifications

  • Emotional Intelligence (EI) Certification
  • Certified Virtual Event Planner - category
  • Certified Public Accountant (CPA)
  • Google Analytics Certification for Nonprofits
  • Trauma-Informed Facilitation Certification
  • Certified Conflict Resolution Specialist - 2020
  • Servant Leadership Certification - The Greenleaf Center for Servant Leadership
  • Cisco Certified Network Associate (CCNA)
  • Certified Community Engagement Specialist Meridian
  • FEMA Independent Study Program Certification – Introduction to Community Preparedness

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