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Skills

  • Materials preparation
  • Organization
  • Workflow planning
  • User interface understanding
  • Strong verbal communication
  • Quality Control and Assurance
  • Clerical support
  • Report writing
  • Project management
  • Food plating and presentation

Work Experiences

  • Inspired employees to work at their highest levels of efficiency and quality.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Organized and managed food service training for employees to learn about client relations, quality assurance, and data analysis.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Achieved results in the first one year.
  • Created multi-threaded admin web applications based on metric.
  • Entered data into the Salesforce system, including payments, account information, and call logs.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Achieved a 33% rise in sales.
  • Answered an average of 13 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.

Summaries

  • Clear understanding of workflow optimization and vendor management as well as project management training.
  • Extremely skilled at prioritizing responsibilities in the face of changing deadlines.
  • Costs were consistently reduced while profits were increased.
  • Using basic Spanish skills, build relationships with patrons and employees.
  • Assistant Food Manager with over 11 years of metric and framework service experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Assistant Food Manager is a dynamic Assistant Food Manager with 3 years of experience in providing high-quality food services.
  • Efficient Assistant Food Manager with over 16 years of experience in framework and metric service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Kitchen Manager with a passion for working with high-performing teams.
  • Years of progressive leadership experience 12

Accomplishments

  • Trained kitchen and wait staff on food allergen protocols, improving food safety and reducing potential liabilities related to allergen exposure.
  • Introduced a new stock rotation procedure, ensuring first-in, first-out (FIFO) methods were followed, leading to a reduction in expired inventory and a cost-saving of 13 annually.
  • Documented and resolved category which led to standard.
  • Coordinated special event menu design and execution, increasing event bookings by 35% over 18 months.
  • Created training modules around conflict resolution techniques, improving customer service metrics and reducing complaint resolution times by 46%.
  • Led a team of 2 staff members to successfully revamp floor operations, resulting in a 72% improvement in customer satisfaction ratings on major review platforms.
  • Collaborated with local suppliers to source high-quality, affordable ingredients, resulting in a 69% increase in gross profit margins.
  • Ensured the restaurant remained in complete compliance with local health and safety regulations, achieving a 28% compliance score on 2017 inspections.
  • Increased sales 18% over the past year.
  • Implemented an inventory management system that reduced food waste by 22%, improving cost efficiency across all kitchen operations.

Affiliations

  • Food Marketing and Distribution Association events
  • USDA's Food Safety and Inspection Service (FSIS) Learning Conferences
  • Toastmasters
  • Lead Role in Sustainability in Foodservice Industry Forum
  • Society of Women Engineers
  • American Culinary Federation (ACF)
  • Local Chamber of Commerce – Food Industry Chapter
  • American Marketing Association
  • Certified in HACCP Principles and Practices from category
  • Culinary Institute leadership workshops

Certifications

  • Certified Hospitality Leader (CHL)
  • Alcohol ServSafe Certification by Seattle
  • ANSI Accredited Food Handler Certification
  • Certified Protection Officer (CPO)
  • National Restaurant Association Educational Foundation (NRAEF) ServSafe Certification
  • Food Defense Awareness Certification
  • SSAFE Food Fraud Vulnerability Assessment Certification
  • Food Safety Manager Certification (FSMC)
  • Google Certified Professional Cloud Architect
  • Microsoft Certified Systems Engineer (MCSE)

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