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Skills

  • Product management
  • Website Rebranding Strategy
  • Website optimization
  • Search engine marketing (SEM)
  • Cross-Platform Compatibility Testing
  • Customer satisfaction improvement
  • Project Management in Product Lifecycles
  • Dashboards and KPI Metrics Creation
  • Technical Documentation Writing
  • Team leadership and delegation

Work Experiences

  • Deployed initiatives to improve user experience.
  • Designed a product management dashboard.
  • Contributed to a comprehensive web administration audit, identifying security gaps and mitigating all critical vulnerabilities within three years with zero follow-up incidents.
  • Achieved 41% reduction in downtime.
  • Boosted engagement rates by 83%.
  • Awarded Employee of the Year for exemplary customer service.
  • Allowed issue resolution outside of business hours.
  • Actively contributed to migrating old servers to cloud infrastructure, reducing hosting costs by $11 while increasing scalability.
  • Created a strategy to enhance SEO and web design elements, resulting in a 17% improvement in organic inbound traffic and increased revenue by $10.
  • Collaborated with UX/UI designers.

Summaries

  • Delivered award-winning Adobe Creative Suite projects in 2021.
  • Delivered exceptional customer support throughout the product lifecycle.
  • Creative Web Administrator with a history of boosting web traffic and reducing bounce rates on customer-facing pages by 59%. Skilled in SEO strategy and customer-centered design improvements.
  • Boosted overall traffic by 16%.
  • Created comprehensive KPIs and data dashboards.
  • Achieved high customer satisfaction rates.
  • Delivered cloud-based product solutions.
  • Automated processes.
  • Collaborative Web Administrator and Product Manager.
  • Delivered measurable product support success rates.

Accomplishments

  • Reduced website downtime during product upgrades by 49% through careful planning and coordination with offshore teams, resulting in uninterrupted user experiences.
  • Worked cross-functionally to design, implement, and test a robust disaster recovery process, which reduced recovery time by 69% during emergencies.
  • Developed and implemented an effective A/B testing framework which generated insights leading to 67% higher conversion rates on targeted pages.
  • Coordinated with development and design teams to ensure 100% cross-platform compatibility across 4 different browsers and devices for optimal user experience.
  • Developed end-user training programs for an internal knowledge base, boosting internal team productivity through a 17% reduction in common inquiries.
  • Standardized cross-platform testing procedures for 6 device types, reducing incompatibilities and user-reported issues by 39%.
  • Successfully managed content development and updates for 6 product pages, maintaining brand voice and improving user engagement by 68%.
  • Monitored key performance indicators (KPIs) for ongoing website performance, facilitating iterative improvements that achieved a 21% increase in key engagement metrics.
  • Led the integration of cloud-based infrastructure for hosting which resulted in 40% cost savings and enhanced scalability, maintaining uptime during influxes in traffic.
  • Helped navigate compliance audits and coordinated with legal teams to ensure web content adhered to method, successfully passing with zero penalties.

Affiliations

  • Certified Instructor, Microsoft Certified: Azure Administrator Associate, Earned 2017
  • Participant, Customer Success Association, Expertise in Knowledge Management Systems since 2021
  • Certification in Web Architecture and Security from procedure, 2023
  • Graduate Member, Product Development and Management Association (PDMA), 2024
  • Affiliation, UX Writers Collective, Best Practices in User-Centered Web Content Development and Technical Documentation
  • Member, DevOps Institute, Certifications in Automation Tools and Process Optimization since 2020
  • Attendee, Global API Testing and Integration Summit, Participant since 2016
  • Professional Certification in API Development, OpenAPI Initiative Contributor, 2015
  • Certified Product Owner, Professional Scrum Product Owner I (PSPO I) from Scrum.org, achieved 2015
  • Certified, Google Mobile Web Specialist, Expertise in Cross-Platform Compatibility Testing

Certifications

  • Microsoft Certified: Azure Fundamentals - Beacon Labs, 2022
  • Certified Scrum Product Owner (CSPO) - Brightline, 2019
  • CompTIA Cloud+ - Brightline, 2021
  • Master Product Management Certificate - Ironclad Systems, 2023
  • Certified Cloud Security Professional (CCSP) - Beacon Labs, 2018
  • Certified User Experience Professional (CUXP) - Cedar Works, 2019
  • Certified Product Manager (CPM) - Lakeside Partners, 2022
  • Google Cloud Professional Cloud Architect - Harbor & Co., 2018
  • HubSpot CMS for Developers Certification - Lakeside Partners, 2018
  • Red Hat Certified Engineer (RHCE) - Northwind, 2022

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