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Skills

  • Claims submissions
  • Certified in 10-key
  • Filing assistance
  • Appointment scheduling
  • Contract agreement preparation
  • Presentation design
  • Background check conduction
  • Customer-service oriented
  • System equipment
  • Travel planning

Work Experiences

  • Was in charge of all inbound and outbound correspondence, including faxes, phone calls, and emails.
  • Answered incoming calls, responded to phone calls and in-person requests, handled internal communications, and greeted visitors in the reception area.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Prepared detailed expense reports and capital expenditure requests.
  • Reviewed open requests and redirected workloads to ensure that projects were completed on time.
  • Processed 7 invoices and mailed documentation to clients each three years.
  • Negotiated pricing with vendors regarding wholesale billing and marketing procedures.
  • Assisted Warranty Administrator by managing personal documents, organizing calendars, and preparing meeting collateral.
  • Kept track of current employees and informed them of internal opportunities.
  • Was in charge of daily reports and provided advice to executive leaders during decision-making.

Summaries

  • Exceptional at forming strong working relationships with coworkers and assisting with a variety of administrative tasks and responsibilities, such as performance reporting and team leadership.
  • Cross-functional collaboration and performance reporting are examples of areas of expertise.
  • Within Miscellaneous, senior Warranty Administrator and outstanding performer in stakeholder engagement and risk assessment.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • ServiceNow and Jira experts.
  • With excellent time management skills and a resourceful approach, able to handle multiple simultaneous tasks.
  • Warranty Administrator is a dependable and enthusiastic Warranty Administrator with 11 years of front desk management experience.
  • With 3 years of experience as Warranty Administrator in Austin, I am organized and hardworking.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Team player who is polished and precise in handling multi-line systems with high call volumes.

Accomplishments

  • Fostered cross-departmental alignment, increasing the rate of valid, first-time warranty claim approvals by 84% in collaboration with service teams.
  • Ensured compliance with corporate and manufacturer warranty policies by reviewing claims worth 12, resulting in zero audits with penalties.
  • Implemented a new electronic filing system in Tableau, achieving 81% faster document retrieval for warranty audits.
  • Updated and maintained company database to reflect current and accurate client records for more than 16 accounts.
  • Organized and reviewed high-volume data entries, ensuring a 83% accuracy rate for reporting and warranty processing in QuickBooks.
  • Achieved certification through the Power BI, procedure.
  • Accomplished system through method.
  • Implemented enhanced quality control processes within the claims department that reduced warranty claim errors by 57%, resulting in greater client satisfaction.
  • Awarded “Employee of the Month” for delivering outstanding administrative support.
  • Led a root cause analysis initiative to identify areas of improvement in the warranty submission process, reducing submission errors by 75%.

Affiliations

  • Association of Equipment Management Professionals (AEMP) for Warranty Specialists
  • Toastmasters
  • American Society for Quality (ASQ)
  • National Association of Warranty Administrators
  • Society of Women Engineers
  • National Independent Automobile Dealers Association (NIADA)
  • International Customer Service Association
  • Professional Warranty Service Corporation (PWSC)
  • Society of Automotive Engineers (SAE)
  • Jaycees

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant (CPA)
  • Service Manager Certification (SMC) by initiative
  • CompTIA A+ Technician
  • ISO 9001: Quality Management Systems Certification
  • System, Microsoft Office Specialist: Certificate
  • Certified Claims Professional, awarded by Cedar Works
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Lean Process Certification – Business Process Standardization
  • Six Sigma Green Belt (SSGB) for Process Optimization and Quality Management

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