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Skills

Staff training and mentoring
Appointment setting
Customer service
Certification compliance and regulatory standards
Organization
Team building
Supervision
Medical chart documentation
Operational improvement
Cooking meals

Work Experiences

Used my knowledge of mobility assistance to safely ambulate patients through various spaces with varying elevations and obstacles.
Achieved a 46% improvement in patient satisfaction.
Assisted clients in managing their finances, paying bills, and shopping for groceries and personal items.
Met with Direct Care Manager to discuss the patient's condition and medical treatment, assisting in the optimization of treatments and improving outcomes.
Achieved a 16% increase in team morale.
Achieved a 51% reduction in patient hospital visits.
Took vital signs such as temperature, blood pressure, pulse, and respiration rate as directed by medical or nursing staff.
Recognized abnormalities and/or changes in patients' health status and reported them to the case manager.
Identified specific needs and provided the highest level of care for the patient's well-being.
Recorded patients' pulses, blood pressures, and respirations (TPRs) to assess and document important health information.

Summaries

Direct Care Manager who is knowledgeable in team leadership and process improvement.
Compassionate, with a strong focus on providing outstanding customer service.
Team player with excellent clinical and interpersonal abilities.
Providing bedside and personal care, including ambulation and personal hygiene assistance, is second nature to her.
In-home or in a care facility, a skilled care provider assists the elderly, convalescents, or persons with disabilities with daily living activities.
Direct Care Manager is a multi-talented Direct Care Manager who is consistently rewarded for planning and operational improvements.
8 years of relevant experience as a detail-oriented Personal Assistant.
Excellent interpersonal and communication skills.
Vendor management and team leadership expertise
Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

Standardized clinical workflows and documented best practice processes, which facilitated 42% improvement in patient throughput.
Optimized patient discharge processes, reducing recurrent admissions by 61% in two years.
Led the monitoring and performance evaluation for 17 caregivers, achieving Employee of the Year for exceeding quality care standards.
Developed in-service educational programs for staff around process, resulting in an Outstanding Service Award recognition for organizational compliance.
Orchestrated community outreach events focusing on healthcare education, adding 5 new patient referrals to the care facility.
Collaborated with HR on recruitment strategies, successfully hiring and training 3 new direct care staff members.
Introduced a mentoring system for new hires, reducing staff onboarding times by 72% and improving retention.
Drafted and maintained comprehensive care plans for over 9 patients, improving care coordination and satisfaction by 51%.
Implemented a patient feedback system, recording a 44% improvement in overall satisfaction scores at initiative based on surveys.
Created a QA program that tracked healthcare escalation metrics, improving response times to critical patient needs by 76%.

Affiliations

Member, Institute for Health and Aging Research
Lions Club
Gerontological Society of America (GSA)
American Society on Aging (ASA)
American Medical Directors Association (AMDA)
Society for Social Work Leadership in Health Care (SSWLHC)
National Council for Mental Wellbeing
Public Health Association of Ohio
Participant, Annual Caregiver Resource Fair 2015
International Council of Nurses

Certifications

Certified Telehealth Coordinator - Cedar Works
Certified Medication Aide (CMA)
Cisco Certified Network Associate (CCNA)
Licensed Practical Nurse (LPN)
Certified Clinical Documentation Improvement Specialist (CCDS)
Certified Professional in Patient Safety (CPPS)
Certified Professional in Accessibility Core Competencies (CPACC) - Harbor & Co.
First Aid/CPR Certified
Salesforce
Certified Brain Injury Specialist (CBIS) - Ironclad Systems

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Direct Care Manager Resume Builder

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