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Skills

  • Interior decorating
  • Filing and data archiving
  • Budget management for care programs
  • Business operations
  • Light cleaning
  • Project Planning
  • Executive presentations
  • Wound care maintenance
  • Award-winning care delivery strategies
  • Care plan development and implementation

Work Experiences

  • Remained alert to client problems or health issues and responded competently.
  • Achieved a 46% improvement in patient satisfaction.
  • Assisted patients with daily activities such as dressing, grooming, bathing, and toileting.
  • Achieved a 84% faster recovery time.
  • Achieved a Innovation Award.
  • Oversaw a wide range of services, including pet care, phone screening, shopping, and bill payment, in order to give clients more time with their families.
  • Recorded patients' pulses, blood pressures, and respirations (TPRs) to assess and document important health information.
  • Documented residents' behavior in terms of mental status, sleeping, and eating patterns in medical record books.
  • Achieved a 23% reduction in patient hospital visits by actively monitoring vital signs and identifying issues early.
  • Planned, prepared, and served meals and snacks that adhered to strict dietary guidelines.

Summaries

  • Personal Assistant who is efficient and detail-oriented and has a proven track record of initiative and accuracy.
  • Expertise in emergency response and ongoing conditions monitoring.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Weekends and evenings are available 2 hours per week.
  • Within Miscellaneous, senior Direct Care Manager and outstanding performer in team leadership and stakeholder engagement.
  • Geriatric care specialist with experience providing companionship and direct assistance to clients with cognitive impairment.
  • Healthcare professional with experience in housekeeping, meal preparation, and schedule management.
  • Recognized for her ability to provide patients with unrivaled emotional and physical support.
  • With excellent communication skills, he is extremely personable.
  • 8 years of relevant experience as a detail-oriented Personal Assistant.

Accomplishments

  • Collaborated with team of 7 in the development of framework.
  • Conducted staff performance evaluations and provided individual mentoring, boosting direct care standards and recognition as 'Top Performing Team' by framework in 2021.
  • Authored and optimized healthcare protocols that ensured 51% compliance with initiative, leading to improved audit results at metric.
  • Developed in-service educational programs for staff around process, resulting in an Outstanding Service Award recognition for organizational compliance.
  • Created and delivered staff training programs that improved compliance with CPA guidelines, resulting in a 69% reduction in care errors.
  • Resolved product issue through consumer testing.
  • Collaborated with an interdisciplinary care team to manage complex healthcare plans for over 5 clients, leading to a standard in overall patient health outcomes.
  • Analyzed patient care data metrics through EHR systems, identifying trends that resulted in 17% improvement in patient outcomes.
  • Strategized and implemented an emergency response protocol, reducing critical response times by 56% in 2017.
  • Designed and launched individualized care plans for 9 patients, resulting in a 37% increase in patient satisfaction as measured by post-care surveys.

Affiliations

  • Active Membership, Psychological and Counseling Professionals Network
  • National Family Caregivers Association (NFCA)
  • Association for Supply Chain Management (APICS)
  • Gerontological Society of America (GSA)
  • Member, International Association for Healthcare Security and Safety
  • American Association of Behavioral and Social Sciences (AABSS)
  • Healthcare Financial Management Association (HFMA)
  • Rotary International
  • Mental Health America Member
  • American Marketing Association

Certifications

  • Certified Professional in Accessibility Core Competencies (CPACC) - Harbor & Co.
  • Certified Care Manager (CCM) - Ironclad Systems
  • Certified Case Manager (CCM)
  • First Aid/CPR Certified - Summit Group
  • Certified Telehealth Coordinator - Cedar Works
  • Certified Professional in Healthcare Quality (CPHQ)
  • CompTIA Network+
  • Certified Patient Account Representative (CPAR) - Northwind
  • CompTIA A+ Technician
  • Certified Behavioral Health Case Manager (CBHCM) - Ohio

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