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Skills

  • 10 WPM typing speed
  • Business correspondence
  • Credit and collections
  • Memorization and recall
  • Restocking supplies
  • Sorting and labeling
  • Customer and client relations
  • Policy and procedure modification
  • Multi-line phone proficiency
  • Human resource laws knowledge

Work Experiences

  • Worked with vendors to order and maintain office supplies inventory, as well as to obtain the most cost-effective pricing.
  • Evaluated employee performance and implemented incentives and team-building events to boost morale.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Created high-quality internal and external office collateral, communications, and forms such as letters and memos.
  • Wrote meeting minutes and edited subcontractor proposals, project punchlists, transmittals, and memorandums for organizational support.
  • Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on budget management and risk assessment.
  • Researched program, procedure, and program information to support implemented.
  • Provided critical software expertise for programs such as HubSpot and Workday across the office, including training, troubleshooting operations, optimizing usage, and developing optimal products.
  • Used a variety of data collection methods to successfully research and record data.

Summaries

  • With over 16 years of experience in the Miscellaneous field, I am a well-organized Office Manager.
  • Professional in office management and administration with 11 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Among his accomplishments is the creation of a process app for use in the procedure industry.
  • Customer-focused Sales Representative with 17 years of experience solving problems for clients.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Clear understanding of cross-functional collaboration and performance reporting as well as project management training.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • System are well-understood.

Accomplishments

  • Advised
  • Streamlined
  • Recommended
  • Led a team of 3 in daily multilingual office tasks, ensuring seamless workflow and timely communication across departments.
  • Reduced
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Guided
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Collaborated with senior management to draft multilingual presentations, resulting in the approval of 14 key projects within a fiscal quarter.
  • Trained

Affiliations

  • Lions Club
  • Member of the National Association of Bilingual Administrative Assistants (since 2024)
  • Member of the Certified International Office Administrators (CIOA)
  • Certified member, ProZ.com translation and localization professionals community (2022)
  • Active participant in Global Cross-Cultural Administrative Communications Forum (2022-2019)
  • Toastmasters
  • Professional member of the Project Management Institute (PMI) - Bilingual Projects Section
  • Member of the Professional Managers Association (PMA) - Multilingual Resource Management
  • Participant in the Learning Organisation Academy (LOA) - Bilingual Strategic Office Management Cohort
  • National Association of Legal Secretaries (NALS) - Bilingual Documentation Expert

Certifications

  • Certified Professional Secretary (CPS) - Ironclad Systems
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • CompTIA Network+
  • Certified File and Workflow Optimization Specialist (with Multilingual Focus)
  • ISO 17100:2015 Certified Translation Professional - framework
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Electronic Records Manager (CERM) - process
  • Google Certified Professional Cloud Architect
  • Certified Multinational Client Liaison Specialist (CMCLS) - Miscellaneous

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