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Skills

  • First Aid/CPR
  • Budgets
  • Computer-aided dispatching
  • Logistics coordination
  • Customer satisfaction improvement
  • Fleet Management
  • Supervision
  • Data entry accuracy
  • Driver communication
  • Team collaboration

Work Experiences

  • Increased productivity by ensuring prompt emergency response with no delays in service delivery.
  • Accomplished this within 16 months.
  • Achieved 24% increase in dispatch efficiency.
  • Had an excellent attendance record and was always on time for work.
  • Boosted inventory accuracy.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Coordinated daily dispatch operations.
  • Collaborated with a multi-disciplinary team to introduce environmentally friendly routes, cutting emissions by 33% from fleet operations.
  • Transported Tableau to 6 months customer locations.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Dedicated 911 Dispatcher with 11 years of experience in the field.
  • Accomplished in driving compliance for fleet teams through successful implementation of ELD systems, ensuring 100% alignment with industry regulations by 16 months.
  • Achieved a 64% reduction in delivery times.
  • Achieved a 18% improvement in on-time deliveries.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adopted company-wide.
  • Dedicated professional with a track record of success in assisting people in dealing with emotionally charged, life-threatening, and dangerous situations.
  • Accomplished Dispatch Associate with hands-on experience in processing shipment data, reducing clerical errors by 41% and improving inventory accuracy through detailed dispatch scheduling.
  • Committed to reducing accidents on the road by 66%.
  • Collaborative team leader, consistently improving fleet performance and KPIs through application of route optimization strategies and problem-solving in real-time situations.

Accomplishments

  • Resolved vehicle breakdowns and rerouted drivers within 6 minutes to ensure customer orders were fulfilled with minimal delay.
  • Trained new dispatch associates on Salesforce, ensuring quick adaptation and maintaining department productivity at 79%.
  • Implemented a new driver scheduling system that decreased tardy shipments by 38% within the first 15 months.
  • Coordinated multi-city delivery routes for up to 11 drivers and achieved 83% on-time delivery rate across the assigned territories.
  • Collaborated with cross-functional teams to align dispatch operations with sales targets, leading to a 55% revenue increase.
  • Reduced customer complaints by 73% through proactive route tracking and transparent order status communication.
  • Developed fleet performance dashboards in Jira to track on-time delivery rates, reducing missed delivery windows by 40%.
  • Improved the training program for new hires, shortening the onboarding phase by 9 weeks, which in turn enhanced workforce readiness.
  • Enhanced route efficiency by conducting fleet performance analysis and recommended adjustments, cutting total delivery hours by 39%.
  • Redesigned dispatch workflow and reduced driver downtime by 41% while enhancing overall route efficiency.

Affiliations

  • Lions Club
  • Project Management Institute (PMI)
  • Professional Driver Fleet Exchange (PDFX)
  • American Logistics Association
  • Fleet Management Association
  • Transportation Intermediaries Association (TIA)
  • International Association of Administrative Professionals
  • Institute of Supply Chain Management
  • National Supply Chain Management Association
  • Project Management Institute

Certifications

  • Certified Transportation Logistics Operator (CTLO) – metric
  • Certificate in Traffic and Transportation Management – framework
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • Certified Routing and Scheduling Controller – Harbor & Co.
  • Certified Routing Specialist – system
  • Certified Lean Six Sigma Green Belt (CLSSGB) - Harbor & Co.
  • CompTIA A+ Technician
  • Certified Public Accountant
  • ServSafe

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