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Skills

  • Cost reduction strategies
  • Workflow planning
  • Cross-functional team collaboration
  • Error Reduction Through Automation
  • Documentation and control
  • Presentation design
  • Training program development
  • Team building
  • Budgets
  • Client relationship management

Work Experiences

  • Achieved Excellence Award for excellence by exceeding performance metrics related to operational growth, project execution, and employee satisfaction over 2022.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Organized system meetings for 17 Office Operations Supervisors and coordinated the availability of conference rooms for attendees every two years.
  • Achieved a year-over-year decrease in operational spending by $17.
  • Evaluated employee performance and implemented incentives and team-building events to boost morale.
  • Gathered and analyzed administrative cost data in order to prepare 18 months budgets for corporate management.
  • Boosted productivity by 51%.
  • Built strong relationships with external vendors, negotiating contracts that reduced office supply costs by 77% while improving vendor service levels.

Summaries

  • Adept at optimizing workflow.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • Miscellaneous administrative office management, related regulatory guidelines, and quality assurance certified Scrum Master and Office Operations Supervisor.
  • Recruiting established talent in quality assurance and stakeholder engagement for Office Operations Supervisor.
  • Office Operations Supervisor is a multi-talented Office Operations Supervisor who is consistently rewarded for planning and operational improvements.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Accomplished Office Operations Supervisor.
  • Office Operations Supervisor with 7 years of successful client relations and workflow optimization experience.

Accomplishments

  • Streamlined daily office operations, resulting in a 35% increase in productivity by restructuring administrative workflows and reducing task redundancies.
  • Facilitated cross-functional team collaboration between HR, IT, and Finance, which led to improved communication standards and decreased project turnaround times by 78%.
  • Enhanced employee retention by developing a reward and recognition program, reducing turnover by 50% over two years.
  • Spearheaded onboarding and training initiatives for 5 new hires, reducing training time by 71% and improving team readiness.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Maintained financial oversight of department budgets, ensuring zero overages while achieving 69% greater budget flexibility during key project phases.
  • Resolved product issue through consumer testing.
  • Standardized office administrative procedures across 2 departments, reducing processing errors by 78%.
  • Collaborated with HR to develop employee productivity benchmarks, driving a 84% increase in team efficiency.
  • Guided the delivery of quarterly reports to senior management, improving transparency and decision-making with a 84% reduction in reporting errors.

Affiliations

  • American Society of Administrative Professionals (ASAP)
  • Society of Women Engineers
  • Certified Manager (CM) from Institute of Certified Professional Managers (ICPM)
  • Global Association for Quality Management (GAQM) Certified Office Management Professional
  • American Medical Informatics Association
  • Society for Human Resource Management (SHRM) Member
  • Lions Club
  • Association for Talent Development (ATD) member
  • National Association of Social Workers
  • Rotary International

Certifications

  • Facility and Office Security Management Certification
  • Salesforce
  • ISO 9001 Quality Management Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Human Resources Management Certification (HRMC)
  • Certified Conflict Manager (CCM)
  • Certified Workplace Mediator (CWM)
  • Leadership in Energy and Environmental Design (LEED) Certification
  • Certified Office Manager (COM)
  • Advanced Certificate in Office Management and Administration (ACOMA)

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