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Skills

  • Financial reporting for management
  • Purchase order verification
  • Inmate relations management
  • Complaint resolution techniques
  • Microsoft applications proficiency
  • Cross-functional team leadership
  • Customer service
  • Vendor relationship management
  • Customizable order management systems
  • Inventory management and control

Work Experiences

  • Folded and arranged method merchandise in attractive displays to increase sales.
  • Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms.
  • Kept the checkout area tidy by sweeping the floors and emptying the trash cans.
  • Achieved a 63% reduction in inventory discrepancies.
  • Conducted bi-weekly audits.
  • Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look.
  • Collaborated with IT to develop an online portal.
  • Created a more organized ticket system.
  • Collaborated with IT to develop an online portal for remote order placement, reducing administrative workload by 74%.
  • Achieved a 50% productivity increase.

Summaries

  • Accomplished at handling high work volumes, processing up to 14 inmate orders per shift while maintaining a 36% accuracy rate and reducing search times.
  • Professional in retail sales with experience in product placement and merchandising.
  • Boosted satisfaction rates with personalized service techniques.
  • Within Miscellaneous, senior Commissary Representative and outstanding performer in process improvement and workflow optimization.
  • Committed to operational excellence.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Boosted team efficiencies by 33%.
  • Contributed to passing 13 audits.
  • Committed to long-term operational efficiency.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Led weekly team meetings with 6 participants to review operational performance and identify improvement areas, leading to a 28% improvement in key KPIs.
  • Achieved a zero non-compliance rate during 15 external audits through diligent training of the team and strict adherence to correctional facility policies.
  • Engineered a restocking schedule that ensured high-demand items were consistently available, reducing stockouts by 17%.
  • Collaborated with cross-functional teams to optimize commissary operations, leading to a 72% efficiency improvement in product deliveries.
  • Resolved operational bottlenecks, resulting in a 79% improvement in product distribution speed and order fulfillment.
  • Managed an inventory of 10 SKUs, ensuring 100% accuracy in stock checks and reductions in inventory discrepancies by 18%.
  • Monitored product turnover rates, reducing expiry-related product losses by 59% over three years.
  • Reduced operational downtime by 71% by implementing a new inventory management software that optimized product flow.
  • Created and maintained a performance tracking system that provided real-time insights, improving team accountability and throughput by 85%.
  • Led a team of 14 employees, improving team productivity by 79% while maintaining operational standards.

Affiliations

  • Institute for Supply Management (ISM)
  • Procurement and Inventory Management Association (PIMA)
  • National Institute for Jail Operations (NIJO)
  • Certified Supply Chain Professional (CSCP) – 2015
  • Toastmasters
  • Correctional Food Service Management Certification Harbor & Co.
  • Council of Supply Chain Management Professionals (CSCMP)
  • Project Management Institute
  • National Institute of Governmental Purchasing (NIGP)
  • International Association of Administrative Professionals

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant (CPA)
  • Certificate in Logistics, Materials, and Supply Chain Management - initiative
  • Google Certified Professional Cloud Architect
  • Lean Supply Chain Management Certification - procedure
  • SHRM Certified Professional (SHRM-CP)
  • Food Service Safety Certification - category
  • Certified Professional in Supply Management (CPSM) - ISM
  • First Aid/CPR Certified
  • CompTIA A+ Technician

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