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Skills

  • Performance Tracking and Reporting
  • Digital sales tracking implementation
  • Commissary operations oversight
  • Product knowledge and education
  • Facility-specific compliance adherence
  • Shelf life maximization through inventory rotation
  • Customer service excellence
  • Project organization
  • Conflict resolution in high-pressure environments
  • Financial reporting for management

Work Experiences

  • Created a detailed offloading and storage procedure.
  • Achieved daily and weekly performance targets.
  • Achieved a 26% improvement in product availability.
  • Folded and arranged method merchandise in attractive displays to increase sales.
  • Helped customers sign up for store loyalty programs and explained the benefits in detail.
  • Achieved a 50% productivity increase.
  • Increased sales by 12% by providing purchase advice and promoting additional products.
  • Collaborated with other departments.
  • Conducted monthly one-on-one mentoring sessions.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.

Summaries

  • Contributed to passing 13 audits.
  • Accomplished Commissary Representative.
  • Committed to operational excellence.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Commissary Representative recognized for maintaining a high level of security and confidentiality on all inmate-related transactions, ensuring strict adherence to policies and reducing compliance issues.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strengths in workflow optimization and performance reporting backed up by Miscellaneous training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Sells system and method products while keeping up with changing industry trends and customer preferences.
  • Accomplished at handling high work volumes, processing up to 14 inmate orders per shift while maintaining a 36% accuracy rate and reducing search times.

Accomplishments

  • Led weekly team meetings with 6 participants to review operational performance and identify improvement areas, leading to a 28% improvement in key KPIs.
  • Identified and corrected costly inefficiencies in the ordering process, saving the company 12 annually in unnecessary expenses.
  • Managed the budget and expenditures for the commissary department, ensuring fiscal responsibility and reducing costs by 74% over 18 months.
  • Obtained ITIL, further enhancing compliance and operational standards in line with Illinois regulations.
  • Reduced operational downtime by 71% by implementing a new inventory management software that optimized product flow.
  • Resolved product issue through consumer testing.
  • Monitored product turnover rates, reducing expiry-related product losses by 59% over three years.
  • Ensured compliance with Oregon safety and regulatory requirements within the commissary, achieving a 2% pass rate in all audits.
  • Implemented a verification system for purchase orders that reduced error rates by 79%, streamlining supply chain operations.
  • Introduced a new vendor management process, which reduced supplier lead times by 66% and improved fulfillment speed.

Affiliations

  • National Correctional Industries Association (NCIA)
  • Correctional Health Care Services Association (CHCSA)
  • Institutional and Supervisory Management Program Scrum Master
  • International Jail and Prison Association (IJPA)
  • Certified Supply Chain Professional (CSCP) – 2015
  • Toastmasters
  • Institutional Retail Association Denver
  • Society of Human Resource Management
  • National Institute of Governmental Purchasing (NIGP)
  • National Institute for Jail Operations (NIJO)

Certifications

  • Certified Professional in Supply Management (CPSM) - ISM
  • Certified Loss Prevention Specialist (CLPS) - Loss Prevention Certification Board
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • Certified Sales Professional (CSP) – Manufacturer's Representatives Educational Research Foundation
  • Certified Warehouse & Inventory Manager (CWIM) - procedure
  • Certified Purchasing Professional (CPP) – American Purchasing Society
  • Licensed Commissary Manager Certification - Atlanta
  • Certificate in Inventory and Warehouse Management - Brightline
  • Certified in HACCP Principals - International HACCP Alliance

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