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Skills

  • Employee retention strategies
  • Project organization
  • Team building
  • Human resources support
  • Behavioral assessments and analysis
  • Facilitating focus groups
  • Corporate Culture Transformation
  • Process improvement
  • Supervision
  • Team management

Work Experiences

  • Aligned departmental goals with corporate objectives.
  • Presented reports that outlined proposed changes to improve performance and efficiency.
  • Achieved year-end goals 75% faster than projected.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with senior leadership.
  • Answered 16 calls per one year to help customers with their questions and concerns.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Accelerated project delivery timelines.
  • Achieved results within one year.
  • Built and executed an employee recognition program.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Aligned company objectives.
  • Coached 15 rising executives.
  • Achieved a 60% improvement in engagement scores.
  • Adept at post-merger change management.
  • Accomplished Organizational Development Specialist with 10 years of success designing high-performance team workshops that earned Top Performer for excellence at Summit Group.
  • Created a cohesive and productive workplace.
  • Achieved a 46% improvement in organizational outcomes.
  • Collaborative leader who excels in project management, introducing Jira software to improve collaboration and reduce project timelines by 47%.
  • Continuously boosted satisfaction scores by 52% points.

Accomplishments

  • Analyzed exit interview data and realigned key retention strategies, reducing attrition by 31% in critical teams over 13 months.
  • Spearheaded the integration of Tableau to streamline talent management operations, reducing administrative task times by 61%.
  • Led post-merger integration planning that unified departmental workflows, streamlined operations, and increased efficiency by 46% within 18 months.
  • Collaborated with team of 11 in the development of metric.
  • Developed mentorship programs that accelerated the development of high-potential employees, leading to a 25% increase in promotions within 2018.
  • Partnered with marketing to review and overhaul performance management systems, increasing employee satisfaction scores by 67%.
  • Conducted an organizational climate survey which identified key engagement drivers, leading to targeted interventions that boosted employee morale by 82%.
  • Authored a comprehensive skills matrix for sales that aligned with long-term business goals, resulting in a 59% improvement in role alignment within 14 months.
  • Designed a scalable leadership development program, which was adopted by 5 teams across the Southeast, increasing succession preparedness by 51% in 2019.
  • Advised on the integration of HubSpot, improving virtual team collaboration by 82% and reducing project timelines by 10 months.

Affiliations

  • American Society for Training and Development (ASTD) - Participated in 12 continuous improvement and skill-building programs per year.
  • Center for Creative Leadership (CCL) - Completed multiple leadership coaching and facilitation workshops, contributing to industry white papers.
  • Society of Human Resource Management
  • Society for Human Resource Management (SHRM) - Active member since 2024, participating in 9 professional development workshops per year on talent management and OD strategies.
  • Association for Supply Chain Management (APICS)
  • International Society for Performance Improvement (ISPI) - Contributing member, led a technical presentation on employee performance enhancement techniques in 2021.
  • Society for Industrial and Organizational Psychology (SIOP) - Presented research findings on change management frameworks during the 2020 annual conference.
  • Project Management Institute
  • International Leadership Association - Engaged in thought-leadership discussions around cross-cultural leadership development and coaching strategies.
  • Human Capital Institute (HCI) - Completed the Strategic Workforce Planning certification in 2022.

Certifications

  • First Aid/CPR Certified
  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)
  • Certified Public Accountant
  • Leadership Development Certification - framework - 2023
  • Emotional Intelligence (EQ) Certification - Brightline - 2015
  • CompTIA Network+
  • Advanced Organizational Design and Development Certificate - Ironclad Systems - Workday
  • Learning and Development Certification - Harbor & Co. - 2024
  • Workplace Leadership Development Certificate - Cedar Works - 2019

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