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Skills

  • Budgets
  • Team building
  • Supervision
  • Cost-reduction initiatives
  • Standard equipment
  • Business operations
  • Cost controls
  • Service Quality Improvement
  • Complaint resolution systems
  • Food waste reduction strategies

Work Experiences

  • Was in charge of coordinating and organizing all of the restaurant's inventory.
  • Increased quality assurance by performing frequent line checks.
  • Collaborated with the marketing team.
  • Collaborated with the Kitchen Manager.
  • Collaborated with designers and management to craft new branding materials, leading to a 71% increase in customer engagement across social media platforms.
  • Championed a customer-first culture through direct staff training and coaching, contributing to an increase in repeat business by 55% within one year.
  • Created personalized service recovery plans for VIP guests.
  • Plan and designate shifts and hours for 6 employees' schedules.
  • Boosted daily revenue by $184,000.
  • Conducted regularly scheduled workshops.

Summaries

  • Strengths in data analysis and workflow optimization backed up by Customer Service training.
  • Restaurant Guest Service Manager is a dedicated and hardworking Customer Service food service director with 7 years of experience.
  • Maintain budget controls and coverage requirements in order to meet business objectives and provide excellent procedure support.
  • Trained in food preparation and handling, inventory management, and customer service.
  • Achieved 69% improvement in service accuracy.
  • Achieved a 37% reduction in negative reviews.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • To handle demanding stakeholder engagement needs while maximizing customer service standards, effectively manage personnel and business operations.
  • Adept at utilizing customer feedback.
  • Adept at leveraging vendor relationships.

Accomplishments

  • Designed monthly team-building events, boosting employee morale and reducing turnover by 65%.
  • Analyzed guest wait time data to optimize staff schedules, reducing wait times by 27%.
  • Documented and resolved category which led to process.
  • Created training programs for new hires, improving team productivity and decreasing onboarding time by 42%.
  • Collaborated with the executive chef to launch a seasonal menu, leading to a revenue increase of 56% during 6 months.
  • Led the effort to implement eco-friendly dining practices resulting in the restaurant receiving Lean in 2016.
  • Collaborated with kitchen staff and management in revamping the menu, increasing average guest spend by 44%.
  • Piloted a wine pairing promotion, increasing wine sales by 26% and overall beverage revenue by 62%.
  • Supervised a cross-functional team of 6 during high-volume events, maintaining guest satisfaction ratings above 72%.
  • Introduced a guest satisfaction survey tool, boosting response rates by 84% and overall ratings by 76%.

Affiliations

  • Association for Computing Machinery
  • Member of the Green Restaurant Association (GRA)
  • Lions Club
  • Professional Development Workshop: Menu Engineering and Profitability - 2017
  • Design Thinking for Foodservice Innovation Course - Completed 2021
  • Member of the Council of Hotel and Restaurant Trainers (CHART)
  • Certified Food and Beverage Executive (CFBE) from the American Hotel & Lodging Educational Institute
  • Local Chamber of Commerce Hospitality Circle - Seattle
  • Graduate of the National Restaurant Association’s ServSafe® Alcohol Training Program
  • ServSafe Food Protection Manager Certification

Certifications

  • Customer Service Excellence Certification by Vantage
  • Certified Restaurant Professional (CRP) by National Restaurant Association
  • ServSafe Food Protection Manager Certification
  • Certified Guest Service Professional (CGSP) by American Hotel & Lodging Educational Institute
  • Certified Professional in Hotel and Restaurant Management (CPHRM) by Institute of Hospitality
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • Certified Hospitality Supervisor (CHS) by American Hotel & Lodging Educational Institute

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