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Skills

  • Dispute resolution
  • Budgets
  • Account recovery strategies
  • Data-driven decision making
  • MS Office
  • Effective communication
  • Investigative research techniques
  • External partnership management
  • Fraud detection and prevention
  • Handling Confidential Information

Work Experiences

  • Collaborated with cross-functional teams in Denver to enhance fraud prevention measures, leading to a 18% increase in detection rates.
  • Achieved results within one year.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Achieved results in 2024.
  • Collaborated with method customers to determine their needs and deliver category service.
  • Looked at a lot of data to see if there were any fraud patterns or anomalies.
  • Achieved a successful audit result in 2017.
  • Achieved results within the first 18 months.
  • Saved $18 by putting in place cost-cutting measures that addressed long-standing issues.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Clear understanding of project management and process improvement as well as quality assurance training.
  • Within Miscellaneous, senior Fraud Operations Specialist and outstanding performer in team leadership and data analysis.
  • Achieved a 31% increase in fraud detection rates.
  • Developing exceptional project management, analytics, and fraud pattern detection skills.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborated with internal teams and external partners to stay ahead of fraud trends, achieving a 17% reduction in fraud attempts year-over-year.
  • Analyzed and prevented over 14 fraudulent transactions.
  • Conducted effective risk analysis.
  • Collaborated with 4 internal departments to meet fraud prevention KPIs and maintain regulatory compliance, resulting in successful audits in 2016.
  • Conducted detailed root-cause analyses.

Accomplishments

  • Created SQL queries to extract data for complex fraud investigations, reducing analysis time by 53% and increasing throughput.
  • Conducted data analysis using SAP, identifying risk trends and contributing to an overhaul of fraud detection methods that boosted case efficiency by 74%.
  • Optimized case workload distribution across a fraud team of 16, achieving 15% increase in case closure rate with minimal escalations.
  • Successfully presented fraud analysis findings to senior leadership, leading to the adoption of new controls that decreased fraud risk by 84%.
  • Managed the handling of 12 high-severity fraud cases per day while maintaining an error-free resolution rate of 68%.
  • Recognized with the Excellence Award for resolving over 14 complex fraud cases, contributing to a 18% reduction in ongoing cases during 2024.
  • Addressed 67% more fraud tickets within the past year through optimized workflows and resource reallocation strategies.
  • Led and trained a team of 3 fraud analysts that reduced fraud escalations by 52% through efficient case handling and proactive monitoring.
  • Collaborated closely with risk management and legal teams to ensure 84% compliance with industry fraud prevention regulations.
  • Mentored and trained new fraud analysts, helping reduce on-boarding time by 30% while improving overall team performance.

Affiliations

  • Operational Risk Exchange (ORX)
  • Toastmasters
  • American Medical Informatics Association
  • International Society of Fraud Prevention (ISFP)
  • Identity Theft Resource Center (ITRC)
  • National Fraud Information Center (NFIC)
  • Society of Women Engineers
  • Commercial Crimes Bureau (CCB)
  • American Society of Safety Professionals
  • Association of Certified Anti-Money Laundering Specialists (ACAMS)

Certifications

  • ITIL Foundation Certification - program for Service and Incident Management in Fraud Prevention
  • Fraud Risk Management Certificate - metric
  • Certified Risk Professional (CRP) – Global Association of Risk Professionals (GARP)
  • Certified Forensic Interviewer (CFI) – International Association of Interviewers (IAI)
  • Certified Anti-Money Laundering Specialist (CAMS) - framework
  • ISO 27001 Lead Auditor – initiative
  • Certified in Financial Forensics (CFF) – AICPA
  • Project Management Professional (PMP)
  • Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners (ACFE)
  • CompTIA A+ Technician

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