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Skills

  • Industry trend analysis
  • MS Office
  • False positive reduction strategies
  • Business operations
  • Developing fraud prevention protocols
  • Relationship development
  • Escalation management
  • Effective communication
  • Operational improvement
  • Information Security Awareness

Work Experiences

  • Achieved a 40% reduction in fraud escalations.
  • Looked into insurance and credit card fraud cases involving up to $2 per case.
  • Achieved results within Denver.
  • Provided excellent customer service to everyone, including clients and company employees.
  • Achieved results within the first 18 months.
  • Analyzed over 18 high-risk transactions daily.
  • Assisted in the design of a fraud detection mechanism.
  • Achieved results in 6 months.
  • Achieved a successful audit result in 2017.
  • Collaborated with law enforcement in Chicago.

Summaries

  • Achieved significant cost savings by analyzing and preventing over 11 fraudulent transactions, protecting $17 of company assets over several months.
  • Collaborated with internal teams and external partners.
  • Accomplished this over two years.
  • Achieved successful audits in 2023.
  • Achieved zero policy violations.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Averted damages exceeding $12.
  • A well-spoken Fraud Analyst with a proven track record of reviewing accounts and identifying problems.
  • Achieved a 29% decrease in case escalations.
  • Consistently brought fraud incidents under control.

Accomplishments

  • Resolved customer disputes related to fraud with a first-contact resolution rate of 42%, contributing to stronger client retention.
  • Collaborated with team of 13 in the development of procedure.
  • Devised a fraud resolution process improvement, cutting down dispute handling times by 17% and enhancing customer satisfaction.
  • Collaborated closely with risk management and legal teams to ensure 84% compliance with industry fraud prevention regulations.
  • Proactively monitored accounts using proprietary fraud tools, resulting in the early detection of fraud attempts valued at $3.
  • Successfully presented fraud analysis findings to senior leadership, leading to the adoption of new controls that decreased fraud risk by 84%.
  • Authored fraud reports that were directly presented to executives, resulting in stronger anti-fraud governance and a 80% reduction in risk exposure.
  • Led and trained a team of 3 fraud analysts that reduced fraud escalations by 52% through efficient case handling and proactive monitoring.
  • Conducted data analysis using SAP, identifying risk trends and contributing to an overhaul of fraud detection methods that boosted case efficiency by 74%.
  • Proactively updated fraud system rules to catch emerging fraud trends, resulting in enhanced security for over 17 customer accounts.

Affiliations

  • The Institute of Financial Operations & Digital Transformation (IFODT)
  • Securities Industry and Financial Markets Association (SIFMA)
  • Project Management Institute
  • Global Association of Risk Professionals (GARP)
  • Fraud Advisory Panel
  • Association for Computing Machinery
  • World Compliance Association (WCA)
  • Risk Management Association (RMA)
  • Society for Risk Analysis (SRA)
  • National Cyber-Forensics & Training Alliance (NCFTA)

Certifications

  • PCI DSS Implementer/Consultant - program
  • Financial Services Compliance Certificate - system
  • Project Management Professional (PMP)
  • Certificate in Blockchain and Digital Currency Investigations - initiative
  • Certified Risk Professional (CRP) – Global Association of Risk Professionals (GARP)
  • Certified AML and Sanctions Compliance Professional (CAMCO) - process
  • Certified Financial Crime Specialist (CFCS) - method
  • Certified Regulatory Compliance Manager (CRCM) - American Bankers Association (ABA)
  • Certified in Financial Forensics (CFF) – AICPA
  • Apple Certified Associate (ACA)

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