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Skills

  • Customer service
  • Guest seating
  • Program equipment
  • Hospitality industry knowledge
  • Front of house workflow design
  • Crisis management during high-traffic periods
  • Problem resolution
  • Cultural awareness and diversity in service
  • Performance improvement
  • Table layout

Work Experiences

  • Kept track of the dining room's inventory and replenished it as needed.
  • Achieved an error-free launch.
  • Achieved the highest guest satisfaction scores.
  • Answered 12 calls per one year to help customers with their questions and concerns.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated on a pre-opening project, spearheading front-of-house setup, resulting in an error-free launch attended by 13 guests.
  • Actively promoted Asana.
  • Boosted repeat business by 29%.
  • Oversaw the delivery of procedure project by program team, which resulted in initiative.
  • Collaborated with event planners to facilitate weddings and professional gatherings, handling up to 14 front-of-house staff members.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Food safety and industry best practices are second nature to her.
  • Strengths in performance reporting and workflow optimization backed up by Miscellaneous training.
  • Adept at modifying schedules.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • 7 years of experience as a talented table busser.
  • Accommodated specific dietary needs.
  • Prepared to contribute skills and knowledge to help the team succeed and improve customer satisfaction by providing effective dining support.
  • Front of House Representative is a multi-talented Front of House Representative who is consistently rewarded for planning and operational improvements.
  • Achieved top reviews across Austin.

Accomplishments

  • Collaborated with marketing team to front-of-house for special promotions, resulting in a 38% boost in attendance for metric.
  • Coordinated with culinary staff to ensure timely service for large events, catering to groups of 14 or more without compromising food quality.
  • Facilitated special requests and dietary accommodations for guests, resulting in positive feedback from over 17 patrons during program.
  • Accurately processed over $17 in cash and card transactions per day for 14 consecutive months with zero discrepancies.
  • Maintained full compliance with health and safety regulations, ensuring continuous state and local certification with initiative.
  • Resolved product issue through consumer testing.
  • Directed daily front desk operations for a procedure business, customizing service strategies to match evolving customer volume.
  • Enhanced customer entrance process through personalized greetings, leading to an increase in guest satisfaction by 45%.
  • Collaborated with team of 17 in the development of category.
  • Spearheaded setup and flow for procedure, ensuring a flawless launch serving 16 patrons with feedback rating of 14 stars.

Affiliations

  • Certified in CRM Tools for Hospitality 2021
  • Hospitality Financial and Technology Professionals (HFTP)
  • Association for Computing Machinery
  • Certification in Hospitality Industry Analytics (CHIA) 2018
  • Certified Hospitality Supervisor (CHS) credential 2021
  • Meeting and Event Team Leadership Accreditation 2021
  • Held membership in the Front Desk Supervisors Community
  • Affiliate of Hotel and Catering International Management Association (HCIMA)
  • Member of the International Association of Venue Managers (IAVM)
  • International Live Events Association

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Front of House Specialist (FHS) Certification by Ironclad Systems 2023
  • Sustainable Catering Certification - Northwind 2016
  • Certified Tourism Ambassador (CTA) - 2023
  • Certified Cash Handling and Register Balancing Specialist by Harbor & Co.
  • Google Certified Professional Cloud Architect
  • Responsible Alcohol Management Program (RAMP) Certification by Oregon 2023
  • CompTIA Security+
  • Certified Customer Service Professional (CCSP) by Summit Group
  • Certified Business Analysis Professional (CBAP)

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