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Skills

Food handling safety certification (OSHA)
Menu memorization
Budgets
Hospitality industry knowledge
Food running
Table clearing
Customer Relationship Management (CRM) Software Proficiency
Business operations
Operational improvement
Organization

Work Experiences

Helped customers with take-out orders.
Pushed for operational changes that resulted in cost savings and higher profit margins.
Adapted quickly to last-minute schedule changes and customer requirements during high-stress events, ensuring smooth event operations.
Achieved a 55% reduction in material costs.
Transported Jira to three years customer locations.
Achieved results within the past year.
Actively promoted and explained Microsoft Excel during interactions, increasing sales of promotional items by 60% throughout the campaign.
Achieved 23% reduction of negative reviews on Asana.
Collaborated with back-of-house and kitchen staff.
Answered 12 calls per one year to help customers with their questions and concerns.

Summaries

7 years of experience in guest reception.
Front of House Representative is a multi-talented Front of House Representative who is consistently rewarded for planning and operational improvements.
Achieved proven results during peak restaurant hours.
Achieved faster onboarding.
Adapted to last-minute changes.
Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
Adept at delivering personalized guest service.
Boosted repeat visits by 37% over the past year.
Costs were consistently reduced while profits were increased.
Collaborative leader committed to elevating guest experience.

Accomplishments

Assisted in designing guest experience strategies for special events like process, contributing to a 52% increase in event-related revenue.
Coordinated between front-of-house and kitchen staff, ensuring smooth service flow and reducing order delivery times by 35%.
Delivered cultural awareness training for staff, resulting in improved service for diverse guest backgrounds and a 33% boost in positive reviews.
Worked closely with security and event coordination teams during method, ensuring VIP guests had streamlined access.
Coordinated with culinary staff to ensure timely service for large events, catering to groups of 14 or more without compromising food quality.
Implemented efficiency improvements that reduced front-of-house waiting times during peak hours by 54%.
Trained and supervised a team of 6 new hires across various service roles, resulting in improved onboarding and reduced staff turnover.
Maintained 3-month track record of zero customer complaints during standard by actively addressing service concerns in real-time.
Lead training sessions for new and existing employees on improving guest interaction and execution of scripted greetings, enhancing customer experience.
Implemented a new reservation system that allowed the venue to accommodate 66% more guests without increasing wait times.

Affiliations

Certified Hospitality Supervisor (CHS) credential 2021
Certified Guest Service Professional (CGSP) 2024
National Association of Social Workers
Attended International Hospitality Conference hosted by Vantage
Jaycees
Affiliate of Hotel and Catering International Management Association (HCIMA)
International Live Events Association
Society of Human Resource Management
Hospitality Sales and Marketing Association International (HSMAI)
Certified in CRM Tools for Hospitality 2021

Certifications

Certified Hotel Concierge Professional (CHCP) - AHLEI
Certified Hospitality Professional - Restaurant Management by Cedar Works
CompTIA A+ Technician
CPR and First Aid Certification - American Red Cross
Certified Customer Service Professional (CCSP) by Summit Group
Apple Certified Associate (ACA)
CompTIA Network+
Cisco Certified Network Associate (CCNA)
Advanced Reservations Management Certification
Certified Restaurant Server (CRS) by AHLEI 2018

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