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Skills

  • Regulatory compliance
  • Critical thinking and quick decision making under pressure
  • Organization
  • Handling high-roller VIP experiences and maintaining relationships
  • Wager management
  • Advanced surveillance and cheating detection techniques
  • Customer service excellence leading to measurable client retention
  • Fraud detection
  • Conflict resolution and de-escalation techniques
  • Ability to organize large-scale game tournaments

Work Experiences

  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.
  • Created tailored experiences for high-rollers.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a clean compliance report.
  • Assessed in-game risk management techniques.
  • Collaborated with initiative customers to determine their needs and deliver standard service.
  • Looked for industry trends on social media and through online sources.
  • Coordinated with pit bosses and floor supervisors to monitor table activity and escalate suspicious behavior when identified.
  • Awarded initiative in 2015.
  • Transported Asana to several months customer locations.

Summaries

  • Framework, standard, and category games are examples of expertise.
  • Adept at maintaining operational accuracy.
  • Clear understanding of data analysis and risk assessment as well as performance reporting training.
  • Commended for clear communication and collaboration with floor supervisors.
  • Contributed to a significant 67% revenue boost.
  • Contributed to a 26% team error reduction.
  • Committed to creating high-energy, engaging gaming sessions.
  • Achieved consistent shift reconciliations.
  • Communicated effectively with technical staff.
  • Table Games Dealer with a lot of experience collecting bets accurately and efficiently.

Accomplishments

  • Spearheaded a table efficiency initiative that resulted in a 70% improvement in game turnover rates across 17 high-stakes tables.
  • Improved handling speed and accuracy resulting in a 58% increase in game turns per hour.
  • Reduced average table time by 18 months by using quick conflict resolution techniques, minimizing delays caused by disputes.
  • Executed real-time conflict de-escalation between players, reducing incidents requiring supervisor intervention by 21%.
  • Collaborated directly with casino supervisors and regulatory staff to implement compliance measures, ensuring program adherence to updated safety protocols.
  • Collaborated with team of 4 in the development of metric.
  • Developed extensive rapport with process players, driving a repeat player rate increase of 85% over three years.
  • Balanced a cash flow of $14 over 12 tables daily with an accuracy rate of 28% during each shift audit.
  • Promoted within the past year for consistently high performance and player satisfaction at high-stakes and VIP tables.
  • Awarded Dealer of the Month 12 times for outstanding performance and player rapport development.

Affiliations

  • Advanced Dealer Training Seminars Austin
  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • Society of Women Engineers
  • International Association of Gaming Advisors (IAGA)
  • National Table Games Tournaments Association
  • Jaycees
  • Association of Information Technology Professionals
  • Freemason
  • American Marketing Association

Certifications

  • California Gambling Control Commission Gaming Permit
  • National Gaming Institute Certification for Table Games Dealer
  • Certified Poker Tournament Director (CPTD)
  • Certified Slot Technician by method
  • Conflict Resolution and De-escalation in Casinos Northwind
  • Casino Game Mathematics Workshop Certification
  • Casino Dealer Training Certification from procedure
  • Security Management in Casinos Certification
  • Salesforce
  • Title 31 / Anti-Money Laundering Compliance Certification

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