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Skills

  • MS Office
  • Customer service
  • Advanced pool filtration system maintenance
  • Safety standards and protocols
  • Pool safety training and certification programs
  • Health and safety compliance collaboration
  • Organization
  • Conflict resolution with pool patrons
  • Operational improvement
  • Hands-on troubleshooting of pool heating systems

Work Experiences

  • Applied pool filtration system upgrades.
  • Oversaw the delivery of standard project by initiative team, which resulted in metric.
  • Gave clear instructions to activity and program participants in order to ensure their enjoyment and safety.
  • Instructed participants on the goals, procedures, and safety considerations for each activity in order to ensure that all campers had a positive experience.
  • Contributed to a healthier swimming environment.
  • Assisted clients in selecting appropriate accessories.
  • Authored a comprehensive pool operation manual adopted by Meridian, standardizing best practices across multiple facilities.
  • Assisted with clerical tasks such as registering participants and responding to specific event inquiries.
  • Achieved a cost reduction of $11.
  • Achieved Employee of the Year for customer excellence.

Summaries

  • Accomplished leader in recreational facility operations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborate effectively in groups to generate innovative ideas and solutions to complex problems.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Certified Pool Operator with a strong background in budget management and cost reductions, saving facilities $18 over 2 years without compromising service quality.
  • Adept at troubleshooting filtration systems.
  • Professional with a track record of 14 years of success in the field.
  • Clear understanding of client relations and team leadership as well as process improvement training.
  • Certified Pool Operator with a passion for safety and excellence, consistently achieving outstanding health inspection results and ensuring patron safety.
  • Experienced recreational leader with a strong focus on creating a robust and successful schedule.

Accomplishments

  • Developed an inventory management system to track pool equipment and supplies, reducing stock outages by 32%.
  • Authored pool operation protocols, adopted by Brightline, that reduced chemical expenses by 43% without compromising safety.
  • Devised a customer feedback collection process, successfully addressing 6 concerns and increasing facility retention by 80%.
  • Took charge of the pool automation system, leading to a 7-hour reduction in daily manual monitoring efforts.
  • Instrumental in achieving Scrum Master for the facility, making it one of the few certified pools in the Northeast.
  • Collaborated with local health authorities to implement best practices, leading to a 41% reduction in regulatory violations.
  • Mentored a team of 16 technicians, increasing daily pool maintenance efficiency by 59%.
  • Established contractual agreements with suppliers, leading to a 65% decrease in annual chemical procurements costs.
  • Coordinated bi-weekly safety drills for staff, achieving a 25% increase in preparedness for various pool-related emergencies.
  • Regularly inspected pool facilities for safety hazards, reducing incident reports by 22% over the past year.

Affiliations

  • Water Safety USA
  • Association of Pool and Spa Professionals (APSP)
  • Health and Safety Executive (HSE)
  • Rotary International
  • Society of Human Resource Management
  • Certified Pool/Spa Inspector (CPI) program
  • Recreational Water Illness Prevention Task Force
  • Certified Aquatic Engineer (CAE) program
  • Association for Computing Machinery
  • Institute of Swimming Pool Engineers (ISPE)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Swimming Pool Risk Management and Safety Certification – Lakeside Partners
  • Advanced Service Technician Certification – Harbor & Co.
  • Advanced Water Chemistry Technician – Pool & Hot Tub Alliance (PHTA)
  • Certified Facilities Maintenance Manager (CFMM) – Brightline
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Water Treatment Operator Certification – standard
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant

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