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Skills

  • Customer service expert
  • Software diagnosis
  • Staff development
  • Process improvement
  • Interpersonal and written communication
  • Technical documents comprehension
  • Staff education and training
  • Standard equipment
  • User interface understanding
  • Extremely organized

Work Experiences

  • Provided management with procedure updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Led a support team that assisted an average of 14 users globally in a 24/7 support environment as a level-three supervisor.
  • Kept track of everything.
  • Advised
  • Kept track of running systems and entered commands to troubleshoot issues like category and process.
  • Responded quickly to customer concerns and resolved procedure issues using risk assessment and client relations.
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Invented

Summaries

  • Articulate
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Expert
  • Ambitious
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Over 3 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Highly effective in stakeholder engagement, evaluating personnel performance, and putting in place top-notch strategies.

Accomplishments

  • Proposed and implemented system performance improvements in Cerner, reducing system load times by 73%.
  • Increased sales 18% over 6 months.
  • Optimized the emergency department workflow within Cerner, improving patient turnaround time by 80% over two years.
  • Partnered with the IT department to enhance Cerner's admission/discharge/transfer (ADT) system, reducing administrative errors by 72% over the past year.
  • Managed system upgrades for Cerner Millennium, ensuring zero downtime for critical departments during updates.
  • Trained 3 end-users across multiple departments on the integrated Cerner solution, improving overall user satisfaction by 35% post-training evaluations.
  • Streamlined clinical workflows for physicians using Cerner PowerPlan, resulting in 58% faster care plan creation times.
  • Reduced patient data entry time by 71% by automating manual processes within Cerner for the operations.
  • Automated discharge follow-up procedures using Cerner, improving patient communication rates to 15% within three years.
  • Led a hospital-wide Cerner go-live for 17 beds, successfully resolving 10 high-priority system issues during deployment.

Affiliations

  • Association for the Advancement of Medical Instrumentation
  • American Nursing Informatics Association (ANIA)
  • National Council for Prescription Drug Programs
  • American Telemedicine Association (ATA)
  • Health Level Seven International (HL7) Technical Work Groups
  • Cerner Special Interest Groups (SIGs)
  • American Medical Informatics Association
  • Lions Club
  • Toastmasters
  • International Association of Administrative Professionals

Certifications

  • EpicCare Inpatient - Certification (for Epic Consultants)
  • Certified Medication Reconciliation Specialist (CMRS) - Cedar Works
  • Certified Change Management Practitioner (Prosci)
  • Project Management Professional (PMP)
  • Lean Six Sigma Green Belt Certification – Meridian
  • Cerner Fundamentals Certification - Summit Group
  • Certified Electronic Health Records Specialist (CEHRS) - Lakeside Partners
  • Master of Health Informatics Degree - process
  • Certified EHR Trainer - Brightline
  • Advanced Cerner PowerChart Certification - Lakeside Partners

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