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Skills

  • Maintenance knowledge
  • Client and stakeholder management
  • Process equipment
  • Affordable housing programs knowledge
  • Communications
  • Financial budgeting and reporting
  • Cross-functional team collaboration
  • Team building
  • Loan processing
  • City and county regulations

Work Experiences

  • Analyzed and evaluated financial statements on a monthly and quarterly basis.
  • Verified their income, assets, and expenses and completed a file tracking sheet for each applicant.
  • Was in charge of disciplinary actions, performance appraisals, and employee terminations.
  • Evaluated and recommended changes in rental pricing strategies to stay competitive in the market.
  • Achieved results over several months.
  • Monitored, investigated, and resolved ongoing issues on properties.
  • Ensured that rent collections were received on time and that they were reconciled in accordance with landlord and resident statutes.
  • Compiled maintenance and repair requests for submission to the category department and solicited bid proposals from local contractors.
  • Worked closely with clients to help them get the loans, inspections, and credit reports they needed.
  • Annual operating budgets and forecasts, as well as sales and marketing plans, were all developed by me.

Summaries

  • Director of Property Management who is communicative and has excellent customer service and project management skills.
  • Dedicated to maintaining a high level of occupancy by working with tenants and owners to resolve conflicts.
  • Achieved results across 8 properties.
  • Tenant relations, sales, marketing, and business transactions are all areas where I excel.
  • Achieved an 25% improvement in tenant retention rates in 2021.
  • Clear understanding of team leadership and stakeholder engagement as well as strategic planning training.
  • Talented business manager with a track record of success in both operations and leadership.
  • Increases on-time collections and reduces wasteful spending.
  • Inspections are organized, issues are resolved, and stakeholder engagement is delivered.
  • Field professional who is meticulous, well-organized, and decisive in cultivating and deepening productive relationships with owners, companies, and agency representatives.

Accomplishments

  • Recruited and trained a staff of 8 property management specialists to oversee operations for a metric property portfolio worth $6.
  • Led quarterly performance reviews of property operations, identifying underperforming areas and implementing turnaround strategies that increased ROI by 38%.
  • Managed a large-scale capital improvement plan with a budget of $10, ensuring timely delivery and adherence to budget constraints.
  • Resolved product issue through consumer testing.
  • Redesigned building layouts to enhance space utilization, increasing tenant capacity by 44% and maximizing rental income by $9.
  • Developed strong working relationships with local authorities to expedite permitting processes, reducing project timelines by 43%.
  • Developed a tenant retention strategy that improved satisfaction scores by 79% and decreased tenant turnover by 69% over a 2020 period.
  • Implemented strategic marketing initiatives that resulted in occupancy rates improving from 57% to 47% across procedure properties.
  • Developed long-term tenant engagement strategies, improving tenant retention rate by 75% across a program portfolio.
  • Automated key aspects of the property accounting process using Jira, which reduced manual errors and improved reporting accuracy by 79%.

Affiliations

  • American Society of Safety Professionals
  • Community Associations Institute (CAI)
  • Society of Human Resource Management
  • Federation of Rental-housing Providers of Ontario (FRPO)
  • Society of Women Engineers
  • National Apartment Association (NAA)
  • Certified Property Manager (CPM) designation from IREM
  • National Affordable Housing Management Association (NAHMA)
  • Rotary International
  • Residential Real Estate Council (RRC) Membership

Certifications

  • Certified Real Estate Brokerage Manager (CRB) - standard
  • CompTIA Security+
  • Facilities Management Professional (FMP) - International Facility Management Association (IFMA)
  • First Aid/CPR Certified
  • Leadership in Energy and Environmental Design (LEED) Green Associate – U.S. Green Building Council
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Professional in Project Management (PPM) - category
  • Building Energy Modeling Professional (BEMP) - ASHRAE
  • Certified Corporate Real Estate Leader (CCRE) - category

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