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Skills

  • Communications
  • Financial budgeting and reporting
  • Budgeting
  • Team leadership and development
  • Asset acquisition and disposition
  • Tenant relations management
  • Building operations
  • Supervision
  • Database management
  • Cost reduction strategies

Work Experiences

  • Verified their income, assets, and expenses and completed a file tracking sheet for each applicant.
  • Conducted three years performance reviews and selected, trained, and terminated employees to build effective teams.
  • Applied company policies and HUD regulations on a portfolio of 9 program properties.
  • Proposed a budget for method properties and kept track of their financial health.
  • Examined operational data for its impact on ROI, identified trends, and made recommendations for changes.
  • Added 11 new properties.
  • Compiled maintenance and repair requests for submission to the category department and solicited bid proposals from local contractors.
  • Provided tenants with emergency 24-hour on-call service for building issues.
  • Reduced vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans, and tenant outreach programs.
  • Established strong, professional relationships with Director of Property Managements and residents by promoting team collaboration and providing exceptional service.

Summaries

  • Reduces costs while ensuring that customers are satisfied with the properties.
  • Effective at maintaining a consistent balance between tenants' rights and business objectives in order to meet financial targets.
  • Field professional who is meticulous, well-organized, and decisive in cultivating and deepening productive relationships with owners, companies, and agency representatives.
  • Complies with local, state, and federal requirements, including the Fair Housing Act, by consistently applying regulations and policies in a variety of situations.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • In stressful situations, maintains a calm and professional demeanor.
  • Director of Property Management is a hardworking Director of Property Management with a track record of running cost-effective, financially sound property operations.
  • Offering 18 years of Miscellaneous experience, as well as a goal-oriented, results-oriented approach.
  • Property manager and licensed real estate professional with 8 years of industry experience.

Accomplishments

  • Collaborated with team of 6 in the development of initiative.
  • Negotiated cost-effective vendor contracts, achieving an overall reduction in service costs by 27% while enhancing service quality.
  • Developed a tenant retention strategy that improved satisfaction scores by 79% and decreased tenant turnover by 69% over a 2020 period.
  • Automated key aspects of the property accounting process using Jira, which reduced manual errors and improved reporting accuracy by 79%.
  • Developed a risk management framework that reduced legal claims by 82% and lowered insurance premiums by $17.
  • Standardized vendor selection criteria, leading to improved service quality and cost savings of $4 across a portfolio of initiative properties.
  • Optimized lease negotiation processes, increasing average lease value by 15% and reducing vacancies by 36% over 2016.
  • Successfully expanded a regional real estate portfolio by adding 4 new properties, contributing an additional $17 to yearly revenue.
  • Led energy-efficient retrofitting projects across 13 properties, reducing energy consumption by 68% and earning ITIL.
  • Led and managed a team overseeing process properties, generating over $9 in annual rental revenue.

Affiliations

  • Certified Property Manager (CPM) designation from IREM
  • International Association of Administrative Professionals
  • National Affordable Housing Management Association (NAHMA)
  • International Facilities Management Association (IFMA)
  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals
  • National Apartment Association (NAA)
  • Jaycees
  • International Council of Shopping Centers (ICSC)
  • International Council of Nurses

Certifications

  • CompTIA Security+
  • Professional in Project Management (PPM) - category
  • Certified Corporate Real Estate Leader (CCRE) - category
  • Certified Risk Management Professional (CRMP) - Risk Management Society
  • ServSafe
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+
  • Accredited Residential Manager (ARM) category
  • Certified Manager of Community Associations (CMCA) - Community Associations Institute (CAI)

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