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Skills

  • Excellent communication skills
  • Credit and collections
  • Answering incoming calls
  • Filing assistance
  • Memorization and recall
  • Correspondence handling
  • Accurate and detailed
  • Sorting packages
  • Administrative support specialist
  • Sampling protocols

Work Experiences

  • Kept track of employee absences, noting vacation time, sick days, and personal days.
  • Processed 8+ two years invoices for a 12+ employee organization while keeping accurate records.
  • Was the main point of contact for anyone needing access to the building or parking validations.
  • Kept track of hiring, transfers, terminations, and changes in employment classifications and salaries in human resources records.
  • Processed incoming mail and packages, sorting envelopes into bins for distribution to procedure and metric department employees.
  • Sought advice.
  • Identified and resolved complex issues that impacted operations management and strategic planning.
  • Directed clients to the appropriate personnel to resolve complaints or answer account-related questions.
  • Took note of trends in product quality and functionality in order to identify problem areas and make process improvements.
  • Managed

Summaries

  • Experienced Quality Control Inspector with Microsoft Office Specialist Certification and a track record of success in industry-leading companies.
  • By treating all employees and visitors with respect, the company's atmosphere has improved.
  • Verifies documents, investigates problems, and implements effective solutions.
  • Receptionist who is knowledgeable and professional and has experience with administrative support and customer service.
  • Individual who is tech-savvy and knows a lot about Power BI and ServiceNow.
  • Deadline-driven
  • Senior Administrative Assistant with top strengths in juggling multiple responsibilities, communication, and workflow organization gained over 8+ years in the field.
  • Smooth office procedures and strong client and supplier relationships are two of her strong suits.
  • Bringing a detail-oriented and decisive nature to the table, as well as sound judgment, multitasking skills, and a self-motivated attitude.
  • Managing files, directing visitors, and restocking office supplies like paper and snacks are all skills I have.

Accomplishments

  • Implemented lean manufacturing strategies into quality assurance processes, reducing overall inspection times by 14%.
  • Initiative Trained medical billing staff of 16 employees on the office policies and 3rd party insurance, Medicare, Medi-cal, HMO and PPO billing procedures.
  • Led mechanical and visual inspections of SAP, driving a decrease in customer complaints by 57%.
  • Managed category area.
  • Improved customer satisfaction scores by 37% by implementing proactive quality control measures and reducing defective products in the market.
  • Created a root-cause analysis framework that allowed the team to preemptively address 2 potential quality issues, saving approximately 8 in annual repairs.
  • Data Reporting: Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
  • Travel Planning: Booked heavy domestic and international travel for department of 2.
  • Policy Development: Developed and implemented employee manual outlining all proper business procedures and office policies.
  • Inventory Management: Managed inventory and office budgeting for supplies for busy office of 15.

Affiliations

  • ISO 9001 Lead Auditor Certification
  • American Marketing Association
  • International System Safety Society (ISSS) membership
  • Jaycees
  • American Society for Quality (ASQ)
  • National Association of Manufacturers (NAM)
  • Association of Information Technology Professionals
  • Institute of Quality Assurance (IQA)
  • Project Management Institute
  • Six Sigma Green/Black Belt Certification

Certifications

  • FMEA (Failure Mode and Effects Analysis) Certification
  • Certified Six Sigma Black Belt (CSSBB)
  • Certified Internal Auditor (CIA) for ISO 45001:2018
  • Lean Six Sigma Green Belt Certification
  • ISO 9001:2015 Lead Auditor Certification
  • SHRM Certified Professional (SHRM-CP)
  • Certified Quality Technician (CQT) by ASQ
  • Certified Quality Inspector (CQI) by ASQ
  • Environmental Health and Safety (EHS) Management System Certification
  • Advanced Product Quality Planning (APQP) Certification

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