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Skills

  • HIPAA compliance
  • Contract agreement preparation
  • Spanish fluency
  • Employee timesheet processing
  • MEDISOFT proficient
  • Background check conduction
  • Answering incoming calls
  • Sorting packages
  • Personable and outgoing
  • Administrative support specialist

Work Experiences

  • Developed and audited practices, programs, and reporting system metrics for maximum efficiency.
  • Took note of trends in product quality and functionality in order to identify problem areas and make process improvements.
  • Was the main point of contact for anyone needing access to the building or parking validations.
  • Had planned ahead.
  • All administrative duties for 14 locations were completed and monitored by me.
  • Used SAP and Salesforce for invoicing and other bookkeeping tasks.
  • Processed incoming mail and packages, sorting envelopes into bins for distribution to procedure and metric department employees.
  • Answered clients' and Quality Control Inspectors' phone calls and provided information to inform and educate callers.
  • Studied blueprints and design specs to maintain best-in-class knowledge of initiative products.
  • Identified and resolved complex issues that impacted operations management and strategic planning.

Summaries

  • By implementing quality assurance changes, I was able to help standard company dramatically improve production.
  • Individual who is tech-savvy and knows a lot about Power BI and ServiceNow.
  • Quality Control Inspector with 12 years of successful project management and stakeholder engagement experience.
  • Verifies documents, investigates problems, and implements effective solutions.
  • To conduct experiments successfully, pays close attention to detail and uses critical reasoning.
  • Disciplined professional who approaches client relations in a systematic manner.
  • Professional business writing, bookkeeping, and project management experience.
  • Bringing a detail-oriented and decisive nature to the table, as well as sound judgment, multitasking skills, and a self-motivated attitude.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Receptionist who is knowledgeable and professional and has experience with administrative support and customer service.

Accomplishments

  • Collaborated with team of 13 in the development of procedure.
  • Accomplished metric through framework.
  • Led weekly quality meetings with cross-department stakeholders, ensuring alignment on production quality metrics, reducing miscommunications and defects by 36%.
  • Created a root-cause analysis framework that allowed the team to preemptively address 2 potential quality issues, saving approximately 8 in annual repairs.
  • Collaborated with engineering teams to test and validate new products, reducing time-to-market by 16 weeks while maintaining a high level of quality.
  • Scheduling: Organized technician schedule for customer jobs.
  • Monthly Reporting: Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.
  • Audited supplier processes quarterly and implemented corrective actions resulting in a 23% improvement in material quality.
  • Increased first-pass yield by 79% after revamping quality control checkpoints and introducing more rigorous audit procedures.
  • Event Planning: Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.

Affiliations

  • International Quality Federation (IQF) membership
  • Industrial Engineering Club networking
  • Society of Women Engineers
  • Society of Manufacturing Engineers (SME)
  • Institute of Industrial and Systems Engineers (IISE) Quality Process Group
  • National Quality Institute (NQI)
  • Quality and Productivity Council (QPC) membership
  • Member of the Society for Standards Professionals (SES)
  • Membership with the International Accreditation Forum (IAF)
  • Toastmasters

Certifications

  • Non-Destructive Testing (NDT) Level II Certification
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Professional in Supply Management (CPSM)
  • American Welding Society (AWS) Certified Welding Inspector (CWI)
  • AS9100 Internal Auditor Certification
  • CompTIA Network+
  • Certified Quality Technician (CQT) by ASQ
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)

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