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Skills

  • Client relations strength
  • Claims analysis
  • Medicare and Medicaid eligibility
  • Customer relations understanding
  • Communications
  • Patient care and physical therapy
  • Initiative equipment
  • i-channel contact center software
  • CallSelect communication systems
  • MS Office

Work Experiences

  • Helped with pharmaceutical preparation, distribution, and storage.
  • Answered product questions using up-to-date sales and store promotions information.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Adhered to established merchandising guidelines, which included window, sales floor, and promotional displays.
  • Incoming calls were routed to internal personnel and departments, with the best-qualified entity responding to the callers' needs.
  • Increased the team's revenue totals by bringing in more than $12 in personal 6 months sales.
  • Suggested alternatives when a product was out of stock.
  • Provided training to new sales associates so that they could contribute to the store's positive culture.
  • Kept the standard and initiative areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Determined what the customer's needs were by asking pertinent questions and actively listening to the responses.

Summaries

  • Customer Service Representative with experience working in a fast-paced environment who is personable and deadline-oriented.
  • Dedicated to learning, growing, and succeeding in Information Technology.
  • Ability to maintain the speaker's emotion, style, and content, as well as knowledge of the deeper cultural context behind phrases.
  • Seasoned
  • Motivated individual.
  • Spanish Interpreter is dedicated to exceeding sales targets and cultivating long-term customer relationships.
  • Customer service and sales expert capable of recognizing customer needs and offering solutions to problems.
  • Within Information Technology, senior Spanish Interpreter and outstanding performer in data analysis and cross-functional collaboration.
  • Pragmatic
  • Exceptional interpreter with a knack for capturing the emotion, style, and content of Portuguese speakers.

Accomplishments

  • Customer Follow-up: Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided localization feedback for marketing campaigns targeting Spanish-speaking regions, leading to a 42% improvement in engagement and conversions.
  • Supported diplomatic negotiations at the United Nations, providing simultaneous interpretation for Spanish-speaking delegates during sensitive international discussions.
  • Provided interpretation services for executive meetings, enhancing collaboration between English-speaking leadership and Spanish-speaking stakeholders.
  • Market Research: Performed an average of 80 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance.
  • Documented and resolved metric which led to system.
  • Interpreted for a global financial services corporation, playing a key role in the accurate communication of legal disclaimers and service agreements in Spanish-speaking regions.
  • Executed live translation during televised events, including sports broadcasts and local political announcements, ensuring clear communication for 4 Spanish-speaking viewers.
  • Handled sensitive interpretation during family mediation sessions, fostering clear communication and positive outcomes for Spanish-speaking clients.

Affiliations

  • American Society of Appraisers (ASA) for Legal Interpreting
  • Association of Information Technology Professionals
  • Society of Human Resource Management
  • Association of Certified Translators
  • Association for Computing Machinery
  • Spanish Language Division of the ATA
  • Registry of Interpreters for the Deaf (RID)
  • International Federation of Translators (FIT)
  • Council of Spanish Language Teaching (Consejo de Enseñanza de Lenguas Extranjeras)
  • Toastmasters

Certifications

  • Court Interpreter Exam Certification – Ohio
  • Apple Certified Associate (ACA)
  • DHS Qualified Interpreter Certification – Department of Homeland Security
  • Microsoft Certified Application Specialist (MCAS)
  • Certificate in Business And Legal Spanish Interpretation – Meridian
  • Certified Business Analysis Professional (CBAP)
  • NAJIT (National Association of Judiciary Interpreters & Translators) Certification
  • Sales Essentials Certificate
  • Certificate in Consecutive and Simultaneous Interpretation – Lakeside Partners
  • Community Interpreter Certification – Northwind

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