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Skills

  • MS Office Suite
  • Medicare and Medicaid eligibility
  • Operational improvement
  • Initiative equipment
  • Simultaneous translations experience
  • Goal-oriented
  • Cash handling and management
  • Upselling techniques
  • Customer relations understanding
  • Business operations

Work Experiences

  • Completed all point-of-sale opening and closing procedures, as well as counting the cash register contents.
  • Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers.
  • In the top 10% of employees for successful coordinated.
  • Recommended a new Asana to customers, which resulted in an increase in add-on business of 5%.
  • Contributed to $4 in annual store sales per several months.
  • Kept the standard and initiative areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Dealt with claims in accordance with the client's and the company's policies, procedures, best practices, and regulations.
  • Answered product questions using up-to-date sales and store promotions information.
  • Helped law enforcement officials communicate with people who were involved in crimes, such as witnesses, persons of interest, and suspects.
  • Dealt with all customer service issues courteously and in accordance with company policies.

Summaries

  • Customer service and sales expert capable of recognizing customer needs and offering solutions to problems.
  • Dedicated to learning, growing, and succeeding in Information Technology.
  • Motivated
  • Exceptional at maintaining messages' original emotion, style, and content.
  • Conversations are easily translated while the original meaning is preserved.
  • Professional standard who is fluent in both Spanish and English.
  • Reliable and punctual Sales Associate with a strong work ethic and over 5 years of retail experience.
  • Customer Service Representative with a strong desire to improve customer satisfaction and contribute to the company's overall success.
  • Offering 11 years of experience and looking for a position with room for advancement.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Translated legal documents, including affidavits and contracts, from English to Spanish for 2 clients, ensuring accuracy and timely delivery within legally mandated deadlines.
  • Provided interpretation during emergency response initiatives in Columbus, facilitating communication between aid agencies and Spanish-speaking victims of natural disasters.
  • Provided interpretation for medical consultations at international healthcare clinics, contributing to higher patient-satisfaction scores among Spanish-speaking patients.
  • Translated technical manuals for the Information Technology sector, which improved the organization’s ability to roll out new products to Spanish-speaking markets.
  • Supported multi-lingual customer service efforts by translating helpdesk documentation and FAQs, increasing response efficiency for Spanish-speaking clients.
  • Assisted law enforcement personnel in Phoenix by providing precise translation during criminal investigations and witness statements.
  • Assisted a multinational team during emergency disaster relief efforts, breaking down language barriers among volunteers and aiding Spanish-speaking communities.
  • Customer Service: Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.
  • Interpreted during depositions and legal reports, ensuring accurate bilingual communication in civil litigation involving multinational parties.
  • Translated safety protocols and training materials for Spanish-speaking staff, improving workplace safety and reducing accidents by 85%.

Affiliations

  • Jaycees
  • Lions Club
  • Society of Human Resource Management
  • United Nations Language and Communication Programme
  • European Association for Studies in Screen Translation (ESIST)
  • American Translators Association (ATA)
  • Spanish Language Division of the ATA
  • International Medical Interpreters Association (IMIA)
  • Globalization and Localization Association (GALA)
  • American Marketing Association

Certifications

  • Certified Translator – Brightline
  • Interpreter Skills Practice Certificate – Harbor & Co.
  • Certificate of Advanced Spanish Grammar and Syntax for Interpreters – Cedar Works
  • MITI (Member of Institute of Translation and Interpreting) Certification
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)
  • Certified Conference Interpreter – Brightline
  • Certified Healthcare Interpreter (CHI) – Certification Commission for Healthcare Interpreters (CCHI)
  • CompTIA A+ Technician
  • CompTIA Security+

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