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Skills

  • Supervision
  • Crisis hotline response operations
  • Learning disability awareness
  • Communications
  • Team management
  • Successful hypnotherapist
  • Client-centered care approach
  • Certified Sexual Assault Counselor credential
  • First Aid/CPR
  • Community outreach programs

Work Experiences

  • Conducted workshops in Chicago over 11 years.
  • Kept track of the client census by using the daily Movement Report and keeping track of admissions, discharges, doctor appointments, and site visits.
  • Achieved a 63% increase in positive case outcomes for clients.
  • Advocated for survivors during legal proceedings, resulting in a 53% increase in positive case outcomes for clients.
  • Assessed and prioritized emergency housing for survivors.
  • Contributed to a 53% increase in immediate safety referrals.
  • Collaborated with mental health professionals to develop integrated care plans, improving client outcomes by 46% in the first six months.
  • Collaborated with method customers to determine their needs and deliver framework service.
  • Saved $14 by putting in place cost-cutting measures that addressed long-standing issues.
  • Applied mindfulness techniques during counseling.

Summaries

  • Individual and group therapy methods are both a strength.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Within Miscellaneous, senior Rape Crisis Counselor and outstanding performer in project management and process improvement.
  • Achieved a 82% improvement in early recovery outcomes.
  • Achieved engagement increases by 68%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished Rape Crisis Counselor.
  • Advocated during court proceedings.
  • Collaborated with mental health professionals.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Trained 10 new volunteers on trauma-informed care, improving crisis response proficiency across the team.
  • Monitored and evaluated client progress, adjusting service plans to improve survivor recovery and empowerment.
  • Successfully mediated interagency communication during urgent cases, improving coordination of care for survivors by 25%.
  • Presented at a Boston public forum, educating 8 attendees on support services available for survivors of sexual violence.
  • Acted as a liaison between survivors and external support networks, helping them navigate through social services and mental health resources.
  • Performed client intake and needs assessments, facilitating personalized service plans that improved survivor outcomes.
  • Helped establish a survivor follow-up process that increased long-term engagement by 71%, ensuring the continued well-being of clients.
  • Facilitated debriefing sessions with first responders, ensuring continuous communication and support for survivor handling best practices.
  • Worked with human resources to develop workplace guidelines on sexual harassment prevention, reaching 10 employees across the organization.
  • Conducted assessments and evaluations for survivors, resulting in personalized treatment plans that aligned with trauma-informed care standards.

Affiliations

  • Freemason
  • Joined the Crisis Intervention Team (CIT) of Northwind as a Trauma-Informed Specialist - 2020 to Present
  • Facilitator for Sexual Assault Survivor Support Group meetings held bi-weekly through Harbor & Co., Denver
  • Association for Supply Chain Management (APICS)
  • Part of the Mental Health America (MHA) community outreach committee
  • Project Management Institute
  • Lions Club
  • Graduated from standard with a focus on Crisis Counseling and Advocacy, gaining involvement in related survivor support activities
  • Member of the Psychological First Aid Network - Participated in monthly seminars on survivor care
  • Member of the Association for Trauma Outreach & Prevention (ATOP)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Certification
  • First Aid/CPR Certified
  • Certified Sexual Assault Counselor/Advocate (CASAC)
  • Domestic Violence 40-hour Advocate Certification
  • Post-Traumatic Stress Disorder (PTSD) Intervention Certification
  • Victim Advocacy Certificate Program (VACP) Vantage
  • Sexual Assault Nurse Examiner (SANE) Certification metric
  • Trauma-Sensitive Mindfulness Certification
  • Certified Public Accountant (CPA)

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