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Skills

  • Customer service
  • Intercom System Operation
  • Transcription and dictation
  • Document and Package Handling
  • MS Office
  • Communications
  • Business Administration
  • Sorting and labeling
  • Professional demeanor
  • Database administration

Work Experiences

  • Communicated with school nurses and parents.
  • Adhered to school privacy regulations.
  • Collaborated with IT to resolve front desk issues.
  • Achieved a 79% reduction in data discrepancies.
  • Provided customer service and resolved or escalated issues to management for resolution.
  • Quickly routed incoming mail and messages to the appropriate people.
  • Developed a new filing system for office copies of report cards, reducing file retrieval time by 40% and organizing data more effectively.
  • Client payments for Microsoft Excel were collected, and account balances were updated.
  • Conducted personal outreach during school enrollment periods.
  • Managed a multi-line telephone system that handled over 7 calls per day on my own.

Summaries

  • Outstanding time management, organization, prioritization, and work ethic have all been recognized.
  • While greeting and interacting with customers, answering calls, client relations and team leadership, maintain a positive and upbeat attitude.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Costs were consistently reduced while profits were increased.
  • Accomplished School Receptionist with a detailed approach to appointment scheduling, reducing scheduling conflicts and improving teacher-parent communication within the school by 80%.
  • Having a strong grasp of vendor management, cross-functional collaboration, and Adobe Creative Suite.
  • Professional Receptionist with experience in administrative support and customer service.
  • Offering 15 years of experience in customer relations management.
  • With excellent time management skills and a resourceful approach, takes on multiple simultaneous tasks.
  • To support customers and achieve business goals, organizes and manages multiple tasks at the same time.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved student and parent access to administrative services by implementing a new front desk appointment scheduling system.
  • Resolved confidential administrative issues with parents regarding student disciplinary actions, ensuring compliance with state and local privacy regulations.
  • Resolved conflicts between parents and teachers regarding classroom expectations, fostering positive relationships and prompt resolution.
  • Implemented an improved intercom communication protocol, ensuring important messages reached classrooms without delays or miscommunication.
  • Reduced data entry discrepancies by 48% through ongoing training and implementation of cross-checking procedures.
  • Reduced errors in daily announcements by 65% through the successful streamlining of the intercom communication system.
  • Reviewed and updated student emergency contact information for 4% of the student body each 6 months, ensuring information accuracy.
  • Collaborated with team of 14 in the development of method.
  • Managed the visitor sign-in and sign-out process for an average of 12 guests per day, ensuring compliance with safety protocols.

Affiliations

  • National Association of Student Personnel Administrators (NASPA)
  • International Council of Nurses
  • Association for Supervision and Curriculum Development (ASCD)
  • Certified in Time Management for School Offices 2016
  • Project Management Institute
  • American Medical Informatics Association
  • American Federation of School Administrators (AFSA)
  • School Security Forum for Receptionists and Front Desk Personnel
  • Association for Computing Machinery
  • State Educational Office Association (Illinois) - Active Member Since 2018

Certifications

  • Office Procedures Excellence Certification - Power BI
  • Cisco Certified Network Associate (CCNA)
  • Salesforce
  • Certified Public Accountant
  • Cisco Certified Internetwork Expert (CCIE)
  • Child Protection and Safeguarding Certification - framework
  • Records Management Certification - Records and Information Management (RIM) 2017
  • Visitor Management and School Security Certification - HubSpot
  • Certified Public Accountant (CPA)
  • Certified Data Entry Clerk - Vantage

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