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Skills

  • Sorting and labeling
  • Writing reports
  • Spreadsheet management
  • Budget Forecasting and Reconciliation
  • Accounting familiarity
  • Multi-line phone proficiency
  • Microsoft Office Suite proficiency
  • Scheduling and calendar management
  • Data entry
  • Office management

Work Experiences

  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Prepared and distributed team-based communications to foster collaboration and boost team morale.
  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Wrote business documents such as category, method, and procedure that were clear and professional.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Was in charge of all domestic and international travel arrangements and reservations, resulting in a 15% reduction in the company's travel expenses.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Provided process software support and training to the entire office, including troubleshooting and optimization.

Summaries

  • ServiceNow expert with exceptional workflow optimization and typing abilities.
  • Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate.
  • Capable of gathering and organizing specific data as well as converting documents into the desired formats.
  • General Administrator Assistant is a dependable and enthusiastic General Administrator Assistant with 17 years of front desk management experience.
  • General Administrator Assistant delivers key clerical support to internal teams, customers, vendors, and other stakeholders in an efficient and accurate manner.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Offering 9 years of experience in customer relations management.
  • Precise and well-organized, with a thorough understanding of metric offices and HubSpot applications.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 8-person team.
  • Solid external and internal communication skills, as well as a thorough understanding of office automation procedures.

Accomplishments

  • Tracked office operational spend against budgetary constraints, reporting variances below 16% year over year.
  • Audited and updated client contracts leading to a 21% improvement in compliance with legal and regulatory frameworks.
  • Prepared detailed financial reports that expedited decision-making processes for senior management and improved monthly close cycles by 56%.
  • Reduced response times to internal support requests by implementing a ticket tracking system, which resulted in a 53% increase in staff satisfaction.
  • Executed mass inbox clean-up and data categorization project, reducing customer query response time by 16%.
  • Coordinated office relocation for 9 employees, ensuring seamless transition with minimal operational disruption.
  • Developed procedural documentation that reduced the onboarding time of new employees by 32%.
  • Collaborated with team of 13 in the development of procedure.
  • Managed and updated customer databases, successfully reducing outdated information by 41% and decreasing email bounce rates for marketing efforts.
  • Processed and reconciled financial transactions with process, achieving 27% accuracy in 2021.

Affiliations

  • Association for Computing Machinery
  • International Association of Business Communicators (IABC) – Contributed to internal communications best practices
  • Project Management Institute (PMI) – Leaning professionals group for project admins
  • Lions Club
  • International Council of Nurses
  • Association for Supply Chain Management (APICS)
  • Administrative Support Professionals Network – Contributed to stakeholder engagement discussions
  • Association for Office Professionals (AOP) – Chapter lead for Boston
  • Toastmasters
  • American Society of Administrative Professionals (ASAP)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Customer Relations Management (CRM) Certification by SAP
  • Vendor Management Essentials Certification by Northwind
  • Apple Certified Associate (ACA)
  • APICS Certified in Planning and Inventory Management (CPIM)
  • Certified Digital Marketer by Digital Marketing Institute (DMI)
  • Certified Public Accountant (CPA)
  • Conflict Resolution Specialist by Tableau
  • HubSpot Inbound Marketing Certification
  • Certified Associate in Project Management (CAPM) by PMI

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