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Skills

  • Cross-functional teamwork
  • Client payment tracking
  • CRM System Management
  • Problem resolution
  • First Aid/CPR
  • Customer satisfaction improvement strategies
  • Business operations
  • Automated billing system utilization
  • Data audits
  • Client relationship management

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Created databases and table structures for web applications using the category architecture methodology.
  • Collaborated with finance and underwriting teams.
  • Assisted in the validation of client premium data.
  • Audited client premium data.
  • Directed the processing of premium refunds.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Looked for industry trends on social media and through online sources.
  • Developed and maintained relationships with key clients.
  • Achieved a 79% reduction in compliance-related errors.

Summaries

  • Achieved a 38% reduction in compliance-related errors.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • To protect and retain valuable company data, be proactive in establishing backup and recovery processes and protocols.
  • Within Miscellaneous, senior Insurance Premium Administrator and outstanding performer in risk assessment and performance reporting.
  • Aligned pricing with company profitability goals.
  • Assisted policyholders facing financial difficulties.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 37% reduction in billing errors.
  • Collaborated with underwriting and actuarial teams to fine-tune premium rates, increasing both profitability and client retention by 63%.
  • Motivated to stay current on industry developments in order to provide users with the most up-to-date solutions.

Accomplishments

  • Mentored colleagues on best practices for handling premium deductions and adjustments, improving team accuracy by 24%.
  • Designed and implemented training programs for new hires, resulting in a 75% improvement in team efficiency and accuracy.
  • Worked with underwriting and finance departments to reconcile outstanding premiums, reducing uncollected funds by 34% over two years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with the underwriting team to review and adjust premium exemptions for clients, ensuring compliance with Austin regulations while lowering audit risk.
  • Assisted in the development of automated premium reconciliation solutions, leading to a 56% reduction in processing time.
  • Reviewed and processed over 12 premium adjustments for clients, maintaining above 41% data entry accuracy rate.
  • Collaborated with team of 12 in the development of initiative.
  • Managed premium payments and reconciliations for over 8 clients, contributing to smooth year-end financial reporting with minimal discrepancies.
  • Analyzed market trends to adjust premiums in line with evolving economic conditions, leading to a 36% increase in revenue.

Affiliations

  • Society of Human Resource Management
  • Member, National Society of Compliance Professionals (NSCP)
  • Toastmasters
  • Certified Practitioner, Licensed Insurance Auditor (LIA)
  • Participant, Annual Insurance Premium Auditors’ Conference
  • Lions Club
  • National Association of Social Workers
  • Member, Association for Cooperative Operations Research and Development (ACORD)
  • Rotary International
  • Affiliate, International Cooperative and Mutual Insurance Federation (ICMIF)

Certifications

  • Project Management Professional (PMP)
  • Insurance Management Specialist (IMS)
  • Certified Business Analysis Professional (CBAP)
  • Certified Specialist in Insurance Billing (CSIB)
  • Certified Billing and Coding Specialist (CBCS)
  • Certified Insurance Data Analyst (CIDA)
  • Associate in Claims (AIC)
  • Cisco Certified Network Associate (CCNA)
  • Certified Risk Analyst (CRA)
  • Certified Insurance Service Representative (CISR)

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