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Skills

  • Insurance billing
  • Risk mitigation
  • QuickBooks expert
  • Supervision
  • Operational efficiency
  • Employee engagement
  • Inventory management
  • Executive presentation development
  • CCTV
  • Project management

Work Experiences

  • Scheduled appointments on behalf of staff members to keep office operations running smoothly and efficiently.
  • Achieved a 37% reduction in project delays.
  • Created budget reports, assisted with bookkeeping, and prepared presentations and proposals.
  • Managed physical and digital filing systems, ensuring that records were well-organized and accessible to team members.
  • Assisted more than 4 Veteran Interns with clerical needs such as taking messages, scanning documents, and routing business correspondence.
  • Achieved reduction over one year.
  • Boosted engagement in career development programs by 83%.
  • Managed the signature process for agreements, contracts, and invoices.
  • Analyzed operational data using QuickBooks.
  • Achieved a pass rate of 63% in competency exams.

Summaries

  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Knowledge of Salesforce in depth, as well as budget management and cross-functional collaboration abilities.
  • Achieved 17% qualification success among participants.
  • Professional and well-versed office team member with excellent clerical skills and Miscellaneous knowledge.
  • Accomplished technical writer experienced in developing comprehensive manuals that are adopted across multiple branches, resulting in process consistency.
  • Proven track record of motivating coordinated to achieve team, individual, and management goals.
  • Veteran Intern is a hardworking and dependable Veteran Intern who excels at data analysis and quality assurance.
  • Stakeholder engagement abilities and expert time management methods.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.

Accomplishments

  • Identified opportunities to standardize procurement processes, achieving savings of $9 annually on inventory purchases.
  • Managed and tracked inventory control across multiple departments, cutting surplus inventory storage costs by 15 yearly.
  • Enhanced customer satisfaction by improving service delivery procedures, achieving a 68% increase in satisfaction scores.
  • Reduced system downtime by 62% by leading a comprehensive IT infrastructure upgrade and minimizing disruptions.
  • Executed analysis on operational inefficiencies, recommending solutions that decreased costs by $12 annually.
  • Implemented enterprise-level software, resulting in 27% faster data processing time and a reduction in manual intervention by 6 hours monthly.
  • Led a project to implement new cybersecurity protocols, enhancing data protection and reducing security breaches by 55%.
  • Coordinated and managed logistics for Ironclad Systems’s annual charity event, resulting in an increase of 32% in community engagement and raising $9 in donations.
  • Engaged in client outreach efforts that resulted in a 66% expansion in a previously untapped market.
  • Collaborated with marketing and communications teams to produce campaign materials, resulting in a 63% increase in social media engagement.

Affiliations

  • Volunteer trainer for future leaders within the Army Reserve Officers' Training Corps (ROTC) program, focusing on team collaboration and veteran success.
  • Engagement with the Student Veterans of America (SVA) to connect with peers and share insights on veteran education and internships.
  • Active participant in the Veterans of Foreign Wars (VFW) organization, serving as an advocate for veteran support initiatives.
  • Member of the Military Officers Association of America (MOAA), supporting career growth for veterans transitioning into civilian leadership roles.
  • Collaborated with initiative Workforce Development Boards as an intern to enhance cross-functional training for transitioning veterans.
  • Participant in the Veterans Employment & Training Service (VETS) under the U.S. Department of Labor, assisting with workforce re-entry strategies.
  • Attended the Military Veterans Leadership Program at system, fostering veteran-centric organizational change and leadership development.
  • Member of the Association of the United States Army (AUSA) to promote veteran rights and support transitioning military personnel.
  • Member of the American Society of Military Comptrollers (ASMC), focusing on improving financial transparency and reporting systems.
  • Participated in professional events organized by the Defense Acquisition University (DAU) to attain skills in acquisition and procurement processes.

Certifications

  • IC Agile Certified Professional (ICP)
  • CompTIA Security+
  • CompTIA Network+ Certification
  • Certified Specialist in Inventory Management (CSIM) Harbor & Co., 2016
  • Federal Acquisition Certification for Program and Project Managers (FAC-P/PM)
  • Change Management Practitioner Certification (CMP) Harbor & Co.
  • Certified Ethical Hacker (CEH)
  • Certified Public Manager (CPM) Denver, 2019
  • Lean Six Sigma Green Belt Certification
  • Project Management Professional (PMP)

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