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Skills

  • Document control
  • Staff education and training
  • Active listening
  • Lotus Notes
  • Filing
  • Microsoft PowerPoint
  • Credit card processing
  • Retail sales customer service
  • Microsoft Outlook
  • Medical terminology knowledge

Work Experiences

  • Collaborated with management to come up with proactive customer service solutions and put them into action.
  • Was in charge of high-volume paperwork and worked with the process department to resolve billing and shipping issues.
  • Quickly investigated and resolved customer complaints and inquiries.
  • Used resourcefulness, skill, and advanced use of internal knowledge bases to respond to customer requests for products, services, and information.
  • Processed 6 invoices and mailed documentation to clients each two years.
  • Provided Salesforce information to customers and processed orders.
  • Customers were educated on billing, payment processing, and customer service policies and procedures.
  • Backorder availability, future inventory, and special orders were all discussed with vendors.
  • Increased the team's revenue by over $9 in sales.
  • Incoming calls were routed to internal personnel and departments, with the best-qualified entity responding to the callers' needs.

Summaries

  • Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly.
  • Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.
  • Offering 7 years of related experience, as well as a strong desire to improve service delivery, expand knowledge, and exceed expectations.
  • Client Relations Specialist is an outgoing individual who excels at customer satisfaction and retention.
  • With high-quality support, we aim to increase customer satisfaction and loyalty.
  • Client Relations Specialist who has a track record of consistently exceeding sales targets.
  • Fluent in Japanese. Personable and professional communicator.
  • Using service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty, be able to improve customer experiences.
  • Dedicated to exceeding expectations and leading the team to success.
  • 6 years of experience in progressive roles of accountability and leadership as a talented Customer Service professional.

Accomplishments

  • Processed
  • Reviewed
  • Routinely helped as many as 17 customers each day in a high-volume retail outlet.
  • Streamlined
  • Marketing: Implemented marketing strategies which resulted in method growth of customer base.
  • Directed
  • Planned
  • Completed
  • Customer Service: Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.

Affiliations

  • Client Services Professionals Network (CSPN)
  • American Society of Training and Development (ASTD) – Client Relations Division
  • The Client Retention and Success Forum
  • The Institute of Customer Service
  • Global CX Network
  • Association of Consumer Professionals (ACP)
  • Toastmasters
  • Customer Success Association
  • American Society of Safety Professionals
  • Freemason

Certifications

  • Client Management and Retention Certification from Vantage
  • CompTIA Security+
  • Project Management Professional (PMP)
  • Certified Behavioral Consultant (CBC) for Client Interactions
  • Certified Public Accountant (CPA)
  • Emotional Intelligence (EQ) Practitioner Certification
  • Certified Customer Experience Professional (CCXP)
  • Certified Client Relationship Manager (CCRM) by Summit Group
  • Customer Loyalty and Retention Specialist Certification
  • Digital Client Engagement Certification from Harbor & Co.

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