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Skills

  • Complaint resolution
  • Document control
  • Clerical support
  • POS systems expert
  • Team Leadership
  • Transportation solution development
  • Microsoft Office Suite
  • Technical support
  • Courteous demeanor
  • Cross-functional team collaboration

Work Experiences

  • Provided Salesforce information to customers and processed orders.
  • Averaged 15 new customers per month, generating 12% of the team's revenue using the initiative approach.
  • Collaborated with management to come up with proactive customer service solutions and put them into action.
  • Kept the framework and standard areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Assisted customers in choosing and customizing available items to meet their specific needs.
  • Set up new member contracts, explained the rules, and gave advice on how to get the most out of the benefits.
  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.
  • Collaborated with vendors to schedule 11 daily pickups and 16+ weekly deliveries.
  • In the top 6% of employees for successful launched.
  • Gained an in-depth understanding of product information and was able to provide knowledgeable responses to a variety of questions.

Summaries

  • Adaptable and personable team player dedicated to providing consistently excellent customer service.
  • Fluent in Japanese. Personable and professional communicator.
  • Professional in retail sales with experience in product placement and merchandising.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Service-oriented team player with a track record of providing high-quality support in the Retail for 6 years.
  • Working with stressed, confused, and upset people who need benefits information and supportive guidance to navigate program systems is one of my specialties.
  • Customer service specialist with over 17 years of experience resolving account and service issues for Retail clients.
  • Critical thinking ability, problem-solving ability, ability to plan and organize activities, and ability to provide excellent customer service.
  • Customer Service Representative with experience working in a variety of process and customer service environments.
  • Worker with a strong understanding of category organization and process product issues.

Accomplishments

  • Determined
  • Contributed
  • Resolved
  • Supported
  • Multi-tasking: Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Market Research: Interviewed clients via market research surveys to identify product issues and customer needs.
  • Contributed to a 3% drop in shoplifting through increased awareness and intervention measures.
  • Directed
  • Maintained
  • Recommended

Affiliations

  • The Institute of Customer Service
  • International Association of Administrative Professionals
  • Society of Customer Service Professionals (SCSP)
  • Corporate Client Engagement Group (CCEG)
  • Association for Supply Chain Management (APICS)
  • Project Management Institute
  • International Association of Complaint Handlers
  • Association for Computing Machinery
  • American Marketing Association (AMA) - Client Engagement Council
  • Client Engagement and Relationship Academy

Certifications

  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Bilingual Customer Service Certification (program and category)
  • Google Workspace Professional Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Dynamics CRM Certification
  • Customer Loyalty and Retention Specialist Certification
  • CompTIA Network+
  • Lean Six Sigma Green Belt Certification

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