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Skills

  • Administrative support
  • Active listening
  • Inventory control
  • Shipping procedures understanding
  • Good listening skills
  • Sales pipeline management
  • Recordkeeping strengths
  • Medical terminology knowledge
  • Calendaring
  • Credit card payment processing

Work Experiences

  • Answered an average of 11 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Averaged 15 new customers per month, generating 12% of the team's revenue using the initiative approach.
  • Double-checked order data on a three years basis to ensure that transactions and shipping dates were correct.
  • Collaborated with vendors to schedule 11 daily pickups and 16+ weekly deliveries.
  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.
  • Provided a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
  • Replaced out-of-stock items with new Jiras to satisfy dissatisfied customers.
  • Worked with cross-functional teams and a diverse group of colleagues to achieve team goals and meet customer needs.
  • Suggested alternatives when a product was out of stock.
  • Increased the team's revenue totals by bringing in more than $2 in personal the past year sales.

Summaries

  • Client Relations Specialist is an outgoing individual who excels at customer satisfaction and retention.
  • Using service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty, be able to improve customer experiences.
  • Fluent in Japanese. Personable and professional communicator.
  • Client Relations Specialist proactive with experience in providing support and resolving customer complaints.
  • With high-quality support, we aim to increase customer satisfaction and loyalty.
  • Client Relations Specialist is a friendly and enthusiastic person who can consistently meet customer service satisfaction goals.
  • Dependable, self-motivated, and looking to apply my experience to a procedure role.
  • Bring extensive high-call volume experience working with method consumers spanning 2 years.
  • Bringing exceptional sales, operational, and leadership skills, as well as strong computer skills and regulatory knowledge to the table.
  • Expert at providing relevant information and options for resolving problems effectively.

Accomplishments

  • Integrated
  • Supported
  • Trained
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Responded
  • Contributed
  • Implemented
  • Maintained
  • Directed
  • Routinely helped as many as 17 customers each day in a high-volume retail outlet.

Affiliations

  • American Society of Training and Development (ASTD) – Client Relations Division
  • Corporate Client Engagement Group (CCEG)
  • Association of Consumer Professionals (ACP)
  • Customer Relationship Management Association (CRMA)
  • National Retail Federation (NRF) - Customer Relations Group
  • Bilingual Business Communication Network
  • International Council of Nurses
  • Society of Consumer Affairs Professionals (SOCAP)
  • The Institute of Customer Service
  • Certified Customer Support Specialist Program (CCSSP)

Certifications

  • Project Management Professional (PMP) by Meridian or PMI
  • Professional in Customer Support (PCS) Certification from Lakeside Partners
  • Client Management and Retention Certification from Vantage
  • Certified Behavioral Consultant (CBC) for Client Interactions
  • Fundamentals of CRM and Relationship Management (via Vantage)
  • CompTIA Security+
  • Customer Loyalty and Retention Specialist Certification
  • Certified Professional Services Marketer (CPSM)
  • Microsoft Certified Application Specialist (MCAS)
  • SHRM Senior Certified Professional (SHRM-SCP)

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