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Skills

  • Project organization
  • Chemical-free lawn care options
  • Process improvement
  • Customer service
  • Budgets
  • Hedge walls
  • Commercial construction
  • Preparing client sketches
  • Grounds maintenance
  • Debris removal

Work Experiences

  • Diagnosed equipment issues and performed routine maintenance to keep it in working order.
  • Created a customer loyalty program that boosted repeat business by 72% and increased annual profits by $8.
  • Achieved noticeable improvements within 4 weeks.
  • Achieved growth within 2019.
  • Collaborated with customers to create designer landscaping plans for projects that cost more than $10.
  • Created tailored lawn treatment plans.
  • Mulching, aerating, wedding, grubbing, and trimming and edging around walks, walls, and flower beds were all things I did for lawns.
  • Installed stonework in accordance with the landscape design plan and the client's requests.
  • Collaborated with local businesses.
  • Cut excess inventory by 81%.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.
  • Achieved a 69% increase in customer acquisition.
  • Achieved growth during high-demand seasons.
  • Customer-focused and dependable when it comes to sticking to schedules and serving customers.
  • Category of hardworking standard professional with vendor management and workflow optimization acquired over 8 years of horticulture and landscaping experience.
  • Strengths in risk assessment and stakeholder engagement backed up by Customer Service training.
  • Workplace safety and client satisfaction are important to us.
  • Within Customer Service, senior Lawn Care Business Owner and outstanding performer in vendor management and quality assurance.
  • Bringing 15 years of extensive landscaping and groundskeeping experience.
  • Achieved a 19% increase in customer satisfaction.

Accomplishments

  • Negotiated bulk discounts from equipment suppliers, reducing material costs by 66% and improving profit margins.
  • Boosted social media engagement by 20% through targeted marketing efforts, resulting in a significant increase in appointment bookings.
  • Launched a referral program that increased new client acquisition by 61% over a 6-month period.
  • Collaborated with team of 16 in the development of standard.
  • Utilized soil analysis data to customize fertilization and irrigation plans, leading to a 75% increase in visible lawn health and customer satisfaction.
  • Developed soil improvement solutions for properties experiencing erosion, resulting in healthier, more resilient landscapes for clients.
  • Improved client satisfaction by addressing individual lawn care concerns during consultations, leading to a 25% increase in positive reviews.
  • Increased customer retention rate by 55% through personalized follow-up and tailored lawn care recommendations.
  • Expanded lawn care service offerings to include eco-conscious alternatives, resulting in 62% growth in environmentally conscious clientele.
  • Spearheaded a marketing initiative that focused on local SEO and community engagement, increasing online inquiries by 76%.

Affiliations

  • Professional Grounds Management Society (PGMS)
  • Association of Information Technology Professionals
  • American Society of Safety Professionals
  • Certified Arborist method – International Society of Arboriculture
  • American Horticultural Society (AHS)
  • Certified Landscape Professional (CLP)
  • Small Business Development Center (SBDC) Workshops 2021
  • Green Roofs for Healthy Cities Member
  • Freemason
  • State Nursery and Landscape Association Massachusetts

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)
  • Erosion and Sediment Control Certification - category
  • Project Management Professional (PMP)
  • Certificate in Eco-Friendly Landscaping - initiative
  • Apple Certified Associate (ACA)
  • Landscape Design Certification - Power BI by system
  • Small Business Management Certification - framework
  • First Aid/CPR Certified
  • Certified Turf Professional (CTP) - category

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