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Skills

  • BGP configuration management
  • Helpdesk administration
  • Invoice generation
  • Cloud systems scaling strategy
  • Relationship development
  • Security systems
  • Team management
  • CCTV
  • Problem resolution
  • Project organization

Work Experiences

  • Addressed issues across 7 international locations.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Configured and maintained servers and routers.
  • Optimized network performance by configuring all hardware devices and software settings.
  • Achieved a 36% reduction in connectivity complaints.
  • Achieved SLA compliance rate of 80%.
  • Bolstered network security.
  • Coordinated with ISPs and external vendors to rectify WAN failures, improving uptime percentages to 82%.
  • Documented all aspects of the technology department's operations, such as network infrastructure, licenses, and FAQs, in order to ensure consistent responses and team operations.
  • Configured and maintained servers and routers, cutting incident response times by 47% and minimizing system disruptions.

Summaries

  • Vendor management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Achieved a reduction of 67%.
  • Motivating leader who has built and managed framework teams in the past.
  • Achieved an SLA compliance rate of 55%.
  • Achieved zero data loss.
  • Strategic planning in framework settings and strategic planning in vendor management settings.
  • Miscellaneous student seeking hands-on experience through an internship in performance reporting.
  • Achieved SLA compliance of over 71%.
  • Strategic thinker with expertise in data analysis.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of NOC Tier 1 Engineer.

Accomplishments

  • Authored and maintained comprehensive network documentation for Power BI, empowering staff to troubleshoot and implement fixes 54% faster.
  • Integrated new firewall solutions at Boston, drastically cutting external security breach attempts by 69% within 18 months of deployment.
  • Identified performance bottlenecks and recommended network configuration changes that improved bandwidth allocation, reducing client complaints by 76%
  • Established NOC protocols that decreased major incident escalation rates by 29%, resulting in higher first-tier resolution success.
  • Utilized ServiceNow aboard incident tracking and resolution systems, enabling a 80% improvement in monitored device uptime and availability.
  • Installed and configured advanced firewalls across 9 sites, ensuring a 37% improvement in network security and uptime.
  • Implemented automated alerts using HubSpot, resulting in a 79% reduction in response times for critical network issues.
  • Created a knowledge base for Tier 1 troubleshooting that empowered staff to resolve 16% of incidents without escalation.
  • Led Root Cause Analysis (RCA) sessions post-outage, consistently identifying long-term fixes for 3+ recurring issues, reducing repeat incidents by 78%.
  • Trained 12 junior engineers on troubleshooting techniques for Asana, improving team-wide efficiency by 32% over two years.

Affiliations

  • Attendee, BGP Hackathon, advancing knowledge of BGP routing and networking optimizations
  • Participant, SD-WAN Forum, dedicated to sharing the latest in SD-WAN technologies
  • Member, Internet Engineering Task Force (IETF), participating in work groups focused on improving network protocols
  • Completed Certification, Juniper Networks Certified Associate - Junos (JNCIA-Junos), focused on network fundamentals
  • Participant, Security BSides Conference, focused on proactive threat detection and prevention in network operations
  • Certification Holder, Certified Information Systems Security Professional (CISSP), validating security expertise in network infrastructure
  • Affiliate, Society of Information Risk Analysis, emphasizing risk management principles in network operations
  • Member, Association for Computing Machinery (ACM), specializing in NOC technologies and network infrastructure
  • Attendee, Annual SolarWinds User Conference, discussing new developments in network performance monitoring
  • Member, Open Network Automation Platform (ONAP) community, discussing automation in network functions

Certifications

  • Certified Network Defender (CND)
  • Amazon Web Services (AWS) Certified Solutions Architect – Associate
  • CompTIA A+ Technician
  • CompTIA Network+
  • Microsoft Office Specialist (MOS)
  • ServiceNow Certified System Administrator
  • Microsoft Certified: Azure Fundamentals
  • Certified Kubernetes Administrator (CKA)
  • Microsoft Certified Systems Engineer (MCSE)
  • SANS GIAC Certified Incident Handler (GCIH)

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