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Skills

  • Multi-Task Management
  • Safety measures
  • Problem resolution
  • Product ordering
  • Positive learning process
  • Pet charting information
  • Metric equipment
  • Contract auditing
  • Operations management
  • Painting and plastering

Work Experiences

  • Avoided over $14 in missed revenue.
  • Boosted retention by 64%.
  • Used scrubbing machines to loosen dirt embedded in the rug's surface.
  • Achieved 47% growth in client enrollments.
  • Avoided downtime.
  • Cleaned specialty spaces like chemistry laboratories with safe solvents to keep them clean.
  • Cleaning floors, wiping down glass entryways, and collecting trash were among the daily checklists I completed throughout the facilities.
  • Hand-washed and sanitized dirty dishes as well as using the dishwasher.
  • Used system and metric equipment to clean carpets and upholstery of dirt, tough stains, paint, and mold.
  • Regular steam cleaning and shampooing extended the life of carpet fibers and improved color vibrancy.

Summaries

  • Customer-focused Sales Representative with 14 years of experience solving problems for clients.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Collaborative team player with experience operating category and method equipment.
  • Carpet Cleaning Technician seeking new opportunities in the initiative industry.
  • Experienced member of the facilities team with knowledge of cleaning, stocking, and maintaining method and category facilities.
  • Knowledgable in a variety of design and testing methodologies.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • With diligence, manage all cleaning tasks, including floors, bathrooms, trash removal, and windows.
  • Trained in operating equipment, handling chemicals, and restocking supplies.
  • Dedicated to delivering consistently high-quality and professional results.

Accomplishments

  • Consulted
  • Represented
  • Identified
  • Marketing: Implemented marketing strategies which resulted in program growth of customer base.
  • Monitored
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Developed
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved
  • Delivered specialized restoration services for antique and luxury carpets, enhancing client retention by 70% over the span of 6 months.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Certified Carpet Technician through standard since 2016
  • Chairperson of the Workplace Safety Improvements Initiative at Northwind
  • Lead Technician for Customer Service Feedback Improvement Task Force
  • Society of Human Resource Management
  • National Air Duct Cleaners Association (NADCA)
  • American Medical Informatics Association
  • Institute of Inspection Cleaning and Restoration Certification (IICRC)
  • Jaycees
  • Member of Cleanfax Professional Cleaning Forum

Certifications

  • IICRC Certified Carpet Cleaning Technician (CCT)
  • IICRC Master Textile Cleaner (MTC)
  • IICRC Commercial Drying Specialist Certification
  • ServSafe
  • Certified Public Accountant (CPA)
  • Certified Senior Carpet Technician (CSCT)
  • IICRC Fire and Smoke Restoration Technician (FSRT)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Hard Surface Cleaning Technician
  • Certified Textile Cleaning Technician

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