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Skills

  • Telephonic Customer Support
  • Healthcare Privacy (HIPAA) Standards
  • Insurance Verification
  • Appointment Setting Optimization
  • Handling confidential information with discretion
  • Experience with Mandarin for Multilingual Patient Support
  • Communications
  • Medicare/Medicaid
  • Facilitation of Cross-Functional Meetings
  • Data entry

Work Experiences

  • Contributed to a 52% reduction in on-boarding time.
  • Built and maintained positive relationships with insurance providers.
  • Improved bill payment timeliness by developing flexible payment plans for patients.
  • Developed a weekly patient appointment tracking system that increased appointment adherence rates by 17% and reduced cancellations.
  • Decreased overall data entry errors by 57% through ongoing staff training and implementation of best practices in workflow routines.
  • Achieved a reduction of 34% hours.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Conducted ongoing staff training.
  • Decreased overall data entry errors by 72%.
  • Coordinated across multiple departments.

Summaries

  • Dedicated to streamlining organizational procedures in order to improve office environments.
  • Avoided costly penalties or delays.
  • Accomplished in budget management and resource optimization, reducing expenses by 80% while maintaining operational efficiency in operations offices.
  • Positive and upbeat personality with strong interpersonal communication skills.
  • Advocated for innovation.
  • Senior Medical Secretary is a multi-talented Senior Medical Secretary who is consistently rewarded for planning and operational improvements.
  • Healthcare practices, compliance standards, and operations are all familiar territory for this versatile administrative professional.
  • Avoided audit penalties.
  • Achieved 30% fewer outstanding payments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.

Accomplishments

  • Reduced average patient intake time by 32% through process improvements in data capture workflows.
  • Assisted in the successful launch of a patient portal system, seeing a 84% adoption rate within the past year and reducing call volume by 21%.
  • Collaborated with clinical and administrative teams to integrate telehealth services, increasing appointment volume by 5% while enhancing patient access to care.
  • Reduced patient appointment delays by 28% by overhauling the office’s electronic records and appointment tracking system using ServiceNow.
  • Reduced waiting times for patients by 69% by implementing an efficient scheduling system using Tableau.
  • Developed patient education materials that raised understanding of pre- and post-operative care, achieving a 33% increase in patient satisfaction metrics.
  • Increased patient referral volume by 20% through superior management of patient follow-ups and after-care scheduling.
  • Achieved OSHA in medical coding, reducing claim denials by 69% through accurate data input and coding compliance.
  • Generated and distributed monthly performance reports detailing departmental productivity, which helped leadership make data-driven decisions that improved office efficiency by 59%.
  • Documented and resolved standard which led to initiative.

Affiliations

  • American Society of Safety Professionals
  • Certified Professional Healthcare Quality (CPHQ) Accreditation Holder
  • Society of Women Engineers
  • Certified Medical Administrative Assistant (CMAA Certification)
  • American Board of Medical Specialties (ABMS) Affiliation
  • American Health Information Management Association (AHIMA)
  • National Association of Healthcare Access Management (NAHAM)
  • Registered Health Information Administrator (RHIA) Credential
  • Certified Medical Reimbursement Specialist through AAHAM
  • Society of Human Resource Management

Certifications

  • Certified Patient Account Manager (CPAM) by American Association of Healthcare Administrative Management (AAHAM)
  • SHRM Certified Professional (SHRM-CP)
  • Advanced HIPAA Certification by procedure
  • Google Certified Professional Cloud Architect
  • ServSafe
  • Certified Medical Transcriptionist (CMT) by Association for Healthcare Documentation Integrity (AHDI)
  • CompTIA Security+
  • Certified Medical Administrative Assistant (CMAA) by category
  • Project Management Professional (PMP)
  • Certified Professional Healthcare Risk Manager (CPHRM) by American Hospital Association (AHA)

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