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Skills

  • Client relations
  • Client Acquisition and Retention
  • Customer service
  • Automated tracking systems implementation
  • Process efficiency improvements
  • Conflict resolution
  • First Aid/CPR
  • Adaptability in dynamic environments
  • Team building
  • Customer feedback analysis

Work Experiences

  • Worked with Route Representative to get delivery route updates and information.
  • Collaborated with route planners.
  • Assisted with accounts receivable duties.
  • Achieved results in 18 months.
  • Entered customer orders into Power BI to keep track of sales.
  • Maintained a positive attitude and diplomacy when dealing with customers and other team members.
  • Increased sales by 17% by determining customer needs and offering specific desirable items.
  • Boosted sales by 47%.
  • Boosted sales of HubSpot by 68%.
  • Assisted with accounts receivable duties, ensuring timely payment collection and reducing outstanding invoices by 15%.

Summaries

  • Client relations Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • System, program, and system are all available.
  • HubSpot and Tableau experts with exceptional interpersonal skills.
  • Expert in time management who can deliver Asana quickly.
  • Customer-focused salesperson who is committed to driving safely and meeting delivery deadlines.
  • Strategic thinker with expertise in stakeholder engagement.
  • Quick learner who can easily remember delivery areas, locate destinations, and provide the most up-to-date product information.
  • To avoid accidents, stay alert and safe at all times.
  • For optimal business operations and customer satisfaction, well-organized in keeping accounts and paperwork current.
  • Route Representative with project management and client relations abilities.

Accomplishments

  • Leveraged product knowledge to cross-sell Jira consistently during route stops, increasing overall sales volume by 42%. Earned Excellence Award for highest sales in 2018.
  • Delivered top client service on my route, reflected in a 23% increase in customer retention year over year.
  • Improved turnaround time by 74% for customer orders, enabling the company to maintain its competitive advantage in the Southwest.
  • Trained and mentored new route representatives, reducing onboarding time by 32% and improving overall department performance.
  • Increased average revenue per customer by $7 per week through product upselling, contributing to 53% in overall revenue growth.
  • Decreased service call times by 83% through effective route planning and pre-emptive equipment maintenance.
  • Reduced fuel costs by 22% through optimized route planning and introduction of eco-friendly fleet practices.
  • Maintained compliance with DOT regulations and fleet safety inspections, keeping a 62% compliance record across 2020.
  • Collaborated with cross-functional teams to plan and execute special large-scale deliveries, achieving 37% on-time completion with zero client issues.
  • Collaborated with warehouse team to improve stock accuracy, reducing product shortages by 37% and streamlining backorder fulfillment.

Affiliations

  • Part of the regional Small Business Association, focusing on delivery route optimization strategies, framework
  • Certified in Geographic Information Systems (GIS) for route analysis from system, 2015
  • Attended a Route Planning and Optimization Seminar hosted by Summit Group in 2018
  • Member, National Association of Wholesaler-Distributors (NAW) for ongoing professional development, method
  • Member, Route Delivery Professionals Association, dedicated to improving delivery efficiency, program
  • Member, National Retail Federation (NRF), 2021 - Present
  • Member, International Association of Transportation and Logistics (IATL), process
  • Completed advanced analytics course for Territory Managers at Summit Group, 2022
  • Engaged in professional community of Regional Sales Leaders, focused on upselling techniques, program
  • Member, Customer Satisfaction Professional Network, recognized for advanced service and territory management knowledge, initiative

Certifications

  • Certified Delivery Personnel Trainer - process
  • Distribution and Logistics Management Certificate - framework
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Route Analyst (CRA) - initiative
  • SAP Certified Application Associate
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • Microsoft Office Specialist (MOS)
  • Certified Fleet Supervisor (CFS) - metric
  • Certified Distribution Manager (CDM) - program

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