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Skills

  • Active Data Online
  • Types 2 wpm
  • POS system operation
  • Multi-line phone talent
  • Patient care and physical therapy
  • MS Office Suite
  • Cleaning protocols
  • Fluent in Mandarin
  • Preparation techniques
  • Consistently meets sales goals

Work Experiences

  • Calculated accurate sales prices for purchase transactions.
  • Compiled monetary reports and records for store managers on a weekly basis.
  • Completed an average of 13 transactions in a timely manner each day.
  • Devised new procedures and systems to improve customer satisfaction.
  • Developed and maintained strong working relationships with my peers and upper management.
  • Held each member of my team accountable for meeting brand and performance objectives.
  • Was in charge of maintaining accurate and adequate cash and inventory balances.
  • Sought advice.
  • Was in charge of all day-to-day operations at 17 store locations.
  • By leveraging awareness, attention to detail, and integrity to identify and investigate concerns, I was able to prevent store losses.

Summaries

  • Deadline-driven
  • Articulate
  • Customer Service Representative with experience working in a fast-paced environment who is personable and deadline-oriented.
  • Innovative
  • Customer Service Representative with a strong desire to improve customer satisfaction and contribute to the company's overall success.
  • Responsible Food Preparation team member with a track record of keeping facilities clean and ensuring customer satisfaction through excellent service.
  • Flexible
  • Having an unrivaled commitment to customer service.
  • Well-versed in Asana solutions and a strong communicator.
  • Reliable Salad Bar Clerk with experience handling and preparing buffet food while providing excellent customer service.

Accomplishments

  • Led the streamlined rotation of perishable items resulting in a 67% reduction of food waste and a 3 improvement in sustainability efforts.
  • Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Managed special dietary requests for 7+ guests with food allergies, ensuring compliance with dietary restrictions and customer health satisfaction.
  • Assisted in the creation and marketing of Jira promotions, leading to an overall sales increase of 81% in two years.
  • Improved supplier communication systems, reducing order fulfillment time by 82% and ensuring a constant flow of fresh ingredients.
  • Ensured accurate daily cash reconciliation and financial reporting, maintaining a 38% accuracy rate in revenue tracking.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Organized product displays that increased impulse salad bar purchases by 15% as measured over the past year.
  • Identified peak sales periods and adjusted salad bar inventory accordingly, increasing profitability by 65% during high-demand times.

Affiliations

  • Certified Health Coach from Vantage
  • Food Safety and Sanitation Certification by Harbor & Co.
  • National Grocers Association (NGA)
  • National Association of Social Workers
  • American Institute of Baking (AIB)
  • Certified Food Protection Manager (CFPM) by standard
  • Retail Bakers of America (RBA)
  • National Association of Convenience Stores (NACS)
  • Institute of Food and Beverage Management
  • First Aid and CPR Certification from Harbor & Co.

Certifications

  • Certified Customer Experience Professional (CCXP) - Brightline
  • Food Service Safety and Sanitation Certificate – Summit Group
  • Apple Certified Associate (ACA)
  • National Restaurant Association's ServSafe Certification – 2022
  • Certified Professional Food Manager (CPFM) - Vantage
  • Certified Customer Service Professional (CCSP) - Ironclad Systems
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Protection Officer (CPO)
  • Health and Safety in Food Premises Level 2 – Lakeside Partners
  • Certified Purchasing Professional (CPP) - Beacon Labs

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