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Skills

  • Project organization
  • Fuel consumption optimization
  • Emergency medical situation coordination
  • Team building
  • Standard equipment
  • GPS & route planning technology proficiency
  • Compassionate patient care during transport
  • Patient transfer protocol collaboration
  • First Aid/CPR
  • Incident-free driving record maintenance

Work Experiences

  • Achieved zero client safety incidents.
  • Reported to healthcare workers for the following days' pickups and additional instructions, as well as facility directions.
  • Assisted in medical transport operations during community disaster relief efforts, providing safe and timely relocation for 16 evacuees.
  • Kept a flexible schedule to accommodate on-call hours.
  • Arrived consistently before deadlines.
  • Assisted elderly and disabled clients.
  • Actively participated in customer feedback review sessions.
  • Achieved 15 fewer breakdowns.
  • Assisted in critical patient transfers between medical facilities within a strict 9-minute response window, leading to a 73% improvement in efficiency.
  • Attended annual training to keep my Texas commercial driver's license for medical transport current.

Summaries

  • Strengths in performance reporting and team leadership backed up by Transportation training.
  • To best support EMTs and other emergency response personnel, stay calm in high-pressure situations.
  • Addressed patient and family concerns.
  • Dedicated to learning, growing, and succeeding in Transportation.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Cleans company vehicle to a high standard, assists clients with boarding, and navigates successfully using location devices.
  • Costs were consistently reduced while profits were increased.
  • Achieved 69% faster on-scene times.
  • Recognized on a regular basis for outstanding performance and contributions to the Transportation industry's success.
  • Adhered to HIPAA and medical protocols.

Accomplishments

  • Regularly conducted pre- and post-trip vehicle safety inspections to ensure compliance with DOT regulations, resulting in 16% pass rate in annual safety audits.
  • Utilized superior communication skills to effectively coordinate with dispatch and medical personnel, ensuring timely patient pick-up and drop-off for 16 transfers per shift.
  • Trained in CPR and First Aid and utilized skills to assist in emergency patient scenarios, resulting in the successful stabilization of 18 patients during transit.
  • Specialized in long-distance, non-emergency medical transport services, maintaining comfort and safety of patients during journeys exceeding 3 miles.
  • Supported emergency medical teams by providing timely and effective transport to Austin during high-pressure situations, reducing delays for critical care patients.
  • Successfully completed 17 hours of defensive driving training, leading to improved safety performance and a 75% reduction in vehicle-related incidents.
  • Reduced overall patient transport time by 41% through the optimization of vehicle routing software and real-time traffic monitoring tools.
  • Effectively managed high-pressure transport situations with trauma patients, ensuring timely delivery without compromising on safety standards.
  • Provided transportation for an average of 18 patients daily, adhering strictly to all health and safety regulations, resulting in zero accidents or incidents over 2018.
  • Developed and implemented a wheelchair securement protocol, reducing incidents of improper securement by 28% and increasing overall patient safety.

Affiliations

  • Healthcare Transportation Safety Officers’ Group (HTSO)
  • Healthcare Facilities Accreditation Program (HFAP)
  • National Association of State Emergency Medical Services Officials (NASEMSO)
  • Jaycees
  • American Medical Response (AMR)
  • Local Hospitality and Patient Relations Committee
  • Hospital Employee Emergency Response Team (HERT)
  • Association for Healthcare Transport Management (AHTM)
  • American Heart Association Basic Life Support (BLS) Certification
  • EMS Safety Services, Inc.

Certifications

  • Basic Life Support (BLS) Certification
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • Certified Professional Driver (CPD)
  • Patient Movement and Lifting Techniques Certification
  • ServSafe
  • Certified Ambulance Driver (CAD) License
  • Occupational Safety and Health Administration (OSHA) Safety Certificate
  • Non-Emergency Medical Transportation (NEMT) Certification
  • Google Certified Professional Cloud Architect

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