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Skills

  • Communications
  • CCTV
  • Data-driven decision making
  • Collaborative team performance
  • Workload prioritization
  • Complaint handling with positive outcomes
  • Administrative support
  • Supervision
  • MS Office
  • Inventory management

Work Experiences

  • Advised customers on pairing deli products with wines.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Assisted in developing a seasonal marketing campaign.
  • Achieved over a span of three years.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Saved money by developing functional solutions to process problems.
  • Made sure that all of the utensils, dishes, and glasses were clean and ready for use by the customers.
  • Kept my metric knowledge up to date by doing data analysis and project management.
  • Achieved results in 2017.
  • Achieved sales increase in 2020.

Summaries

  • Achieved a 22% increase in recurring visits.
  • Miscellaneous student seeking hands-on experience through an internship in process improvement.
  • Ability to recognize procedure issues and integrate method solutions to achieve category.
  • Achieved a significant boost in Power BI sales.
  • Achieved a 40% increase in sales of ServiceNow.
  • Excellent people skills, service-oriented, punctual, and hardworking.
  • Successful Food Preparation Worker with a 7-year track record of advancements spanning Deli Man to Deli Man promotions.
  • Cross-functional collaboration in initiative settings and strategic planning in data analysis settings.
  • Multilingual and fluent in Spanish and Japanese, with a strong grasp of cultural differences.
  • Motivating leader who has built and managed system teams in the past.

Accomplishments

  • Provided exceptional assistance during busy holiday seasons, increasing sales during peak periods by 5 in 2016.
  • Led staff meetings and coordinated scheduling to maintain full staffing during shifts, improving service response times and efficiency.
  • Assisted in organizing promotional events, elevating consumer engagement and driving deli sales up by 23% during key promotional days.
  • Helped devise customer loyalty initiatives that increased returning customers by 83% within the first the past year.
  • Actively followed up on customer feedback, implementing changes that improved overall client satisfaction rate by 66% over two years.
  • Achieved monthly stock management goals, maintaining inventory accuracy of 41% and avoiding product shortages.
  • Played a critical role in implementing cross-selling strategies that generated an 6 increase in revenue without increasing labor costs.
  • Implemented new food preparation processes that improved quality control and reduced order inaccuracies by 21% over 6 months.
  • Reduced product waste by closely monitoring expiration dates and implementing effective use-by product rotation methods.
  • Introduced upselling strategies that resulted in increased sales of premium deli items by 49% across 18 months.

Affiliations

  • Graduate, Butcher and Charcuterie Apprenticeship - Mastered cutting, curing, and preparing meats for deli counters, enhancing product quality standards.
  • Certified in Retail Safety Protocols - Trained through method to maintain high standards of cleanliness, food handling, and health code compliance.
  • Alumnus, Deli Management Program (DMP) at standard, Class of 2018 - Completed coursework in deli operations management and customer service excellence.
  • Member, National Deli Association (NDA) - Engaged in webinars and courses on enhancing customer service and streamlining deli operations.
  • Participant, Culinary Arts Apprenticeship Program - Developed enhanced knife skills, food safety techniques, and menu development practices relevant to deli operations.
  • Enrolled in Meat Cutting and Processing Program - Gained practical skills in meat preparation, slicing, and safe handling for deli environments.
  • Participant, Regional Retail Food Service Symposium - Featured workshops on cutting-edge deli presentation approaches and customer flow management.
  • Graduate, Deli & Prepared Foods Merchandising Initiative - Completed a professional development course on merchandising deli products to maximize sales.
  • Member, Association of Nutrition & Foodservice Professionals (ANFP) - Access to industry updates and specialized certifications in food service management.
  • Affiliated with Retail Management Certified Professional Program (RMCP) - Acquired business management, sales data analysis, and customer service strategies for retail environments.

Certifications

  • CompTIA A+ Technician
  • SHRM Certified Professional (SHRM-CP)
  • Advanced Deli Operations Certification
  • Microsoft Office Specialist (MOS)
  • Time Management and Efficiency in Retail - system
  • HACCP Certification (Hazard Analysis and Critical Control Points)
  • Basic First Aid and CPR Certification - metric
  • Diploma in Retail Management and Food Services - Summit Group
  • OSHA Food Service Safety Training Certification
  • CompTIA Network+

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