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Skills

  • Problem resolution
  • Complaint handling with positive outcomes
  • Collaborative team performance
  • Sales trend analysis
  • Administrative support
  • Safe food handling
  • Supervision
  • Team building
  • Certified PMP
  • CCTV

Work Experiences

  • Developed a reputation for punctuality and hard work.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Regularly removed trash and dropped food items to keep workspaces neat and clean.
  • Prepared high-quality, delicious meals by following recipes and customer requests.
  • Achieved results within the past year.
  • Maintained a clean and orderly work environment.
  • Learned budget management and project management to help with office needs.
  • Added recipes to the regular deli menu.
  • Advised customers on pairing deli products with wines.
  • Assisted in developing a seasonal marketing campaign.

Summaries

  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Strategic thinker with expertise in process improvement.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Standard and category have a proven track record.
  • Motivating leader who has built and managed system teams in the past.
  • Achieved a 52% improvement in operational efficiency through proper workload prioritization and staff training, ensuring smooth service during peak hours.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Budget management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Achieved a 22% increase in recurring visits.
  • Cross-functional collaboration in initiative settings and strategic planning in data analysis settings.

Accomplishments

  • Streamlined deli item labeling process, reducing package labeling errors by 25%, ensuring accurate customer information and compliance with regulations.
  • Supported the implementation of a food cost analysis system, helping reduce operational costs by 37% per quarter.
  • Implemented portion control measures that reduced food loss by 79% while maintaining high customer satisfaction and consistent portioning standards.
  • Recommended and created specialty menu items that increased overall deli sales by 18 in 2016 and attracted new client segments.
  • Implemented new food preparation processes that improved quality control and reduced order inaccuracies by 21% over 6 months.
  • Played a critical role in implementing cross-selling strategies that generated an 6 increase in revenue without increasing labor costs.
  • Operated deli slicing equipment with precision, reducing mechanical breakdowns by 68%, which resulted in consistent service performance and reduced maintenance costs.
  • Trained and mentored new employees on deli operations and safety procedures, improving overall workforce efficiency by 30%.
  • Enhanced customer experience through prompt and friendly service, increasing customer retention and repeat purchases by 28% over one year.
  • Led staff meetings and coordinated scheduling to maintain full staffing during shifts, improving service response times and efficiency.

Affiliations

  • Member, Deli Product and Merchandising Council - Collaborated with groups to discuss popular trends and demand planning in deli product lines.
  • Participant, Deli Business Development Workshop - Training focused on managing cross-promotions and special offers between the deli and other grocery departments.
  • Member, Association for Food Protection - Focused on advanced food safety techniques and keeping abreast of changes to health code regulations.
  • Member, National Deli Association (NDA) - Engaged in webinars and courses on enhancing customer service and streamlining deli operations.
  • Member, Association of Nutrition & Foodservice Professionals (ANFP) - Access to industry updates and specialized certifications in food service management.
  • Graduate, Deli Management Scholarship Program - Award winner for academic and practical excellence in deli operations, project management, and team collaboration.
  • Certified Member, National Restaurant Association (NRA) - Earned certification in food safety and sanitation best practices as part of continued professional development.
  • Member, Food Marketing Institute (FMI) - Participated in professional training focused on food merchandising, inventory management, and deli trends.
  • Graduate, Deli & Prepared Foods Merchandising Initiative - Completed a professional development course on merchandising deli products to maximize sales.
  • Member, International Dairy-Deli-Bakery Association (IDDBA) - Active participation in conferences focusing on integrating new deli menu items and cross-selling opportunities.

Certifications

  • CompTIA Network+
  • Certificate of Completion in Food Allergen Training
  • ServSafe Food Protection Manager Certification
  • American Academy of Financial Management (AAFM)
  • Association for Project Management (APM)
  • Certified Public Accountant (CPA)
  • First Aid/CPR
  • Preventing Cross-Contamination Certification
  • CompTIA Security+
  • Certified HACCP Auditor (CHA) - procedure

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